シアトル空港プライベートホテル送迎（5名様まで）

We would like to preface our review with some background. We are seasoned travelers with over 50 years experience traveling all over the world. We have on numerous occasions reserved shuttle service for many reasons, airport to hotel, hotel to cruise ports, etc. We have never experienced the trouble we had with Premiere Shuttle Service in Seattle. We attempted to book on line three legs of a trip from airport to hotel, hotel to cruise port and cruise port back to airport on the final leg of our trip. We found the web site to be difficult to navigate, confusing and hard to fix errors that would constantly crop up. Out of frustration we cancelled our on line reservation (or at least thought we had). We gave them another try and called a live person who told us our cancellation did not show up and that we had indeed made a down payment with the credit card we used trying to book on line. That was very strange. We made the reservation with this agent and all seemed good but when we were emailed the itinerary there still were errors and questions. After a confusing and unproductive conversation we decided to cancel again, once and for good. We were then told that there would be a cancellation fee of 10 per cent although we were cancelling over six weeks prior to our trip. We argued this and were then told that the fee would be waived. When we got the cancellation email notification we found that the fee was indeed included. This did not amount to a lot of money but it was the principle of the thing with which we were concerned. So one would have to assume we were lied to. We have since booked with a competitor, no problem and with a lower charge for the exact same service, AND with a 48 hour free cancellation policy. Despite other more favorable reviews, we can only describe our very dissatisfied experience. We would never recommend Premiere Shuttle Service because of their flawed web site and their deceitful behavior.