The drive there was very nice..but I think the 18.00 airport fee should be included in the quoted price
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
R
Renee_W
January 8, 2024
No driver, no communication, no compensation
No one was at the airport as promised. When I texted the driver that was supposed to arrive, he told me that earlier that day the main office canceled my trip and said that they would assign it to another driver. They didn’t, and they didn’t call me and share this information. Thankfully, the original driver was dropping off another passenger at the airport and was able to pick us up about an hour later. When the office texted me the following day to see if we made it from Miami to Fort Lauderdale, I relayed my dissatisfaction with the lack of communication. In response, I was told that they were glad that it worked out. Nothing more. I’ll never use them again. The reason for two stars is that the driver was fantastic once we were able to connect.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
Michelle_P
July 16, 2023
Safe and Friendly Experience
Great experience! On Time! Great Communication! Steven Menendez is a safe driver and was a pleasure from the airport to the hotel! Thank you!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
C
Christian_W
December 1, 2022
Smooth trip….. pickup up...
Smooth trip….. pickup up to and from airport. Thank Steven M. Transportation was clean. He text when the plane was schedule to arrive.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
B
Bill_C
October 7, 2022
Driver excellent office...
Driver excellent office staff informative
Would recommend the service
On time
Nice car good size
Good value ………..
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
K
Kimberly_A
April 1, 2022
Perfect Start to Our Vacation
Our driver was waiting when we arrived which was awesome. Car was immaculate, driver was extremely professional and courteous, but also very personable.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
E
Edgar_A
February 29, 2020
Bad Private Transfer experience from MIA airport
Luis was a big disappointment and this was not an enjoyable experience. First, our flight arrival to Miami was delayed due to circumstances beyond our control and we were charged an extra $24 for being late on arrival? Luis assumed I spoke Spanish in his first text which I quickly requested English. Next, after picking us up, we tried to have polite conversation with him but he was totally silent the whole 45 minute drive to our hotel in Fort Lauderdale Beach, very disturbing. I’m not sure it was just a language barrier or he was angry because we were late? Luis drove safe but we were also wondering why he didn’t have a Sun Pass on his vehicle because there was an accident on the 95 Freeway and would have been nice to be in the Sun Pass lane and arrived quicker. I thought because I booked this as a private departure transfer that it would have been nicer than calling Uber or like getting a limo, boy was I wrong! We are NOT going to book through Viator for private Airport transfers again. I paid the extra charge and gave Luis a tip, I know driving for a living is tough and even though this was a terrible experience, I still feel helping someone in that profession is a good thing to do even though the driver may been having a bad day or whatever.
事業者からの返答
Dear Edgar_A,
We are sorry and we apologize for any inconvenience caused to your party. Please provide us your trip details, via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
S
SARGENTCELESTE
January 24, 2020
miami airport
We were picked up right after we got our bags and had a quick trip to our hotel. The driver was courteous and knew where he was going.
事業者からの返答
Dear SARGE,
We appreciate your excellent review, as well as the fact that you took your time to write these nice comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
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