We had booked a transfer from Sydney Airport to the hotel.
The description of where we were to be picked up was not good; nevertheless, we found the point at the airport. Driver was not visible, and no identification was possible. The provided phone number did not work. Took a taxi and paid. In the meantime, a message came asking where we are.
A refund of the taxi costs or the previously booked transfer has been denied.
Crazy
事業者からの返答
I’m sorry to hear about your experience and the frustration this caused after arriving in Sydney. I understand how disappointing it would have been to have difficulty locating your driver and then need to arrange your own taxi.
If you’d like us to review the matter again, please email your booking ID to customerservice@cxn.com.au. We’d be happy to look into the circumstances surrounding your pickup and explain the outcome.
Kind regards,
Joanna – Customer Service
N
nzkate53
February 16, 2026
International Transfer KIngsford Smith Airport, Sydney
The International Transfer was badly labelled, the sign was above two lines and it was not clear initially which line to take, then there was a single line in a very dark area for lots of passengers. No departure board to check if you were going to make your gate, Chaos on a grand scale, Sydney should be embarrassed.
Two female toilet areas, inadequate for the number of people, a waiting line, dirty and no cleaners in sight, bad signage for the gates, I had arrows in both directions for my gate. Not enough seating was provided for a full Boeing 380, lots of people left standing and complaining, No personnel employed to help travellers, perhaps a visit to Dubai or Singapore would be helpful to see how an airport in managed,
事業者からの返答
Thank you for sharing your experience. We understand how challenging and stressful airport congestion, signage, and facilities can be, particularly during busy international departures. While these matters are managed by the airport, we appreciate you taking the time to provide such detailed feedback, as it highlights the impact these conditions can have on travellers.
We hope the remainder of your journey went smoothly, and thank you again for sharing your observations.
Kind Regards,
Joanna-Customer Service
J
Jeannie_A
January 22, 2026
No show shuttle. Don’t Bother.
The shuttle never showed up. I messaged the company and received no response. Viator contacted me to see if I was picked up. I said no and never heard from them again. Ended up with Uber and lost $26. Not to be trusted.
事業者からの返答
We’re really sorry to hear about your experience and understand how frustrating this would have been. This is not the service we aim to provide, and we apologise for the inconvenience caused.
If you’d like us to look into this further, please feel free to email us at customerservice@cxn.com.au with your booking details so we can review the matter.
Kind regards,
Joanna – Customer Service
J
Janis_S
January 7, 2026
Confusing Pickup Spot
Pickup spot was confusing. Should say exit airport and walk to the shared pickup spot marked shuttle 12. There is a person with your name on sheet that helps direct. The Van shown in the picture is NOT the van picking you up. So the picture displayed is confusing. Noone at airport could help me.
I missed 1st ride due to this situation. Not sure about Viator this time.
事業者からの返答
Thank you for sharing your feedback, and we’re sorry to hear the pickup location was confusing and caused you to miss the first shuttle. We understand how frustrating that would have been, especially when signage and images don’t match what you see on the day.
Your comments about clearer wording and the vehicle photo have been noted and will be shared with our team to help improve pickup instructions for future travellers.
If you’d like us to look into this further, please feel free to email us at customerservice@cxn.com.au with your booking details.
Warm regards,
Joanna – Customer Service
T
Tiffany_B
December 19, 2025
Do Not Use
Do not book with this company. They did not arrive for our schedule reservation. They then stated the travel agent we booked through indicating they would not fulfill the reservation but they had not.
30 hours of travel to start the trip without a ride to our hotel is absolutely heartbreaking.
事業者からの返答
Hi Tiffany,
We’re very sorry to hear about this experience and understand how upsetting this would be after such a long journey.
Please contact our Customer Service team at customerservice@cxn.com.au with your booking ID and details so we can investigate this further. We sincerely apologise for the inconvenience caused.
Kind regards,
Joanna- Customer Service
P
Paul_M
November 13, 2025
Hopeless service
Nowhere near the terminal for pick up. Took a long time to find the place then nobody was there. Very stressed after a 23 hour fligh
事業者からの返答
We’re very sorry to hear about the stress you experienced after such a long flight. This is definitely not the smooth and hassle-free service we aim to provide.
We completely understand how frustrating it must have been to struggle with finding your pickup and then not having anyone there. We’d like the chance to look into this and make sure it doesn’t happen again. Please reach out to us directly at customerservice@cxn.com.au so we can assist you further.
Thanks for bringing this to our attention — your feedback really helps us improve.
Warm regards,
Joanna – Customer Service
M
MarkTwain59
July 25, 2025
Trolley rental charges: So uncivilised!
As passengers arriving into SYD T1 on a QANTAS B737, we waited a surprisingly long time for our baggage to appear on the carousel, but trolleys were available FoC.
A few days later, as passengers departing from SYD T1 (with several items packed in cardboard cartons), we were shocked to learn that use of trolleys is NOT free! How terribly uncivilised! Getting from the taxi drop-off to bag-drop with more than just a wheelie-bag per able-bodied traveller is stressful enough. Having to figure out how to pay the miserable $5-, that should have been included in the taxes already paid during ticket purchase, is cruel and just plain dumb.
事業者からの返答
Hi Mark,
We understand how frustrating inconsistencies like this can be, especially after a long journey or while navigating a busy terminal. While we aren’t directly responsible for airport trolley fees or availability, we agree that clearer communication and more streamlined processes would definitely help ease the stress of travel. Your feedback highlights an important point that many travellers face, and we appreciate you taking the time to voice it. Wishing you smoother journeys ahead.
D
dnaltur
May 17, 2025
Ripped off at Kingsford Smith Airport taxi rank
We walked out ot the termial to get a taxi. We chose one after asking prices. We couldnt get a clear answer from any of them.we chose to take us into central sydney. After the long way round and $102 and querying the driver. All we could was 'No that was it'. Stay away from taxis and limosium cabs.
事業者からの返答
Good day,
Thank you for taking the time to leave feedback. We’re sorry to hear about your frustrating experience with transport at Sydney Airport.
However, we believe there may have been a mix-up. Your review mentions taxis and limousines, but Con-X-ion specialises in pre-booked shared and private airport shuttle transfers. In Sydney, we operate through our trusted code-share partner, Sydney Super Shuttle — and neither company provides taxi or limousine services from the rank.
We’re concerned that this experience may have been mistakenly attributed to us.
If you did travel with Con-X-ion or Sydney Super Shuttle and had an issue, we’d love the opportunity to make things right. Please feel free to reach out to us directly at customerservice@cxn.com.au. If not, we hope you could find the time to remove this wrongly attributed review.
Thank you and take care,
Maddie
Customer Experience Manager
C
ColinBAus
August 3, 2024
A good transfer option
Simply - it was easy to book, arrived on time, the vehicle was clean, comfortable and had seatbelts, and we felt safe. Our trip was from Noosa to the airport.
事業者からの返答
Thanks for your review. One of the value we have is "Extra Mile". We go the extra mile for our customers and provide an exceptional experience that will be appreciated and remembered for all the right reasons. Looking forward to having you in our transfer again
K
king_bandar
July 8, 2024
Great Transfers
Absolutely on time - great and continous communication!!! Shyane was very jovial and made the ride fun!! Helped us with our bags
事業者からの返答
Thanks for your review. One of the value we have is "Extra Mile". We go the extra mile for our customers and provide an exceptional experience that will be appreciated and remembered for all the right reasons. Looking forward to having you in our transfer again
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