I paid for a private Sedan but was transferred in a shuttle with 6 other people that was not what I paid for
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
C
Calvin_A
February 21, 2025
Lack of comunication between your agency and the transportation providor
The problem that I had with your service that it was very confusing who I needed to talk to to set up my trip from the cruise terminal to the airport. I thought that the agent I first talked with would relay the details to the sedan operator. That did not happen so there was no sedan available. We had to get a taxi. I think that we are due a refund for a trip not provided.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
A
Anitra_F
August 13, 2024
Family trip
Driver made us feel safe while she drove. She arrived on time and great communication. Great service an accommodating.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
C
Cynthia_B
November 27, 2023
Smooth Pickup
Manuel was very professional, prompt and excellent communication. My pickup was perfect! Definitely will use this service again. Thanks so much!!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
J
Jami_W
April 11, 2023
Top notch service
We booked this service to take us from the cruise port back to the airport. We had to guess as to what time we would clear customs and be ready for the ride, and we ended up being off the ship and ready more than an hour before the scheduled time of pickup. I called the company, and they were super nice. They contacted our driver, Stephen, and he was able to head on to the port and pick us up very quickly, within only maybe 15 minutes. He was extremely nice and professional, and the car was immaculate. Fantastic service
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
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