Do not use this tour company. We booked well in advance but did not receive our tickets prior to our allocated tour time so could not enter. Despite multiple and continual attempts to contact the company ahead of time to get the tickets sent, they did not respond. They eventually responded after we had missed the tour, advising that there was an issue with ticket availability. This would not have been the case had they purchased our tickets when we first paid for them to act on our behalf. Although they subsequently advised that we would get a refund, this is of little consolation due to us also having to pay for a driver to get us to the location.
This was also a tour that my wife and I were very keen to do but unfortunately we couldn’t even purchase other tickets when we arrived for what should have been our allocated time, due to it being sold out.
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B1944ZDpeters
September 22, 2026 · via Tripadvisor
Mixed
Well of initiation was a bit of a disappointment from.a.masonic point of view. But park and.palace.was lovely and well worth it
事業者からの返答
Thank you for taking the time to share your feedback! We are delighted to hear that you enjoyed exploring the lovely park and palace grounds and found the overall visit well worth your time.
We appreciate your perspective regarding the Initiation Well as well—Quinta da Regaleira holds such a deep, rich history of esoteric symbolism, and insights from unique points of view like yours are always great for fellow travelers to read.
Thank you for choosing our tickets for your visit to Sintra, and we hope to welcome you on another enjoyable travel experience in the future!
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cubalitro2000
September 20, 2026 · via Tripadvisor
Great
Very beautiful, you can spend the whole morning there if you see it calmly. It is worth it, one of the best things we saw in Portugal and it is worth paying to see it.
事業者からの返答
¡Muchas gracias por tu excelente reseña de 5 estrellas!
Nos alegra enormemente saber que disfrutaste de la visita a la Quinta da Regaleira y que fue uno de los puntos más destacados de tu viaje por Portugal. Es un lugar mágico y lleno de rincones únicos, por lo que dedicarle toda la mañana para recorrer los jardines y pozos con tranquilidad es, sin duda, la mejor manera de vivir la experiencia.
Agradecemos mucho tus recomendaciones y comentarios, y esperamos poder acompañarte de nuevo en tu próxima aventura cultural.
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craigmF9007QD
September 17, 2026 · via Tripadvisor
Beautiful gardens and not much else.
It was okay. Palace grounds were beautiful but I think I’d have preferred the Moorish castle.
事業者からの返答
Thank you for taking the time to share your feedback! We are glad to hear that you enjoyed the beautiful palace grounds during your visit to Quinta da Regaleira.
We appreciate your honest perspective regarding the Moorish Castle—Sintra has so many distinct historical sites, and each offers a very unique atmosphere depending on what you prefer to explore. Your review is very helpful for future travelers deciding between the different landmarks in the area.
Thank you for choosing our tickets for your time in Sintra, and we hope to welcome you on another travel experience in the future!
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Safari14611251812
September 17, 2026 · via Tripadvisor
Incredibly bad welcome
Welcome:
Sadly this didn't work great. We booked the ticket with TripAdvisor beforehand (photo). On arrival after waiting in the queue, the security told us, that the ticket shown from TripAdvisor is not valid and we should have another ticket in our mail. We got pushed of to the side, now forced to lock for "another ticket" in our mail? Since I couldn't find anything, we went to the ticket shop at site, asking for help. The lady repeatedly said, they do not work with TripAdvisor so we can't use any ticket from the platform. I turned to the huge sticker on the wall, which showed TripAdvisors rating. "So, what about that?". She started fumbling and asked for someone else to help. Another lady looked through my mails on my phone for a minute or so. Without a word or eye contact she swung the phone back at me, with an open QR code. Thank you very much, I guess. As it always is, you get 10 mails with receipts and reminders. Good luck finding something in there.
Ok then, back to the security, they scanned the code and Voilà, we're in.
I BET the other ticket would have worked as well, if they didn't refuse to scan it.
Why work with TripAdvisor and then telling your customers you don't work with TripAdvisor??
The experience itself was worth it though.
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Apurva_P
September 12, 2026 · via Viator
I need to speak to a...
I need to speak to a manager. Not just someone who is chatting with me from overseas. I got a confirmation and it was changed after an hour. I got to the gate and found out thatu reservation was changed. I overseas and not have internet constantly. My family and I missed the entire excision plus we spend hundreds of dollars to get from Lagos to Sintra on time. Very disappointing. When I asked for details. It was completely MIA response. .
