the car did not smell good, things were dirty but the driver was nice and he drove well. just not a great experience
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
C
Chandra_H
September 13, 2026
Subpar
This is my second time taking a car service from LGA and I would not use this particular service again. I arranged my travel well in advance yet still I had to provide all of these extra details when I called to confirm my arrival even though I had already provide my flight information. I had a tight arrival window to my destination and when I was trying to get out of the car the driver asked for a tip and added a toll fee. Not only was this a surprise, it was making me late. I didn’t have time to argue or ask questions, especially because it was clear that his understanding or ability to communicate in English was not strong. I gave him my credit card to pay the fees then his swipe machine wasn’t working. After multiple attempts to connect his device it finally connected, I was able to pay and leave. Next time I’ll just take a regular cab as this was much less convenient than uber, can, or my previous car service experience.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
Michael_A
September 12, 2026
Poor Communication
Poor communication. Even though my itinerary was in the notes, the tour group would not recognize it if it wasn't on the ticket. Viator should have fixed the ticket. The tour group refused to drive us but viator refunded us. We took a cab instead, which was cheaper.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
M9909DWalessandror
September 7, 2026
Transfer significantly delayed
Unfortunately, there was no one waiting for us upon our arrival at the airport.... Car 2 hours late. With the help of the agency in Italy and a collaborator inside the airport, we finally managed to get picked up.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
E
Edward_D
September 5, 2026
NY shuttle
Excellent communication with the company and driver! Comfortable SUV with ample room for our 10 pcs. of luggage!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
I
Irene_M
September 4, 2026
Great service!
Eric was awesome and patient and helpful. My mom is a little slower and older. He was very kind and quick
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
G
GerardoM_F
August 23, 2026
Contacting Driver
Get a better explanation on how to contact driver. Have a telephone number to contact the company and the pickup tarea outside terminal.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
N
Nickola_L
August 15, 2026
Hidden charges
The additional charges weren’t clearly communicated. They may have been mentioned in the small print, but the toll fee and tip should have been made clearer upfront. It also would have been helpful to explain that communication is handled through international phone calls, or to offer an alternative method for coordinating on arrival. Not all travellers have calling minutes, and receiving international calls can be expensive.
Worked out to be the same price as an Uber which would have been easier to locate on arrival and I had to call to get the details of the car that was arriving to pick me up.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Dwayne_B
August 9, 2026
Just fyi
Will ask for toll money and tip. Not the fault of driver but there was an event going on that blocked streets and turned a 30 minute drive to an hour and a half. Fortunately, I noticed it was quicker for me to get out and walk the 15 minutes instead.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
T
Tracey_T
August 9, 2026
Expected more
The car was old and weathered I expected a nicer vehicle for a private transportation experience in NYC
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.