The driver was a tiny bit late, but OTOH, our flight to did arrive quite early. I had to contact the company to get an update about the status of our ride. The driver did arrive close to on time, and we had an uneventful ride to our destination. This was a good service.
事業者からの返答
Thank you for your feedback. We apologize for any inconvenience caused by the slight delay in our driver’s arrival. As you mentioned, your flight arrived earlier than expected, and we aim to coordinate our services accordingly. Our vehicle and driver were ready at the scheduled time for your flight’s arrival, and we’re glad to hear that you had a smooth and uneventful ride to your destination.
We appreciate your understanding and look forward to serving you again in the future.
S
Sheron_S
April 22, 2025 · via Viator
Beware- don’t have plane delays
Beware. I thought I was making the smart move by prepaying for my transfer from the airport to the hotel but still get charged an additional $40 US. My flight arrived at 4:29 instead of the scheduled 3:40. I was outside at the transfer pick up point at: 5:45. I was then told my driver had been waiting for 2 hours and had to leave therefore there would be an additional charge. I thought that because we were required to give flight information they would have been aware of the delay. We then had to wait 20 minutes for a vehicle. I guess this would have worked if there were no delays.
事業者からの返答
Thank you for your feedback. We always track flight changes in real-time, and our team was aware of your delay. However, although your flight landed at 4:29 PM, our driver waited for over an hour and could not locate you at the designated meeting point during that time. Unfortunately, after extended waiting and no contact, the vehicle had to move on to its next assignment.
We truly regret the inconvenience and appreciate your understanding. Your comments help us improve our coordination and communication for future guests.
I
IanRobert_S
April 21, 2025 · via Viator
All good, transfer completed as expected
Did the job, got us there, but no English so we went a direction that was 10 minutes longer. Still all safe, clean, and delivered us to where we said in the reservation.
事業者からの返答
Thank you for your feedback! We’re glad to hear you felt safe and that everything was delivered as promised. We’ll make sure to improve communication in English to ensure even smoother service in the future.
J
James_V
March 25, 2024 · via Viator
Great ride to the city!
The transfer zone at the IST airport is very accessible, first of all. Our driver was very polite and professional. We had a very comfortable Mercedes van, that fit the 4 of us and all of our luggage easily. Our driver was very, but because of a slight language barrier, he translated through his phone and into the car speakers, a few pieces of local architecture, culture and city travel advice. Overall, a comfortable and memorable transfer to Istanbul.
Thanks!
事業者からの返答
Thank you for sharing your experience! We're delighted to hear that your transfer from the IST airport was smooth and comfortable. It's great to know that the transfer zone was easily accessible and that your driver was polite and professional. We're glad the Mercedes van provided ample space for you and your luggage. Despite the language barrier, it's wonderful that your driver went the extra mile to share insights about local architecture, culture, and travel advice. We're thrilled to have made your transfer to Istanbul a comfortable and memorable one. Thank you for choosing us, and we hope to welcome you again in the future!
C
Christie_R
October 24, 2023 · via Viator
Efficient ride to airport
Driver was 15min early to hotel which was awesome! He did not talk much but who wants to at 4:45AM?!
事業者からの返答
Thank you for sharing your experience with our service! We're glad to hear that our driver's early arrival was a positive start to your day. We understand that early mornings can be a quiet time, and it's great to know that our driver's approach was well-suited to the early hour. Your feedback is valuable as it helps us maintain a balance between professionalism and comfort for our guests. We look forward to serving you again in the future!
C
C8926ARmelissac
December 7, 2021 · via Tripadvisor
Very reliable
The communication was excellent. I had difficulty booking the transfer online because it showed only hotel pick up options. My Viator chat mate booked my air B&B address in Special Instructions. I paid for the trip and almost immediatly was contacted by Ali who messaged me on What’s App and confirmed that they would do a pick up at the apartment. They sent a reminder text the day before and and morning of pick up to confirm time. Ahmed the driver was on time, kind and helpful. I will use this service again.
事業者からの返答
Thanks so much for your feedback! I'm really glad you enjoyed my service.
