Traffic from LaGuardia airport to Newark airport is terrible. It could take 3 hours so be prepared. Our driver was not friendly at the beginning but changed his attitude after a bit.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
D
Dominic_G
February 25, 2026
Good service, slight delay...
Good service, slight delay for pick up but we arrived at our destination for the scheduled time.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
M
mariarW6712BZ
November 6, 2025
Do Not Use If Your Traveling Through New Jersey
I have been using this service for years from my home in New Jersey to Newark Liberty Airport and Bayonne Cruise port for years. Both drop offs are 35 minutes away from home. Always reliable and great drivers. The last two trips I was charged an additional $30 for congestion pricing. Apparently the company claims that the drivers are from a NY company and have to travel to NJ. I hope to not get the drivers in trouble but I know for a fact they they wait at Newark airport for passenger's and sometimes do not travel back to NY till the end of their day.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
S
Sharon_M
August 2, 2025
La Guardia to EWR
Well worth the money to have someone pick you up just outside baggage and drive thru NYC.
Very pleasant trip.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
B
Brenda_P
May 31, 2025
JFK/LGA Transfer
This is the third time I have used Viator when traveling. Great experience every time. Have used them in Greece, France and now in States. They are professional. Show up on time and communicate to make sure pickup happens where/when it is scheduled. I knew the fee upfront so could plan ahead. Really reduces stress.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
S
Sharon_W
May 27, 2025
Badly Run Transfer Service
Very poor service after booking a transfer from JFK Airport to Newark Airport DO NOT USE THEM. They take your money and make very little effort to ensure the transfer takes place. It's nothing more than a badly run taxi service, yet they advertise themselves as some high quality executive service with a glossy website. I waited for almost 2 hours for a pickup from outside, what you can only call, very chaotic pickup points outside JFK. The drivers don't call your name and there is nothing other than a hand written card on the dash, which is too small to see. I can't see that it is right that the customer has to try to look at every dash of every car in the hope of getting their ride. There are hundreds of cars picking up passengers. Unless you have a US mobile phone you cannot be contacted by this company and no allowances are in.place for international travellers. It was cold and wet and I had to call them twice from the airport arrivals to find out what was going on. This company should have a better method of picking customers up from the airport. After an 8.5 hour hour long haul flight it was an extremely bad experience and to make matters worse I had difficulty communicating with the driver who then demanded a $20 trip and another$33 to cover the bridge toll. I had already paid £112 online prior to my trip. This company needs to rethink it process. An airport transfer is not , to quote their phrase , "an experience " and should therefore not be treated as such. Overall it's an appaling service.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
Manuel_B
May 3, 2025
Finding the right parking...
Finding the right parking area can be difficult. We went to the app pick-up area and it was a different lot pick-up. Area B. Newark not marked well for terminal 7 Parking area B
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
R
Rebecca_C
April 6, 2025
No communication to...
No communication to indicate what needed to do once our plane arrived. All my other Viator guides had sent me a message prior to my appointed time. All flight details were provided. I sent a message in the app with no response. I finally found a phone number to call, we waited 30 minutes for the ride. Also requested English speaking…we are Americans in America!! We could hardly understand the driver. I would not recommend. However we did finally make our connection. I’m thankful that we had sufficient time between flights.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
A
Anonymous
January 24, 2025
Exceptional service.
There was some confusion about the pick up time but the transfer folks had texted me a phone number to call if needed. They thought transfer was 1:00 pm but it was really 7:00 am. I called and they had a car and driver there 7 minutes later. Great response.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
L
LycraTour2012
January 15, 2025
Excellent service for transfer between JFK & Newark Airports
We booked a car on-line with Carmel just hours before we embarked on a very long flight to New York. This occured because ETS Shuttles who we had arranged a transfer with from JFK to Newark Airport cancelled their shuttle just prior to us leaving.
We contacted the Carmel office when we arrived, the driver arrived at the time indicated and we had a smooth and uneventful trip to Newark. In fact the driver kindly accommodated our request to change the end destination from the Newark Airport, to our nearby hotel. We received a prompt follow up email from Carmel, checking we were satisfied with the service we received.
Based on our expereince, we would recommend this company to others requiring a transfer between airports.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
New York Cityの類似ツアーを比較
最安値: 9/11 Ground Zero & Memorial Tour with Optional 9/11 Museum — $29
最高評価: Private Central Park Pedicab Tour — 5.0 (7,564 件のレビュー)