Driver gave very little time for us to get from the plane to the curb
From the time we deplaned our international flight from Doha our driver pressured us to hurry because he had limited time to wait. We went as fast as we could but there is nothing we could do about long distance from the gate to immigration, the long immigration line, as well as the time it took to get our luggage. He kept telling us we were over the time allotted for pickup but we stressed to him we were not responsible for how long it took to get from the plane to arrivals. You would think an airport transfer company would be experienced enough to get the timing of this right but this was not the case. Not recommended.
事業者からの返答
Dear Guest,
Thank you for reaching us and we are sorry to hear you have an uncomfortable experience. Should you need further assistance, please contact us by email “qa@elifelimo.com” and provide the relevant order information.so that we can investigate
Best Regards
G
Gilman_W
September 29, 2025 · via Viator
Airport Transfer to Palm Jumeirah
Adil was friendly and pleasant. Kept in contact with us prior to departure and upon arrival so we always knew where we were. Gave good advice to us about places to see and shop in Dubai. Great experience 👍
事業者からの返答
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
C
Conor_A
December 5, 2024 · via Viator
I had booked a luxury...
I had booked a luxury sedan. Was told it would be a Lincoln or comparable. What I got was a KIA mini van. Nothing luxury about it. It had dings that in the body. Not leather interior and used water bottles. Couldn’t even print a page with my name but a free had sharpy. I could have gotten an Uber XL for 30.00. Terrible waste of my money.
事業者からの返答
We are extremely sorry to hear about your dreadful experience and sincerely apologize for falling so far short of your expectations. You booked a luxury sedan expecting a Lincoln or similar, and getting a Kia minivan instead is completely unacceptable. The dings on the body, non-leather interior, and leftover water bottles are details that should've never slipped through our quality checks. And the printer not working properly, having only a Sharpie on hand – that's just not up to par. We understand you could've opted for an Uber XL for a fraction of the cost, and it must feel like a terrible waste of your money. We'll be looking into this pronto, making sure to address all these issues with our team so this doesn't happen again. We'd like to make it right for you – please reach out to us directly so we can figure out a way to refund or compensate you appropriately. Your satisfaction matters to us, and we're determined to turn this around.
M
Michael_P
October 2, 2024 · via Viator
No one showed up.
No one showed up. We had to take an Uber. The plane was 10 minutes later and we also waited 30 minutes. So I would like a refund. Thank you Michael Paul
事業者からの返答
Dear Michael Paul,
We are extremely sorry to hear about your experience. This is certainly not the level of service we aim to provide. We apologize for the inconvenience caused. We will immediately look into this matter and investigate why no one showed up as scheduled.
Regarding your request for a refund, we will process it as soon as possible. Our team will ensure that you receive the refund in a timely manner.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention. We will take steps to improve our services to prevent such incidents from happening in the future.
Best regards,
P
Patrick_L
March 3, 2024 · via Viator
Reliable DBX transportation
Punctual, courteous and respectful. Picked up promptly at airport and taken safely to destination. Driver ensured our luggage was secured and gave us a brief introduction to th country and the we are taking.
事業者からの返答
Dear Guest,
Thank you for nice feedback on our driver.
We hope have another chance to offer you our service soon.
Best Regards
E
Edward_R
February 24, 2024 · via Viator
No driver
The flight was delayed. I called to notify Viator of the change of time. Then the plane was delayed in getting to the gate. After clearing immigration and customs, we exited and looked for our name. No driver. Wasted money. Unlikely they will refund my money.
事業者からの返答
Dear guest,
I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please kindly contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.
A
ANAND_G
February 2, 2024 · via Viator
was hard to locate tour...
was hard to locate tour rep, but once found the rep everything went smoothly. should not insist say more.
事業者からの返答
Dear guest,
I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please kindly contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.
A
Anitra_W
January 2, 2024 · via Viator
Less than desired
Less than desired. Waited close to 20 minutes for driver to arrive at pickup. When we arrived at the hotel the driver waited around for a tip. Not sure why one (1) would expect a tip for substandard service. Lastly, the photo of car used is for marketing only we were sent a minivan. Nothing wrong w minivan but not what’s advertised.
事業者からの返答
Dear guest,
I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please kindly contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.
P
Priscilla_B
December 28, 2023 · via Viator
Great service
Great service . On time. Professional . Will use them again . Great service . On time . Will use them again
事業者からの返答
Dear Guest,
We appreciate your feedback.
Our team is thrilled to hear about your positive experience with our service.
Thank you for choosing our service.
T
Tanya_J
December 25, 2023 · via Viator
Friendly service with a smile 😃
The friendly and professional service in a very clean and nice-smelling car! The driver gave us an overview of the city and drove us safely to our hotel!! Very much recommend him to anyone arriving here in Dubai!!
事業者からの返答
Dear Guest,
Thank you so much for your valuable feedback.
Customer experience is always our top priority and we are happy to maintain your satisfactory.
Have a wonderful day.
