プライベート到着送迎：HNL空港からオアフ島のホテルまたはクルーズ駅

Our driver was standing at the exit holding a sign with my name on it. She was right on spot. She took our luggage and was very personable and friendly. The vehicle was clean and very comfortable for the 3 of us. Without a doubt I will use them again!

Arrived on the 8th October 2023 with 5 of my friends at the Honolulu International Airport hoping to be greeted by a Speedie Shuttle Rep For out 10am Private Shuttle to our hotel I finally found the Speedie Shuttle Rep first mistake not only was she rude but unhelpful ask where and what time can we expect our "PRIVATE SHUTTLE BUS" no reply I approached her several more times over a 2 hour period to find out when we could expect our Shuttle her response was we Speedie Shuttle have been in business for over 15 years people complain but keep coming back to our Company, my response you can only imagine ####*#* BS anyway now over 2 hours late finally got a non Private shuttle bus to our Hotel never never again will we use Speedie Shuttle again, Oh and to add insult to injury the Speedie Shuttle Rep told us maybe never come back to Hawaii again.

For our arrival in Hawaii, the service we received was superb. Very timely, and professional. There was a representative at the airport, holding a sign, to help us navigate. It was the perfect beginning and ending of accommodations as we celebrated our wedding anniversary and my husband's birthday. When it was time to go home, the island of Maui was burning. We called to see if we could be picked up a little earlier from the hotel, so that could release the room back to the hotel for those in need. SpeediShuttle Service made it happen. It was a seemless, painless experience all way around. I totally recommend the services, and won't hesitate to use them again.

Ivan was amazing. Very sweet and friendly! Cannot recommend them enough! Side note; the flower lei’s were beautiful 😍

After booking 3 x Private transfers for a group with 10 pieces of luggage over a month in advance, was told when I called to confirm that there was no guarantee the transfers would be private (despite me booking directly on their website and receiving emailed confirmations) and that it was likely “dispatch would fiddle with my booking” the night before according to how many drivers they have. DO NOT TAKE BOOKINGS YOU ARE UNABLE TO FULFILL. Woeful service, will never use this company again.

I'm highly disappointed in the service we received. I came with my parents, son and foreign exchange daughter to Hawaii for an unforgettable vacation and their vehicles and employees are less than desirable. While our first driver was friendly and gave good recommendations even she had a bad attitude when we tipped her $30 dollars, rolling her eyes after counting it. That is an approximate 24% tip so it's not like we were cheap. Standard is 15-20% or 4 to 5 dollars per person so we were above standard either way. I received notice that our private shuttle was waiting for us at the Honolulu airport when we landed. The email I received specifically said not to go outside, yet the text said to come outside so that was confusing. When we came outside I approached the lady with the Speedishuttle shirt on and she said to me , "What, who are you?" I told her and she then said, "Fine sit over there," then she walked away. 10 minutes went by then another 5 and then she said, "Your shuttle isn't here yet, you'll just need to wait." We continued to wait another 10 to 15 minutes. Finally our shuttle arrived. I did order the personally package so we didn't have to ride with anyone else as there were already 5 of us and we each had 2 bags and our carry on. The driver didn't offer to help with any bags only opened the back of a less than Par white van and toss our stuff in. She was friendly however so that was nice. Next came drop off. We stayed at the Hilton Hawaiian Village Waikiki. Now you are the service that they advertise on their website. They shouldn't do this as we were dropped off, not at the reception area where others were being dropped off by cab, taxi, limo and others. No we were dropped of in some weird garage quit some distance from the hotels reception desk and made to walk there with all our luggage. The day before we returned I received a confirmation call for our pick up. Let me tell you, that person should not be making calls if they know nothing. When she called, she wanted to confirm a pick up time of 9:15, my email and scheduled pick up time were 9:30. When I asked her to confirm this she snapped at me, " I said 9:15 not 9:30." She then said pick up was at Hotel Grand Island. I said we are at the Hilton Hawaiian Village Waikiki. And she said, "So? We pick up at the Hotel Grand Island." I said to her, "Excuse me, so we need to get ourselves to another hotel is that correct?" She said, "Ma'am I do not know, I only know that sometimes we do not pick up and drop off at that same location, you'll need to ask your front desk, is that all?" I said okay I will find out from our front desk. I was very offended by her rudeness and tone. She should not be making reminder calls if she is unsure how things work. The thing is that it is not another hotel it is the Grand Islander tower which is a tower within our hotel. It was the same location we were dropped off. The driver that picked us up to return to the airport said maybe 5 words to us the entire way. Fine not a people person, but probably shouldn't have a job transporting PEOPLE. But my biggest problem here was the vehicle. First they sent a handicapped vehicle so the drive hand to lower the ramp for us to even get into the vehicle. It was so hot inside and we had to actually ask him to turn on the air. It got so much better when we hit rain on the freeway and my daughter said mom I'm getting wet and I look back to see the top of the vehicle is dumping water on her. Literally raining in water on her. Are you freaking kidding me. I paid $250 dollars and change round trip for the worst service and now for my kids to have water dumped on them inside a crappy vehicle. Luckily for us my son had his hard computer case not his soft one because his computer case was also wet when we arrived at the airport from the downpour inside their vehicle. The driver never asked if everyone and everything was okay nor did they apologize only stood there as we unloaded our things and went about our day. I was so mad I almost screamed.

We reserved SpeediShuttle to get from the airport to the Hotel in Waikiki. Per SpeediShuttles instruction we were to meet an agent by the baggage claim upon arrival. No agent was present. We asked security where the pick up location was. We waited at the pick up location to no avail. We tried calling SpeediShuttle on the phone #s they provide. One # is disconnected (877-242-5777) the other # put us on an automatic hold for 30 minutes, the went to an answering machine. We left a message that we had arrived and were at the pick up location. After 20 minutes we tried calling back and kept getting disconnected without anyone ever answering. We used Uber to get to our destination. We have repeatedly called Speedi, sent emails, tried an alternate # provided by Hilton staff. No contact. Don’t rely on Speedi…

We were late making it through Covid screening and getting our luggage. Leialoh, and Tim our driver were not just patient but they were on the lookout for us, calling out or name and looking all through baggage for us! We would have never found them on our own 😅 AND! Our son left his phone in the limo, we got ahold of Leialoh and she had Tim bring us his phone first thing in the morning, the two of them have truly started our Hawaiian vacation off with the heart of Ohana. Aloha ❤️

Our driver was really good. Inform us of all the local places to hit instead of the tourist traps. Really happy

Pretty blatant false advertising, we booked a Mercedes Benz SUV airport pickup (it said Mercedes Benz in the description without any reference to alternatives). They sent a KIA SUV to pick us up, we called their dispatch and they said no brand was guaranteed despite the website (and my receipt) clearly stating otherwise. Also the agent who picked us up baggage claim did not offer to carry our bags despite having a cart. In past car bookings this was something agents would normally do for at minimum my wife if not for booth of us. Do not recommend, just book an Uber.