We recently traveled with Jossec Safaris for our Masai Mara and Amboseli trip. While the landscapes were beautiful, there were several aspects of the experience that did not align with what was communicated to us.
After returning, I spoke with friends who had also visited the Masai Mara, and I realized there was a significant difference in their safari experience compared to ours. They departed for game drives very early in the morning (around 4:30–5:00 AM), which allowed them to witness incredible sightings by 6 AM, including lions and even hunting moments.
In our case, we went out around 10-11 AM, when most animals were resting. As a result, we only saw them in inactive, resting states, which was quite disappointing and did not provide the authentic safari experience we had hoped for.
Another major issue was that there was no working charging system in our 4×4 vehicle. We informed the team multiple times and were assured it would be fixed, but no action was taken. Considering the long travel days and the amount paid for the trip, this was very inconvenient. Our phone and camera batteries ran out for 4–5 hours, and we were unable to capture photos or videos during significant parts of the safari — which is disappointing during what is meant to be a once-in-a-lifetime experience. We also noticed that other jeeps had proper charging sockets available.
Additionally, Amboseli National Park was mentioned in our Day 5 morning itinerary, but we were not taken there despite requesting it several times. We had even paid extra for the hot air balloon experience mainly to see Mount Kilimanjaro, so missing this was particularly disappointing.
Overall, the experience did not match what was communicated in the itinerary. I am sharing this feedback in the hope that the company provides better clarity, better vehicle maintenance, and more accurate scheduling for future guests.
We would appreciate clarification regarding these concerns.
事業者からの返答
Thank you sincerely for sharing your feedback and for traveling with Jossec Safaris.
We completely understand how important these moments are on a safari. Kindly note that all national parks in Kenya, including Masai Mara National Reserve and Amboseli National Park, officially open at 6:00 AM, and entry is only permitted from that time. Wildlife sightings depend entirely on animal movement and natural conditions, which can vary from day to day.
Regarding the charging system, we sincerely regret the inconvenience experienced. Safari vehicles operate on rough terrain, and electrical sockets can sometimes become faulty. This is why we advise guests to fully charge their devices overnight at their hotels, where power supply is stable. We do understand how frustrating it can be when you’re unable to capture special moments, and we appreciate your feedback as we continue working to improve vehicle maintenance standards.
Amboseli was visited as planned; however, visibility of Mount Kilimanjaro depends on the weather. Unfortunately, cloud cover prevented clear views on that day, which is something beyond our control.
We genuinely regret that certain aspects of the trip did not meet your expectations. Your feedback is valuable to us, and we remain committed to improving communication, maintaining our vehicles to the highest possible standards, and ensuring clarity in scheduling for future guests.
Thank you once again for sharing your experience.
S
Stay44986263494
December 7, 2025 · via Tripadvisor
Perfect Five Day Trip
We had an amazing 5-day trip with Jossec Safari. Everything was smooth, well arranged and enjoyable. Great guide, great experience. We really loved the whole journey!
事業者からの返答
Thank you we are more than ready to welcome you to Kenya again and again
C
C5655OPadityak
September 30, 2025 · via Tripadvisor
Amazing Safari, Guide, Resorts, Food and Customer Support
Great experience!! No complains at all. Book this package without any worries. The manager - Claire was very supportive and gave us quick assistance on WhatsApp for 5-6 days continuously before we made the final booking after answering all our small queries and understanding our wants. The safari was great and the guide was legendary who made our fun 2x. All the resorts and the food provided was awesome and first class (we were vegetarians so they gave special attention to provide us veg food everywhere we went in the 5 days). Definitely recommend this to anyone who wants to do the same safari.
事業者からの返答
Haha thank you so much for this amazing review!
Claire will be smiling reading this! We’re so happy you enjoyed the safari, the food, the lodges, and of course your “legendary” guide 😄. Making sure everyone is comfortable — especially with special meal preferences — is very important to us.
Thank you for trusting Jossec Safaris with your adventure, and we hope to see you back in Kenya for round two someday! 🦁🚙
S
SayaliD2
August 10, 2025 · via Tripadvisor
Solo trip to Kenya with Jossec tours and safaris
I did a 6D5N trip to Masai Mara, Lake Nakuru, and Lake Naivasha with Jossec Tours & Safaris, and it was incredible! Joseph and Claire made me feel safe and at home in a new country, were always reachable, and kept everything perfectly organised. The itinerary was smooth and hassle-free, with amazing experiences every day. Highly recommend Jossec Tours & Safaris for anyone visiting Kenya!
T
tomokazut2025
August 4, 2025 · via Tripadvisor
Welcome to Animal kingdom
Thank you for the wonderful tour.
Seeing all the wildlife in the Kenyan savannah has been a childhood dream for me, so it's a memory that will last a lifetime.
The safari vehicle seemed newer and larger than other tour companies, so I'm glad I chose Jossec Safari and Tour.
Thank you very much.
事業者からの返答
Thank you so much for your kind words 😊
We’re truly happy to hear that your childhood dream of seeing the Kenyan savannah came true with us. It means a lot that you enjoyed the safari and the vehicle experience as well.
Thank you for choosing Jossec Safaris — we’re honored to have been part of such a special memory 🦁🇰🇪
D
dennod267
August 4, 2025 · via Tripadvisor
Unforgettable experience
I just returned from an unforgettable 5 days safari with jossec tours and i couldn't be happier with the experience.From the moment i was picked up in the hotel,everything was well organized and smooth.Claire personally welcomed me and gave a short briefing about the entire trip.I highly recommend Jossec Safaris.Claire and her team go an extra mile to make sure you have an experience you will never forget.
4
432maheshv
April 15, 2025 · via Tripadvisor
A dream safari brought to life by Jossec
We had an incredible experience with Jossec Safaris. Well organized & stress free. Hotel selections were outstanding
1人が参考になったと回答
事業者からの返答
Thank you for your review and kind words, we truly appreciate.
7
752langatr
April 4, 2024 · via Tripadvisor
real adventure on the rainy day.
This safari was quite an adventure,The second day it realy rained and spotting the animals was not that easy.Ben our guide managed to spot few animals except for the leopard.am glad we took jeep. thank you Claire.
