ゴゾクワッドバイク日帰りツアー-オールインクルシブ+ブルーラグーン

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the quad tour, appreciated the guide, and found the sunset stop beautiful. Regarding the boat, we would like to clarify that the vessel was operating below its certified passenger capacity, so although it may have felt crowded, there were fewer guests onboard than the boat is officially permitted to carry. The Comino sunset experience also begins with a two-hour cruise around Comino, which includes a swimming stop at the Blue Lagoon. The boat was moored approximately 50 metres from the shore, but it was still within the Blue Lagoon itself, allowing guests to swim in the lagoon. We are sorry if the swimming arrangements did not meet your expectations, particularly regarding the time you were able to spend in the water. We always aim to follow the advertised itinerary while also taking local conditions and operational requirements into consideration. Regarding the dinner, we understand that traditional Maltese cuisine may not be to everyone’s taste. The meal is intentionally designed to give guests the opportunity to experience local food and eat as a local would. The restaurant table also provides a full explanation, in multiple languages, of the dishes being served. Just as visitors to Malta are encouraged to try traditional favourites such as pastizzi, we believe that experiencing local cuisine is an important part of experiencing the island itself. We appreciate your comments about the quad tour and will also take your expectations regarding the route into consideration. Most importantly, we are glad that there were parts of the day that you genuinely enjoyed, particularly the quad experience and the beautiful sunset. Thank you again for your feedback, as it helps us explain the experience more clearly to future guests and continue improving our service

Thank you for sharing your feedback. We’re sorry to hear that the day did not meet your expectations, although we would like to clarify a few points. Your accommodation was in the south of Malta, and crossing the island to the departure point takes around 90 minutes. The boat crossing to Gozo takes a further 30 minutes, which accounts for the approximately two hours you mention. Unfortunately, we have no control or influence over the location guests choose to stay. What we can control is our service, and we did pick you up and return you on time as scheduled. Regarding lunch, what you describe as “dry pasta” is actually traditional baked pasta. There is an explanation on the table explaining that the first layer is intentionally crispy and hard, as part of the traditional preparation. We fully appreciate that local dishes will not be to everyone’s taste, but we do believe that guests should have the opportunity to experience and taste local food rather than serving only universally familiar dishes. As for the quad bikes, this is a self-drive tour. Our leader provided the necessary safety and operational briefing before the activity, after which guests are responsible for operating their own vehicles. We appreciate that riding in Gozo’s terrain and summer heat can be physically demanding, but unfortunately the weather is something we cannot control. We are also surprised by the comments regarding the guides. The leaders on your tour consistently receive 5-star reviews, including from other participants who were on the same group as you. While we accept that individual experiences can differ, we do not believe that the description of the guides as disengaged fairly reflects the feedback we regularly receive about them. We’re pleased that the boat trip was a highlight and that you enjoyed the captain’s relaxed approach, the caves and the opportunity to swim. We’re sorry the rest of the experience did not leave you with the same impression, but we hope this provides some useful context regarding the elements of the tour that were within—and outside—our control