Simone was outstanding. Communicated his time-line and location as we processed through customs and baggage pickup. Very professional and friendly.
事業者からの返答
Thank you very much for your kind words and for taking the time to share your experience with us. We truly appreciate your feedback and your trust.
We hope to have the pleasure of assisting you again very soon
J
Joseph_B
August 29, 2026
driver Robby was great!
Robby was a wonderful driver. Picked us up on time with name sign in hand. Helps with luggage to car. Made sure we were comfortable in van. Not too crazy of driving.
事業者からの返答
We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you again very soon
P
Patrick_B
August 29, 2026
Terrible Service
Due to circumstances beyond our control it took us just over an hour from the time the plane landed and we were able to get through customs and get our luggage. The driver left without even contacting us. Neither the vendor or Viator would issue us a refund.
事業者からの返答
We are truly sorry to hear about this experience and sincerely apologize for the inconvenience caused.
Please provide us with your booking number, so our team can investigate the details and assist you as soon as possible.
Once again, please accept our sincere apologies, and thank you for bringing this matter to our attention.
C
Catherine_H
August 29, 2026
Unreliable
Driver left us after waiting less than the advertised hour. Tried to get assistance for over an hour. Ended up getting an Uber.
事業者からの返答
We’re really sorry to hear about what happened with your service and the experiencie received.
We’d like to look into this properly and check what happened with the pickup and the waiting time. Could you please send us your booking number? Once we have it, we’ll ask our team to review your case and assist you as soon as possible.
Our sincere apologies for the inconvenience, and thank you for bringing this to our attention.
A
Andrew_S
August 27, 2026
The driver was...
The driver was professional and courteous. She drove us to our desired destination. Oxana was a safe driver.
事業者からの返答
We really appreciate you taking the time to share your experience with us, and we hope to welcome you again on your next trip
S
sheila_c
August 22, 2026
I do not have a chance to get on the transportation. The flight was delayed to 11:55 arrival time in the morning. I call
I do not have a chance to get on the transportation. The flight was delayed to 11:55 arrival time in the morning. I called the driver and I explained to him when I reached the airport no one picked me up. They said I lost the money. I'm gonna call my bank that's is wrong,otherwise I could just pick up a taxi or a shuttle to my hotel and I would never recommend anybody to Viator and also the first driver that was supposed to pick me up is very rude unprofessional.
事業者からの返答
Thank you for sharing your concern with us. We take your feedback very seriously and are working hard to resolve the issue as soon as possible. Please include your reservation number in this section. Our team will be happy to assist you.
K
Karen_J
August 2, 2026
They kept track of our...
They kept track of our flight, which was delayed by an hour. The driver was in contact with me when we landed and met us and carried our bags to the car and was very professional and nice and friendly. I highly recommend using Viator.
事業者からの返答
Thank you for taking the time to share your wonderful feedback!
We truly appreciate your recommendation and hope to welcome you again on your next journey!
B
Brandy_F
July 13, 2026
Great service
The driver was prompt and friendly. We got to our destination on time with no hiccups. We will definitely use them again.
事業者からの返答
hank you for your wonderful review!
We're delighted to hear that your driver was punctual and friendly, and that your journey was smooth and hassle-free.
We truly appreciate your kind words and look forward to welcoming you again on your next trip!
M
Michelle_S
June 18, 2026
Our driver was great!...
Our driver was great! When we didn't see each other at first, he stayed in communication with me so that I wasn't worried we weren't going to get picked up. Great job!
事業者からの返答
Thank you so much for your kind words!
We're delighted to hear that your driver provided a great experience and stayed in touch to ensure a smooth pickup. We understand how important clear communication is and we're glad your driver was able to make you feel comfortable and reassured.
We truly appreciate you taking the time to share your feedback and hope to welcome you again on your next trip!
K
Kathi_f
June 16, 2026
Left us at Rome airport
Terrible. They say they arrived when the plane landed and gave us exactly 60 minutes then left. They are based in Rome and should know. Large planes take time to unload. You have to get on a shuttle to the main immigration, lines for visitors was insane with many planes flying in at once. New immigration details and then pick up bags. We were about 10 minutes over time and they left. I called and texted. They knew we were in the airport. I got some from company and they told us to call Viator to reschedule another pickup. We called UBER. 5 minutes and 20% cheaper. We will use Viator but not for airport pickup.
事業者からの返答
We are very sorry for this situation regarding your service. Please note that our waiting time is 60 minutes for Airport pick ups, and in case no special pick up time (buffer time) is requested, the driver will track the flight and wait the 60 minutes guaranteed since then. We are not able to guarantee extra waiting time as it will depends in the driver's availibity.
We regret the lack of service but the 10 min delayed informed was not inside the waiting time guaranteed and a driver was assigned as per your booking's information.
For an extensive investigation, please provide us with your booking ID.
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