5つ星ガイド付きピッティ宮殿プライベートツアー

On 5/17/25 Guide did not show up at designated meeting point. Used contact information through Viator portal to contact guide and received no response. Waited approximately 45 minutes. Then called customer support and spoke with someone named Joseph who said he also tried to contact guide and could not reach them. Joseph stated we would receive refund within 5 to 7 days. The following day received an email regarding contacting customer support person, Joseph and requesting evaluation of his performance. Received no other emails from Viator. Returned from Italy on 5/29. Contacted Viator regarding refund and spoke with customer service representative named Jane, who said there were no notes regarding my speaking to Joseph. She submitted a request for a refund from Tour operator and gave me a case number. I am hopeful for positive resolution to this situation. Otherwise I am out $291.

Ana was the best tour guide I have ever experienced in many years of taking tours. I was very lucky to have a private tour of the Pitti Palace with her. It was well worth the time and money. Ana knows a tremendous amount about the art and artists and was able to communicate this knowledge effectively. Her obvious love and enthusiasm for the subject really made this a uniquely rewarding tour.