Jamaica and the MBJ airport are open for tourists!! Even after the tragic hurricane.
I finally made it to Jamaica, and I couldn’t have been more excited to arrive on the island. From the moment I landed, I was met with a warm and genuine welcome that immediately set the tone for what has already been an amazing trip.
There was a small crowd at immigration and customs, but the process moved along fairly smoothly. Once we collected our bags and headed to the transportation area, we met a Nexus representative D’Anthony. He was friendly, professional, and instantly made us feel at home. He took the time to answer our questions, offer helpful local recommendations, and make sure everything was in order before we continued on our way. His positive attitude and hospitality provided the kind of welcome Jamaica is known for and made our arrival experience even more memorable.
Overall, we found the service to be welcoming, respectful, and extremely helpful. I’m grateful to have met such kind people right from the start and to have begun our vacation on such a positive note. This first impression was all the indication I needed to know that our stay in Jamaica was going to be incredible. The ride to our hotel was comfortable. The Aundre was very friendly, polite, professional, helpful, and a great driver. We loved it in Jamaica!!
事業者からの返答
Thank you for your wonderful feedback. We’re delighted to know you had such a positive experience. We’ll continue working hard to maintain this level of service.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
3
333Durga
October 3, 2025 · via Tripadvisor
No Show, No Contact, No Refund – Avoid Nexus Tours
I booked and prepaid a private airport transfer for $65 USD with Nexus Tours on September 19, to pick us up at 7:30 a.m. on September 21 from Ocean Coral Spring. I was in the lobby at 7:15 (15 minutes early, as required). No driver ever arrived, and Nexus never contacted me to notify me of any delay or cancellation.
The phone numbers on the voucher were out of service, so it took significant effort through resort guest services to finally reach a Nexus agent around 7:45. That agent admitted he had no reply from his team about our transfer, and by 8:00 still no driver was sent. When I asked for an immediate refund, I was told that was “not their process” and that the burden was on me to take a taxi, keep the receipt, and submit it later.
Around that time, a shared bus driver arrived and was extremely rude, saying “So what? I don’t care if you booked a private transfer. If you want a private transfer, take a taxi.” He also confirmed he would be making multiple stops, which was not the service I had paid for. At that point, we had no choice but to take a taxi to avoid missing our flight.
I then did everything Nexus asked: I emailed them with the voucher and refund request, and I tried twice via their website chat. In the first chat, the agent simply stopped responding. In the second, the agent promised my case was “escalated” and that someone from their team would get back to me within 48 hours. No one ever did. I never received a refund.
Ultimately, I had to dispute the charge through PayPal, which ruled in my favor and refunded me.
This was an unacceptable experience:
No-show for a prepaid service
No communication from Nexus whatsoever
Wrong contact numbers on their own voucher
Rude staff who dismissed my concerns
No refund despite multiple follow-ups
Empty promises of escalation and “48 hours” that went nowhere
If I hadn’t taken action myself, I could have easily missed my flight. I strongly urge other travelers to avoid Nexus Tours and choose a reliable provider.
事業者からの返答
Thank you for sharing your experience with us. We’re sorry to hear that we did not meet your expectations during your recent trip. Your feedback is incredibly important as it helps us improve our services.
Please reach out to me directly at avazquez@nexustours.com with your booking number and any additional details. I will personally look into your case and ensure a thorough response.
We appreciate your patience and understanding, and we hope to have the chance to make things right on your next NexusTours vacation.
Alejandro Vazquez – Senior Director of Customer Success. NexusTour
5
528hollyt
November 4, 2024 · via Tripadvisor
Great experience
Geovanni was a great guide. Told us interesting things about the area and made us feel welcome and ready to start our vacation!
事業者からの返答
Hello dear 528hollyt,
Thank you for choosing NexusTours and for taking the time to share your feedback with us. We are thrilled to hear that you had an unforgettable experience in Jamaica and that our team, especially our representative Geovanni, went above and beyond to make your stay memorable and unique.
We love seeing our guests share their special moments with us on social media! Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos.
We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us.
See you soon!
Alejandro Vázquez
Corporate Director of Guest Experience
NexusTours
M
marmX7819IW
September 11, 2024 · via Tripadvisor
Terrible Service and Communication
Terrible service. Never received. Proper confirmation for transfer time, in person service too over an hour to book, was told a pick up time and that confirmation would be sent, it never was, tried to follow up was giving the exact same time as the shared transfer so we tried to inquire again as we would not have booked upgraded transfer if it was the same time. We were sent another email at 11:30 am on the day of our departure to confirm a 6:40 am pick on the same day. By the time we got the confirmation time (that was still different from the one we were told) our plane was already boarding. Tried to get a refund but spoke to 2 agents and a supervisor who said they confirmed I was given a time - the transfer showed up at a whole other time than any of the emails or time discussed in person! A refund was not given for a service that was not provided!! Save your money and take the shared transfer!!
事業者からの返答
Hello marmX7819IW
Thank you for taking the time to share your feedback with us. We are sorry to hear that
you had cause to complain and that your experience with our services was not up to your
expectations.
We take all feedback seriously and truly understand your concerns. If you could kindly
provide me with your full name and reservation number by emailing me at
avazquez@thenexustours.com, I will look into the points you’ve raised and will
personally respond in due course.
Once again, please accept our apologies for any inconvenience caused. We hope that
despite your experience, you won’t be deterred from using our services again in the
future.
Sincerely
Alejandro Vazquez.
Corporate Director of Guest Experience.
NexusTours.
5
595zahras
September 1, 2024 · via Tripadvisor
STAY AWAY FROM THIS TOUR/TRANSFER COMPANY.
