スリランカ5日間プライベートツアー（送迎付き）

Booked the tour through TripAdvisor which included all accommodations and breakfasts. (see PC and mobile screenshots, and note that is clearly indicated more than once) The tour began and we travelled to Kandy, seeing some sights along the way. The trouble started late in the evening of the first day when the driver asked me where was my hotel? I told him it was included with the package, and he should know where the hotel was. His english was in fact quite limited. He got his boss on the phone, and he stated that all of a sudden the hotel was not included. So not only do I have to find a hotel late at night in an unfamiliar area in a country I just arrived in, I would have to cover the additional cost myself, for that night and the next four days. Had I known that in advance, I would not have selected this transportation company, as there are many, many other hard working and delightful tour companies to hire. I pointed this out to him in a WhatsApp chat window, (see attached image) complete with the screenshot showing that both hotel and breakfast were included in the package, and despite the fact it was right in front of him, he continued to deny it was included, stonewalling me and offering nothing for the hotel, breakfast or any type of compensation. It was a fundamental misrepresentation of his driving package. Further, we actually spoke over the phone, and he told me, unbelievably, "that this is all my mistake!!!" So with no other choice, the driver dumped me off at a low grade super budget hotel that did not accept credit or debit cards, and accepted only cash. I did not have sufficient cash with me to cover the night, and for awhile as the hotel clerk discussed my situation with the owner I thought I was going to be asked to leave and left out on the street. Fortunately, they decided to trust me after promising I would go to an ATM first thing next morning. I began a customer service chat that evening with TripAdvisor to see what could be remedied. (see attached images) The TripAdvisor representative agreed that the package should have included accommodations and breakfasts, and that I should be owed compensation for the misrepresentation. But the TripAdvisor representative wanted me to communicate directly with the tour operator to settle up the remedy. Further communications with the operator resulted in nothing but more frustration and offence. In fact, a driver named Vinod contacted me the next day and proposed that I could instead do some touring around Kandy, but, wait for it, it would be considered an "additional hire" requiring an additional payment! After all the nonsense and gaslighting I had to put up with, they wanted to milk the cow even more!! On the second day of the five day excursion they closed the tour (listed as completed on TripAdvisor), and I was left stranded in Kandy. After the chat I had with TripAdvisor support where they promised to place them "on report" I do see that the description in the overview has been edited and the text stating that "accomodations and breakfasts" has been removed. To date there has been nothing offered as compensation. They had my money, I was merely and inconvenience, and they rolled right over me. I see that many of the other reviews for this operator were for short range transportation only. It makes it appear like they have a successful tour operation going. My experience was a horror story.

+1

Amazing driver that took us from Arugam bay to Ella, pick us again in Nanuoya and bring us to Kandy. Really nice, helpful and kind. Highly recommended !

Quick ride from Arugam Bay to Yalla. Good chairs and air conditioning

Driver very polite and courteous. We appreciated the transport between Negombo and Anuradapura. The van is comfortable and fairly new. We used these services only for transport and not as a guide.

Me and my 3 friends needed a ride from Ella to Kandy and then someone recommended Vinod to us. He drove us at night time, while nearly every other driver told us it was already too late. He even stopped with us to get some food and made sure we got into our hostel safely. He waited for us until we checked in. Vinod ended up being our driver for 2 whole days and he basically drove us all around Sri Lanka. It was amazing! He was always on time, he was a fast driver and made sure that we don’t spent any unnecessary time in the car while still showing us nice places on the road. He always made sure that we were okay in the car and stopped immediately if we needed anything. He even made sure the bathroom was clean when we needed a toilet. He was always friendly and did fair prices! I would always recommend him

Vinod was very nice and helpful and supported us in everything, would 100% recommend !

Vinod is the best and most thoughtful driver! He always knows where the next clean wash room and a small shop to buy drinks and snacks is. Thank you :)

Vinod -> Best driver!! Thank you :)

We took a 2 hour trip and our driver, Udaya, was very friendly, helpful and spoke great English. Fully recommend!

Great experience! I don’t have any critiques, friendly man and clear communication. Honest price.