We had a nice time during this tour. The guide was very knowledgeable and helpful. I did not realize that such an experience was available just underneath the main building of the market square. We could have easily missed this opportunity. Our guide was Joanna and provided us with ample time to meander and ask questions.
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simongN2519UV
May 17, 2026 · via Tripadvisor
Great museum if you can see it. Amazing museum!
The museum was amazing but the group was huge. We were given headsets but the sheer size meant we couldn’t hear the guide properly. When we finally caught a glimpse of the exhibit they moved on to the next exhibit. The lighting was poor which was a shame because the exhibits themselves were excellent. I’d be checking on the size of the group before booking.
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newbigirl
April 30, 2026 · via Tripadvisor
Guide was great, museum great, a tour group didn’t work for me
Meeting up was a bit hit and miss because I used maps, however Alex rang and we got to the right place.
This is a difficult review to write as the guide was very helpful and informative, however due to the layout of the museum and the size of the group it was sometimes difficult to see the items he was talking about until he had moved on, so then we had to chose which bit to miss.
There were some great stories about the history of Krakow, and the guide knew his stuff, but I felt it was all a bit rushed and although there were only about 10 in the group it still felt too much.
I really can’t fault the guide but this is one I’d rather have done alone.
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834jant
February 20, 2026 · via Tripadvisor
Trip
Very informative although we were in quite a large group we could still here and see with the headphones.
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Michael_B
November 26, 2025 · via Viator
Medieval Krakow is right under your nose
A whole medieval Krakow lies under your feet at the Rynek Museum. Exhibits of found treasures and medieval history and interactive activities for kids
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Cheryl L
October 26, 2024 · via Tripadvisor
Fascinating exhibits.
Paulina was very engaging and knowledgeable. She provided fantastic and fascinating insights about the city’s history. Would highly recommend!
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. Your feedback means a lot to us. Don’t forget to stay connected and share your memories on our social media! You can find us on Instagram @excursions_city and on TikTok @excursionscity. We look forward to welcoming you again soon!
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Karen_M
October 9, 2024 · via Viator
Good but rushed
Guide was knowledgeable, all these guides are passionate about their country and heritage. Tour itself was good but rushed due to other guides/groups and no chance to go back to look at leisure due to booking a guide rather than just booking a ticket, will know this for future
1人が参考になったと回答
事業者からの返答
Thank you for your feedback. Returning to the exhibition after the guided tour is not possible due to the museum's requirements. We would like to emphasize that the building is an original historic cultural heritage of the city of Krakow and the only one preserved after the war. Therefore, any changes to the layout of the rooms or the hall are not possible.
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Nicola_G
September 22, 2024 · via Viator
Disappointed with the tour
We were promised a 2 hour tour which we thought started in the square. But we went straight down. Our guide did explain things but there were loads of exhibits there and we only saw what he talked about. Once we moved through a section we could not go back not fair we wanted to spend time looking too or after. Then so called abruptly the tour after an hour finished! It was not worth the money. The guide was good but I would not recommend it. A shame ...
事業者からの返答
Thank you for your feedback. We’re sorry to hear that the tour did not meet your expectations, especially regarding the duration and the limited opportunity to explore exhibits on your own. We appreciate your comments and will review our tour structure to ensure a more balanced experience, allowing guests to fully enjoy all areas of the exhibition.
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Safiya_W
June 3, 2024 · via Viator
Fascinating museum
The tour started 20 minutes late because one of the booked people decided to go to the shop after they had notified one of the guides they were there & we all had to wait for them to return. The guide was apologetic, but it wasn't their fault. The tour guide wasn't the friendliest person, but he was professional & very good at relaying information about the site in an interesting way. Although there are interactive screens in the museum (that I didn't have a chance to use) I'm really glad that I went with a guide rather than visiting independently. Originally I had planned to visit the museum independently but there were no tickets left available for individuals, & I booked the tour purely because it was the only way I would be able to visit the museum before I left Kraków. However, I think it was worth the extra cost to have a guide bring the museum alive with their knowledge, I don't think I would have got as much out of the museum had I visited by myself. The history of the square is fascinating & it's definitely worth taking the time to go to the museum to learn about it (book in advance as it sells out quickly). As a side note, the ticket office is on the opposite side of the Cloth Hall to the museum entrance (if you haven't booked online & need to buy tickets in person). The entrance to the museum is directly facing St Mary's Basilica to the left of the first pedestrian archway when facing the Cloth Hall from the main square
1人が参考になったと回答
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. Your feedback means a lot to us. Don’t forget to stay connected and share your memories on our social media! You can find us on Instagram @excursions_city and on TikTok @excursionscity. We look forward to welcoming you again soon!
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sharon451hoyle
March 7, 2024 · via Tripadvisor
Interesting visit
Woth a visit, shocked to find remains of the original market. The tout guide was very knowledgeable. A must on a visit to Krakow