Exceptional service from Hughes Chauffeur throughout my recent business trip to Sydney. Every pickup was punctual, the vehicles were immaculate, and each driver was professional, courteous, and highly knowledgeable. The reliability and attention to detail made business travel completely seamless and stress-free. A first-class experience that reflects true professionalism.
事業者からの返答
Hi DanaAndel1,
Thank you so much for your fantastic five-star review!
We’re delighted to hear we could provide a seamless and stress-free experience throughout your business trip. It’s wonderful to know our punctual service, professional chauffeurs, and immaculate vehicles made such a positive impression.
Your kind words mean a great deal to our team, and we truly appreciate your support. We look forward to welcoming you on board again soon.
Kind regards,
Hughes
W
William_B
July 16, 2026
Great driver and highly efficient
Right on time- great driver - good way to arrive when you're just tired and want to get to the hotel.
事業者からの返答
Hi William_B,
Thank you so much for your five-star review!
We’re delighted to hear your driver was punctual and provided a great experience. After a long journey, there’s nothing better than a smooth and efficient transfer to your hotel, so we’re pleased we could help make your arrival that little bit easier.
We truly appreciate your feedback and look forward to welcoming you on board again soon.
Kind regards,
Hughes
M
mccollings
May 26, 2026
Drivers often late, app is clunky
3 out of 5 pick ups from the airport the driver wasn’t at arrivals area when I arrived - I had to message the driver. One time the driver was so far away I cancelled and jumped in a cab.
Driver is unable to issue a receipt and you have to call accounts to get that - after using them 4 or 5 times is has become way to complicated and time consuming.
App is clunky and not that easy to use.
事業者からの返答
Hi mccollings,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience has not consistently met your expectations.
We're continually reviewing both our systems and customer experience, and feedback such as yours helps us identify areas where improvements are needed.
We would welcome the opportunity to investigate the airport pickup issues you experienced and review your bookings in more detail. If you're willing, please contact our Customer Care team with your booking references at feedback@hughes.com.au so we can look into this further.
Thank you again for your feedback and for choosing to travel with us on multiple occasions. We hope to have the opportunity to provide you with a smoother experience in the future.
Kind regards,
Hughes
C
CoasterJoe
May 23, 2026
Driver was friendly and...
Driver was friendly and efficient. They were wait exactly where and when schedule and provided assistance with our luggage. A great hassle free transfer to our hotel after long flights.
事業者からの返答
Hi CoasterJoe,
Thank you so much for your five-star review!
We’re delighted to hear your driver was friendly, efficient, and ready to assist on arrival. It’s great to know your transfer to the hotel was smooth and hassle-free after a long flight.
We truly appreciate your feedback and look forward to welcoming you on board again soon.
Kind regards,
Hughes
S
Sightsee17660589713
April 5, 2026
Excellent service
Bob, our driver, reached out to us shortly after we landed. Once we were through customs, he had a clearly marked sign with our name and were able to see him. He assisted us with our luggage and directed us to our spacious and clean Mercedes minivan. We were 2 adults with 4 large pieces of luggage and 3 carryon bags. The drive was seamless from Sydney airport to the Sydney Harbour Marriott at Circular Quay. We would definitely recommend the driver and company and use them again.
1人が参考になったと回答
事業者からの返答
Hi Sightsee17660589713,
Thank you so much for your five-star review!
We’re delighted to hear Bob provided such a smooth and welcoming experience, from reaching out on arrival to assisting with your luggage and ensuring a comfortable journey. It’s great to know everything ran seamlessly, we’ll be sure to pass on your kind words to him.
We truly appreciate your recommendation and look forward to welcoming you on board again soon.
Kind regards,
Hughes
B
BrianSchoenfeld
April 1, 2026
Experience was Relaxed and exactly as promised and needed!
Driver was waiting at our exit point from the Customs Hall. Ready to go! The transition was seamless and everything went off without a problem!
1人が参考になったと回答
事業者からの返答
Hi BrianSchoenfeld,
Thank you so much for your wonderful review!
We’re delighted to hear your driver was ready and waiting, and that your transfer was seamless from start to finish. It’s great to know everything went exactly as planned and provided a relaxed experience.
We look forward to welcoming you on board again soon.
Kind regards,
Hughes
M
Marita_p
March 20, 2026
Great service and staff
Communication was great. Got in from our flight and message him to let us know that we were getting our luggage and asked where we were meeting and he was already there waiting for us
事業者からの返答
Hi Marita_p,
Thank you so much for your wonderful review!
We’re delighted to hear the communication was clear and that your driver was there ready and waiting for you on arrival. It’s great to know your transfer experience was smooth from start to finish.
Your kind words mean a lot, and we look forward to welcoming you on board again soon.
Kind regards,
Hughes
Y
Y883YDbenb
March 16, 2026
Prompt, professional and friendly!
Hughes are always friendly, prompt & proffesional, both in the customer service team and all their drivers and the fleet is always immaculate
1人が参考になったと回答
事業者からの返答
Hi Y883YDbenb,
Thank you so much for your wonderful review!
We’re delighted to hear you continue to enjoy prompt, professional, and friendly service from our team and drivers. It’s also great to know our fleet and service consistently meet your expectations.
Your kind words mean a lot, and we look forward to welcoming you back on board with us soon!
Kind regards,
Hughes
S
Scott_B
March 14, 2026
Hughes airport Service 5 stars. Viator 1 star
I booked several months ago. I gave my airline and flight number, hotel name and address upon booking. Printed off my receipt. Arrived at airport and no pickup service to meet us. I called Hughes who stated Viator did NOT give them hotel or our flight number...which I gave during booking. The last time they contacted Viator was in Dec 2025. If Viator contacted us, it was not by phone. Maybe, email which went to spam. We have used Viator many times and by them taking our $ and not calling or texting and leaving us stranded at Sydney Airport is inexcusable. I gave 5 stars to the Hughes service and a 1 to Viator.
事業者からの返答
Hi Scott_B,
Thank you so much for your five-star review!
We’re really glad we could step in and provide a positive experience despite the issues with your booking. It’s wonderful to know our team delivered the service you expected.
Your kind words mean a lot, and we look forward to welcoming you back on board soon.
Kind regards,
Hughes
B
Blake_E
February 7, 2026
Pretty awesome
I was a little skeptical since it didn’t cost a crazy amount, but had a fantastic experience. The driver was waiting for us with a sign after we left customs and took my wife and I to the hotel immediately. It was well worth it!
事業者からの返答
Hi Blake_E,
Thank you so much for taking the time to share your 5-star review.
We’re delighted to hear that we could exceed your expectations. Knowing your driver was waiting with a sign after customs and ensured you and your wife were taken straight to your hotel smoothly and comfortably is exactly what we aim for with every arrival.
Thank you again for choosing Hughes. We’re so pleased to hear that you had a fantastic experience, and we look forward to welcoming you on board again in the future.
Kind regards,
Hughes
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