First of all we received the wrong tickets/tour group then what we signed up for, secondly we showed the excursion agent our tickets and she let us all on the wrong tour. Once we got to Murano we realized we were not on the right tour-partly our fault, but we just followed our tickets which were wrong. We reached out to the main tour operator we booked it through and they had no answers and didn’t assist in any way-we made multiple calls and texts, and even they were confused about the situation. We ended up reaching out to our hotel to provide us transportation back to Venice at our expense. This whole ordeal was very concerning as no one seemed to have a record of how we could connect with our tour. Based on our experience we wouldn’t recommend this tour to anyone.