This transfer company is horrible - stay away! When we arrived in Jamaica, they let another traveller staying at a different resort take one of our suitcases without checking the name tag on the luggage. When we ended up at our resort in Runaway Bay, my husband's suitcase was missing. The driver assured us he would go check the other hotels we stopped at and bring the suitcase for us - he disappeared and we never heard from him again. Thankfully because my husband had a name/address/phone number tag on the suitcase, the other resort found out luggage and called us..we had to go pick up the suitcase ourselves via taxi on our own expense - Nexus said they couldn't do anything when I called them. Upon departing our resort, I was told I would get an email stating the pickup time for our return back to Sangster airport. Of course I got an email with the wrong flight number and wrong time. I sent them a what's app message to rectify the mistake and the customer service person was EXTREMELY rude. I tried calling and they told me to call my airline, even though I was looking at the flight info on the airlines app. Finally after some back and forth they changed our return pickup to what it should have been.
I would rather pay for a private transfer next time I travel. Horrible customer service!
事業者からの返答
Hello 595zahras:
Thank you for taking the time to share your feedback with us. We are sorry to hear that
you had cause to complain and that your experience with our services was not up to your
expectations.
We take all feedback seriously and truly understand your concerns. If you could kindly
provide me with your full name and reservation number by emailing me at
avazquez@thenexustours.com, I will look into the points you’ve raised and will
personally respond in due course.
Once again, please accept our apologies for any inconvenience caused. We hope that
despite your experience, you won’t be deterred from using our services again in the
future.
Sincerely
Alejandro Vazquez.
Corporate Director of Guest Experience.
NexusTours
C
Curious633492
November 5, 2023 · via Tripadvisor
50th Birthday Celebration
Ann Marie was terrific. We had a group of 8 people. She took her time with us answered every question we had. She made sure we knew of all our excursion options and total prices. The excursions she suggested far exceeded my expectations. I can't wait to return and work with her again. Thank Ann Marie for your gracious hospitality during my stay in Negril! 💛
事業者からの返答
Hello dear Curious633492
Thank you for choosing NexusTours and for taking the time to share your feedback with us. We are thrilled to hear that you had an unforgettable experience in Montego Bay and that our team, especially our representative Ann Marie, went above and beyond to make your stay memorable and unique.
We love seeing our guests share their special moments with us on social media! Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos.
We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us.
See you soon!
Alejandro Vázquez
Corporate Director of Guest Experience
NexusTours
4
404moniak
September 11, 2023 · via Tripadvisor
Best driving experience
O’Brian was the driver to have for our first time in Jamaica. He really made our Jamaica vacay more better.
事業者からの返答
Hello dear 404moniak
Thank you for choosing NexusTours and for taking the time to share your feedback with us. We truly value your comments, for they help us to continuously improve our services and exceed our customers' expectations.
We are thrilled to hear that you had an unforgettable experience in Montego Bay and that our team went above and beyond to make your stay memorable and unique.
Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos on social media. We love seeing our guests share their special moments with us!
We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us.
See you soon!
Alejandro Vázquez
Corporate Director of Guest Experience
NexusTours
C
chy322
March 24, 2023 · via Tripadvisor
Great with a bad ending.
The overall Jamaica experience was great. Our arrival with the driver John was very welcoming and peaceful. However, upon departure Roxy Williams was very rude and her attitude was very unpleasant. She indignantly responded to me in a condescending tone. It was absurd and a bad note to leave on. This is not a way to treat your guest as they depart.
事業者からの返答
Hello chy322:
Thank you for taking the time to share your feedback with us, and I am sorry to hear that you experienced issues with one of our representatives during your vacation. Please accept my apologies for this inconvenience.
To help us investigate the matter further, could you please provide us with your full name and reservation number/reference? You can send this information to me at avazquez@sunwing.ca.
We take all feedback seriously and are committed to improving our services. I hope that we will have the opportunity to welcome you back to one of our destinations and provide you with a more enjoyable experience.
Best regards,
Alejandro Vazquez
Corporate Director of Guest Experience
NexusTours
T
Toyasuperstar
May 30, 2022 · via Tripadvisor
Joan for MAYOR!!! She was very helpful. And took the time to make sure that we were situated. Thank you again
Joan is THE GREATEST. Thank youu. You took the time to help us with everything we needed. She made sure we were good. Thank you thank you
事業者からの返答
Dear Toyasuperstar:
Thank you for taking the time to share your feedback with us and for choosing NexusTours.
We were thrilled to learn that you had an unforgettable experience in Jamaica and that our Rep Joan went out of her way to make your stay memorable and unique. Please rest assured she will be recognized for a job well done!
We will continue to strive to bring you the best experiences under the sun! Our fundamental aim is to ensure all our guests have an unforgettable experience with us!
Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and also share your photos of those unique moments with us.
We look forward to welcoming you again in any of our amazing destinations!
Sunny regards
Alejandro Vazquez
Director of Guest Experience
NexusTours
B
BigCee77
May 1, 2022 · via Tripadvisor
Michael our driver was very professional and knowledgeable about the area. He gave us good information about city.
It was vey easy to identify the transport station by name and the transport workers by the color of their work shirts. Transportation to our hotel was smooth.
事業者からの返答
Dear BigCee77:
Thank you for taking the time to share your feedback with us and for choosing NexusTours.
We were thrilled to learn that you had an unforgettable experience in Jamaica and were happy with the services provided by our Team.
We will continue to strive to bring you the best experiences under the sun! Our fundamental aim is to ensure all our guests have an unforgettable experience with us!
Please feel free to tag us on social media as @NexusTours or hashtag #NexusTours and also share your photos of those unique moments with us.
We look forward to welcoming you again in any of our amazing destinations!
Sunny regards
Alejandro Vazquez
Director of Guest Experience
NexusTours