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gabybQ7556KR
September 9, 2026 · via Tripadvisor
Paid but no access pass received
Received an email without tickets and the access barcode of the voucher didn't work, we were not admitted, no outing and money gone, contacted Viator but the phone number was out of service. Unfortunately, away from Sintra again, not a pleasant experience with purchasing the tickets through you, we feel slightly ripped off, and given the tight travel schedule, rebooking was not possible. If I don't get a response, this will naturally be the last time I book tickets through you, and after my vacation I will surely still take the time to write a 'nice' review.
事業者からの返答
Beste klant,
Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons ontzettend te horen dat uw bezoek aan Quinta da Regaleira niet is doorgegaan door problemen met de tickets en de bereikbaarheid van onze klantenservice. Dit is absoluut niet de service die u van ons mag verwachten, en wij begrijpen heel goed hoe teleurstellend dit is binnen uw strakke reisschema. Wij nemen uw melding erg serieus en willen dit heel graag netjes met u uitzoeken en oplossen. Zou u alstublieft via ons online contactcentrum contact met ons willen opnemen met uw boekingsnummer, zodat ons team u direct verder kan helpen?
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B7688QSbarryd
September 8, 2026 · via Tripadvisor
Tickets confirmed then canceled at the last minute.
The official site was sold out for the time slot I wanted, so I tried TripAdvisor, which cost 2x as much for the same thing. They said the time slot was available, and confirmed it after I purchased. After driving, paying for parking, hiking up steep hills and stairs I tried to redeem my ticket (the one I downloaded, not just the booking confirmation). They said it wasn’t a real ticket (even though it said it was), it was third party. When we tried to click through on the email, the link didn’t work anymore. Then, while looking again at my email, an email came through that said my ticket had been canceled 15 minutes earlier while we were hiking up! The staff said that resellers will sell tickets they don’t have and just hope to get them before you arrive. If it’s sold out on the official site, it’s likely they don’t have them either.
Super frustrating! Don’t tell me the tickets are confirmed when they aren’t!
事業者からの返答
Thank you for bringing this situation to our attention, and we are truly sorry to hear about your experience in Sintra. We completely understand how frustrating it must have been to make the trip, hike up to Quinta da Regaleira, and face cancellation issues right at the venue. While third-party reservation systems occasionally experience live availability updates that cause unexpected cancellations, receiving a cancellation notice after your booking was marked as confirmed is unacceptable. We take your feedback seriously and are looking into how this inventory mismatch occurred to prevent it from happening to other travelers. Please reach out to our customer support team directly with your order number so we can ensure this is properly addressed for you.
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Hermanie_B
September 5, 2026 · via Viator
Disappointment
Only site to sell us an excursion at the desired time. But 1 hour later cancellation, and they offered us times that did not suit us. And finally it was too late to book the other times as well. We left without seeing the excursion.
事業者からの返答
Merci d'avoir pris le temps de nous faire part de votre expérience, et nous sommes sincèrement désolés pour cette déception lors de votre voyage à Sintra. Nous comprenons parfaitement votre frustration d'avoir vu votre réservation pour la Quinta da Regaleira annulée peu après l'achat, vous empêchant ainsi de réaliser cette visite. Bien que nous proposions un système de réservation en direct, il arrive parfois que des variations de disponibilité en temps réel entraînent des ajustements d'horaires. Nous regrettons vivement que les alternatives proposées n'aient pas convenu à votre emploi du temps et que vous n'ayez pas pu effectuer la visite. Sachez que vos remarques ont bien été transmises à notre équipe afin d'améliorer la fiabilité de nos créneaux horaires.
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Voyager828460
August 29, 2026 · via Tripadvisor
love dit
When tickets were sold out everywhere else, including GetYourGuide and the official site, I tried booking here and luckily got a ticket. I had a wonderful experience! It was a last-minute booking and a little more expensive, around ₹1,000+ extra, but the experience was absolutely worth it.
事業者からの返答
Thank you so much for sharing your feedback with us! We are delighted to hear that you were able to secure your last-minute entry tickets for Quinta da Regaleira when availability was sold out elsewhere. Providing access to popular attractions even on short notice is something we strive for, and we are thrilled that your experience exploring the estate was worth every bit of the effort. We truly appreciate your trust in our service and hope to help you discover more incredible destinations on your future travels!
Sintraの類似ツアーを比較
最安値: シントラ・キンタ・DA・レガレイラ入場券 — $29
最高評価: Private Tour Sintra from Lisbon Palaces of Pena and Regaleira — 5.0 (749 件のレビュー)