There are still some rough edges with this company. 1. They use Whats App rather than texting so when we landed we were delayed in figuring out who, when and where we would be picked up - thank goodness we have whats app 2. The driver was nice but spoke no English so it was hard to ask questions
The ride was fine and the car was comfortable but truly texting appeals to a much more broad audience in the US. I do use Whats App for our friends overseas but did not think we needed to watch the app for private transfer services
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J H
May 31, 2026 · via Tripadvisor
Hotel to JFK
I did a booking with slightly more than 24 hours notice from our hotel to JFK airport. Communication with K-E Transfer was great via WhatsApp. The morning of our ride I received notification that our driver was proactive in arriving early due to construction and detours. Our car was clean and our driver was safe (not all NYC drivers and bicyclists are!). Highly recommend this service. It was easy to book and safe.
1人が参考になったと回答
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Roam50368569011
May 9, 2026 · via Tripadvisor
Great Communication
Great communication from landing to the fast pick up. Will use again.
1人が参考になったと回答
1
117cazf
May 1, 2026 · via Tripadvisor
Transfer to JFK
Lovely trip back to JFK, our driver was very pleasant & offered us water bottles as well. I was kept up to date via whatsapp on the day with details of times & location we would be collected from. He wasn't a dangerous or speeding driver & we felt very safe with him.
1人が参考になったと回答
5
533jamaa
April 9, 2026 · via Tripadvisor
Smooth and reliable airport transfer
We used this private transfer service for airport transportation in New York and had a very good experience. The driver was punctual, professional, and helpful with luggage. The vehicle was clean and comfortable, and the ride was smooth from pickup to drop-off. It made traveling much less stressful, especially after a long flight.
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davord518
February 9, 2026 · via Tripadvisor
A terrible and disappointing experience that I don't want to repeat.
I paid in advance, sent the flight number, the company organized a pick-up time based on it. I waited at the border control for over an hour, exchanged several messages, the only thing I got was that they couldn't wait for me and that no one offered any options. I lost my transportation and money. I will never use it again. Horrible experience.
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Suzanne_M
December 14, 2025 · via Viator
Fantastic service
Our flight was delayed and my driver was kind enough to wait for us. Great service! Would recommend again.
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OkieRobert
December 8, 2025 · via Tripadvisor
DO NOT USE!
I would give this a zero star review if I could, it was terrible and we’ll never use this service again.
It was impossible to find our driver at LGA and this service said we’d have communication directly with the driver, which we did not, it was via 3rd Party texting which delayed everything.
Once we finally found the driver he spoke zero English and then he had a child seat buckled in the back which he had to remove since there were 4 of us.
He also had a plastic shield between the front and back, which is fine, except that the plastic had mold on it in more than one spot.
There were no bottles of water which was promised in the booking.
Overall it was a terrible experience and did not meet the expectations set by the website.
事業者からの返答
Hi Robert,
We are truly devastated to read about your terrible experience with our transfer service—this falls so far below the standards we strive to deliver, and we want to sincerely apologize for every frustration you faced: from the confusion finding your driver at LGA, the delayed communication, the language barrier, the unexpected child seat, the unsanitary shield, to the missing water we promised. None of this is acceptable, and we take full responsibility for letting you down.
To make this right, we’d like to offer two options for you to choose from:
1. A full refund of your transfer fee, processed back to your original payment method; or
2. A complimentary private NYC transfer service to give us a chance to show you the reliable, comfortable experience you deserve.
Please let us know which option you prefer, and we’ll act on it immediately. We hope to earn back your trust, and we’ll be taking urgent steps to fix these issues (including driver communication protocols, vehicle checks, and staff training) to ensure this never happens again.
Thank you for taking the time to share this feedback—we’re grateful for the chance to make amends.
Sincerely,
KE Transfer
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NikkiPC01
November 19, 2025 · via Tripadvisor
Great pick up service at a reasonable cost
Excellent service, great communication. Yao contacted me soon after I booked and sent me detailed instructions on where to meet. He was waiting for me when my plane landed so all I had to do was get my bags and walk to the designated pick up spot. Will definitely use them again.
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Jonas_J
October 20, 2025 · via Viator
Not worth the Service
The experience was as OK as if I had taken a taxi or Uber... I don't think it was worth the value and yet the driver who took me stressed himself 2 times with other cars, even mocking one of them. I don't think I'd buy it back in NYC no, just if it might be somewhere farther away, but I still think an Uber would have done the job much better.
