The hop and on is waste of money. First, there are no numbers on the stands to tell you which stop is which. Second, the tour was a waste of time since it was all about stopping at hotels! The recorded tour voice was out order and you couldn't tell what the voice was talking about. We gave up and just walked around. The boat cruise was nice but short.
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c0ngan
May 29, 2026
Not the best tour company in town
Operators did a lousy job in explaining how to use the free options included in the purchase, consequently, we missed out on side tours. Brochures disclosed that buses ran every 30 minutes, yet the driver advised us that the buses ran every 45 minutes; and indeed buses did run every 45 minutes. The last bus leave stop #1 at exactly 4:30pm; there is just not enough time to fully enjoy many sites unless you want to walk back. Very poorly ran. Never ever again!
事業者からの返答
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to miss some of the included attractions due to a lack of clear information and to encounter differences between the advertised and actual service frequency.
Your comments regarding the explanation of the included options, the waiting times between buses, and the operating schedule are particularly important to us. We will share your feedback with our Seattle team so that they can review both the information provided to guests and the communication of service schedules.
We sincerely regret the frustration this caused and that you were unable to make the most of your visit. Thank you for bringing these matters to our attention, as feedback like yours helps us identify areas where we need to improve.
W
Warren P
May 9, 2026
Kept us waiting for hours
We paid for 2 one day tickets and went to Sp e Needle then tried to catch the bus again but we were told several times the bsu would be there in 20-20 minutes. We were also told there were only two buses running on a very busy day. We ended up catching a taxi to the the Seattle Aquarium as we had it booked for 3pm.
Dont waste your money people as a one way trip definitely wasnt value for
Money and we disnt get to see the other places that we wanted to
M
merlot81
May 7, 2026
Worst hop on hop off bus tour ever
Bus was old & dirty
No earphone commentary..Just a few speakers placed on side below seats
Impossible to hear
Buses advertised as every 30 mins
Once We'd booked we found there was only 1 bus that picked up every 90 mins
Ive rated it a 2 because the Harbour tour was well worth a visit
We should be given a refund for the bus ' service' or lack of
Don't book the bus part..get a taxi to Pike Place & walk down to the Harbour front
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cori_c
April 25, 2026
Not the best
The bus broke down so we could not start until about 1045 instead of 10. Then the driver was not very I formative or friendly. We’ve done hop on hop offs in other cities and they’ve always been wonderful, so we expected or hoped for the same. When we went to get on the next one after our exploration the people on that bus also said how much cleaner this bus was then the one that broke an hour ago…leading me to believe there was 2 broken buses. We bought the 2 day but decided against using the 2nd day. We will just take Lyfts and explore on foot. I would recommend other cites hop on hop off, not this one.
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ramospod
October 1, 2025
The HoHo Bus and cruise are great way to see Seattle.
Seattle is a beautiful and exciting city and the HoHo Bus Tour is a great way to get around the city and only park once at a nearby garage. Ride on the open top bus in the nice weather and see the skyline and waterfront. It was rated at "four" because the tour is prerecorded and sometimes hard to hear. The one hour Harbor Cruise rates a big "five" as it circles the waterfront with so many great photo ops and a very informative and sometimes humorous live and interactive narration. The Cruise staff was great, and our narrator/guide, Sean, was funny, full of facts, and took time to walk around the ship and answer guests' questions. The photo ops of the Space Needle could only be taken from the water. Food and drinks available on board. You won't be disappointed!
事業者からの返答
Hello Ramos,
Thank you so much for your detailed and wonderful review! We’re thrilled to hear that you enjoyed both the Hop-On Hop-Off bus tour and the Harbor Cruise in Seattle. It’s great to know that Sean made the cruise so informative and fun, and that you appreciated the fantastic photo opportunities and interaction with the staff. We really appreciate your feedback about the prerecorded tour audio as well, and we’ll share it with our team to help improve the experience.
We hope to welcome you back soon for another memorable visit to Seattle!
Best regards,
The City Sightseeing Seattle Team
A
Antoine_B
September 28, 2025
Acceptable service
Brings you to the attractions of the city. Very informative and educational. Limited information provided prior to the tour date by Viator and the provider.
事業者からの返答
Hello Antoine,
Thank you for your feedback! We’re glad to hear that you found the tour informative and educational and that it helped you explore the attractions of the city. We also appreciate your comments regarding the information provided prior to the tour, and we will share them with our team to help improve communication for future guests.
Best regards,
The City Sightseeing Seattle Team
M
Mavis_W
September 23, 2025
Easy to find hop on hop...
Easy to find hop on hop off bus were to get on good idea to down load app to see were bus is at the time
Really enjoyed lock tour
事業者からの返答
Dear Customer,
We sincerely appreciate you sharing your opinion with us.
We are delighted to hear that you found it easy to locate our hop-on hop-off bus and that using the app helped you track the bus in real time. It’s wonderful to know that you really enjoyed the tour.
We hope to have the pleasure of welcoming you again very soon in one of our more than 100 destinations around the world.
Thank you for choosing City Sightseeing!
Best regards,
Quality Department
F
franciscomV5737RG
August 19, 2025
Great experience!
Great triip! Very friendly and buses were on time . I like the fact you don’t need headphones anymore .
Itzel at stop #1 was super friendly and helpful !!
1人が参考になったと回答
7
722dano
August 4, 2025
Worst HOHO Out of 11 Cities. It was baaaad.
Worst HOHO experience ever. Recorded, out-of-synch voiceover must have been written by the Chamber of Commerce as they spent nearly all of the time talking about the low crime, great work/life balance, and climate change efforts, Very few historical facts. Felt like 1.5 hours of commuting through downtown on a bus. ADDED BONUS: Tree branches loudly whacking the bus on nearly every street.
1人が参考になったと回答
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