4 minutes ago
New
If you schedule a pickup.at MBJ beware that the pickup is.only INSIDE of the airport, which is not stipulated anywhere in the reservation. Due to this lack of information, we came outside of the building and were unable to re-enter. In top of the booking fee, we had to pay for a cab to get to our hotel. ALL of the representatives we encountered (both at the airport and at RIU) were not helpful and we had to approach them multiple times while on vacation. If you can use another company for ground transportation, please do.
事業者からの返答
Thank you for sharing your experience with us. We’re sorry to hear that we did not meet your expectations during your recent trip. Your feedback is incredibly important as it helps us improve our services.
Please reach out to me directly at avazquez@nexustours.com with your booking number and any additional details. I will personally look into your case and ensure a thorough response.
We appreciate your patience and understanding, and we hope to have the chance to make things right on your next NexusTours vacation.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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GoPlaces16670055037
March 9, 2025 · via Tripadvisor
Employee extraordinaire
We want to give Yanique, our Nexus Tour rep high praise for making sure all our tranfers went smoothly and booked tours went as they should. She communicated frequently with us and even stayed late one day(in her already long day) to make sure our tours bus came. She was also always lovely to deal with and is obviously a great employee!
事業者からの返答
Thank you for your kind words! We're thrilled to hear that Yanique went above and beyond to ensure your transfers and tours went smoothly. Her dedication and commitment to excellent service truly make a difference, and we’re lucky to have her on our team. We’ll be sure to share your praise with her—it will mean a lot! Looking forward to welcoming you on another trip soon.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
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Escape35865402108
October 31, 2024 · via Tripadvisor
Great service
Sophia was amazing! Helped in smooth transfers, gave us proper information and supported us throughout. 10/10 would recommend to book with this tour operators.
事業者からの返答
Hello dear Escape35865402108,
Thank you for choosing NexusTours and for taking the time to share your feedback with us. We are thrilled to hear that you had an unforgettable experience in Jamaica and that our team, especially our representative Sophia, went above and beyond to make your stay memorable and unique.
We love seeing our guests share their special moments with us on social media! Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos.
We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us.
See you soon!
Alejandro Vázquez
Corporate Director of Guest Experience
NexusTours
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niagarao
December 5, 2023 · via Tripadvisor
Do not book with them
Do not book with this company. Very unprofessional… I purchased a roundtrip transfer for my family and I and it was a disaster. From landing and checking in at the airport Nexus counter and waiting a hour for the private transport, to the company setting their own time for pick up for the transport back to the airport. I’ve literally been messaging and calling because I never set a 7:45am pick up for my 2:00pm flight home. I had to purchase a whole other transport from Negril to MBJ then after finally talking to a representative he says nothing but you can send a email and hang up in my face. Highly do not recommend this company it needs to be shut down and investigated for fraud.
1人が参考になったと回答
事業者からの返答
Hello niagarao
Thank you for taking the time to share your feedback with us. We are sorry to hear that you had cause to complain and that your experience with our services was not up to your expectations.
We take all feedback seriously and truly understand your concerns. If you could kindly provide me with your full name and reservation number by emailing me at avazquez@thenexustours.com, I will look into the points you’ve raised and will personally respond in due course.
Once again, please accept our apologies for any inconvenience caused. We hope that despite your experience, you won’t be deterred from using our services again in the future.
Sincerely
Alejandro Vazquez.
Corporate Director of Guest Experience.
NexusTours.
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fraybyp
November 30, 2023 · via Tripadvisor
Scammers, jamaica airport transfer
Me and my family will never book again with nexus, we were scammed by drivers, they were supposed to pick us up at the hotel, when first bus arrived they said that we were on the next bus, when that bus came almost 1h later, he said that we wasnt on the list and wanted 80$ cash to take us to the airport even though we showing confirmation and proof of booking. I ended up taking a taxi, almost missing my flight. The sad part is that nexus blame me for it becase my hotel had 2 lobbys and I didn’t call to let them know, but both of their bus went to both lobby. Safe your money their driver will scammed you and nexus wont do anything about it.
事業者からの返答
Hello fraybyp
Thank you for taking the time to share your feedback with us. We are sorry to hear that you had cause to complain and that your experience with our services was not up to your expectations.
We take all feedback seriously and truly understand your concerns. If you could kindly provide me with your full name and reservation number by emailing me at avazquez@thenexustours.com, I will look into the points you’ve raised and will personally respond in due course.
Once again, please accept our apologies for any inconvenience caused. We hope that despite your experience, you won’t be deterred from using our services again in the future.
Sincerely
Alejandro Vazquez.
Corporate Director of Guest Experience.
NexusTours.
S
stuartmU5931JP
November 25, 2023 · via Tripadvisor
Uncomfortable ride to airport
We stayed at the Royalton Negril and arranged for private transfer back to the airport with Nexus.
We arrived at the airport safely, in plenty of time and in a comfortable minivan. This was not an issue.
The issue was that we were picked up way too early. Our flight was at 8:30PM and the trip, if all is well, is about 90 minutes. We were picked up at 2:45PM. We had heard that there could be a lot of traffic so we assumed the early pickup was related to traffic. It was not. The early pickup was so the driver could take us to his friends' stores to buy souvenirs. He was a pro at finding us exactly what he thought we needed to buy.
After a week where there was a fair bit of rain, an extra hour or two at the resort would have been appreciated. The sales pressure and early pick up were not.
We won't be using this service again.
事業者からの返答
Hello stuartmU5931JP
Thank you for taking the time to share your feedback with us. We are sorry to hear that you had cause to complain and that your experience with our services was not up to your expectations.
We take all feedback seriously and truly understand your concerns. If you could kindly provide me with your full name and reservation number by emailing me at avazquez@thenexustours.com, I will look into the points you’ve raised and will personally respond in due course.
Once again, please accept our apologies for any inconvenience caused. We hope that despite your experience, you won’t be deterred from using our services again in the future.
Sincerely
Alejandro Vazquez.
Corporate Director of Guest Experience.
NexusTours.
7
713treasurea
November 14, 2023 · via Tripadvisor
Ann-Marie was so helpful
Ann-Marie helped me with all my excursions and helped me with finding a place to have my sisters wedding. She was patient with me. She checked on me daily and was just so helpful. So thankful!
事業者からの返答
Hello dear 713treasurea
Thank you for choosing NexusTours and for taking the time to share your feedback with us. We are thrilled to hear that you had an unforgettable experience in Montego Bay and that our team, especially our representative Ann-Marie, went above and beyond to make your stay memorable and unique.
We love seeing our guests share their special moments with us on social media! Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos.
We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us.
See you soon!
Alejandro Vázquez
Corporate Director of Guest Experience
NexusTours
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lidariusb
November 6, 2023 · via Tripadvisor
It was amazing.
Ms. Kaprice was AMAZING. She was so helpful and we fell in love with her. She helped us book and explore Jamaica.
事業者からの返答
Hello dear lidariusb
Thank you for choosing NexusTours and for taking the time to share your feedback with us. We are thrilled to hear that you had an unforgettable experience in Montego Bay and that our team, especially our representativeKaprice, went above and beyond to make your stay memorable and unique.
We love seeing our guests share their special moments with us on social media! Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos.
We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us.
See you soon!
Alejandro Vázquez
Corporate Director of Guest Experience
NexusTours
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jacobpK9381MZ
October 27, 2023 · via Tripadvisor
Absolutely Breathtaking
Samantha was amazing in helping to plan our trip! I really appreciate her enthusiasm! My family and I had the chance to swim with dolphins
事業者からの返答
Hello dear jacobpK9381MZ
Thank you for choosing NexusTours and for taking the time to share your feedback with us. We are thrilled to hear that you had an unforgettable experience in Montego Bay and that our team, especially our representative Samantha , went above and beyond to make your stay memorable and unique.
We love seeing our guests share their special moments with us on social media! Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos.
We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us.
See you soon!
Alejandro Vázquez
Corporate Director of Guest Experience
NexusTours
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ManchesterJennifer
May 27, 2023 · via Tripadvisor
Prompt and efficient airport transfers
Efficient service provided by Nexus. Upon arrival to the airport it was easy to allocate their service desk and the staff and the driver was very friendly throughout. Upon departure from the hotel back to the hotel- it was efficient and prompt service provided they were ahead of schedule and welcoming throughout. Will recommend their airport transport services for the reliability and good value for money offered.
事業者からの返答
Hello dear ManchesterJennifer:
Thank you for choosing NexusTours and for taking the time to share your feedback with us. We truly value your comments, for they help us to continuously improve our services and exceed our customers' expectations.
We are thrilled to hear that you had an unforgettable experience in Montego Bay and that our team went above and beyond to make your stay memorable and unique.
Don't forget to tag us @NexusTours or use the hashtag #NexusTours when sharing your photos on social media. We love seeing our guests share their special moments with us!
We look forward to the opportunity of welcoming you back to any of our amazing destinations soon. If there is anything we can assist you with, big or small, please don't hesitate to contact us.
See you soon!
Alejandro Vázquez
Corporate Director of Guest Experience
NexusTours
