AVOID SILVER SPARKS TOUR COMPANY IN NAIROBI AT ALL COSTS!
AVOID SILVER SPARKS TOUR COMPANY IN NAIROBI AT ALL COSTS!
Our highly anticipated 5-day private safari, costing over $4000++, with Silver Sparks was a complete disaster. After full payment, we were subjected to:
• Substandard vehicle.
• A seemingly new and potentially unpaid driver.
• Unpaid entry fees at tour sites (despite our full payment).
• The driver's concern about not being paid, jeopardizing our return.
• Last-minute cancellation of our return airport transfer via text, leaving us stranded at our hotel.
• Unacknowledged overpayments for dinners.
• Zero communication or proactive updates from Silver Sparks during our trip.
• Unauthorized itinerary changes.
Silver Sparks takes your money and fails to deliver on their promises. This unprofessional and unacceptable experience ruined our first visit to Kenya. We strongly advise you to seek other reliable tour operators.
Silver Sparks never acknowleged returning the monies we paid twice due to their negligance. Seems to be their standard way of operating.
A formal complaint has been filed with the Nairobi tourist board.
Great Safari with easy communication!!
The Safari was well organized and planned with experienced guides. I have been looking forward to the great Maasai Mara Migration experience in my wish list for many years. Due to the ongoing covide-19 pedamic this year , my family took the great advantage of the ongoing local tourism promotion and the great deals that tented camps are offering in Maasai Mara. Our tour was organised through Silver Spark Africa. I must say that it was an amazing experience for my family and myself as we had never been on a local trip before, at least not in August and during the peak Migration season. Wajee mara camp was a wonderful choice for accommodation. I would highly recommend Silver Spark safaris especially to both international and local tourists to visit our beautiful country and support Tour companies during these difficult moments. But largely my experience with Abongo was a pleasant one and I recommend them to others as well.
事業者からの返答
Hi Iisa,
Thanks so much for your kind feedback! We are extremely happy that our company and team did its best to ensure you had unforgettable 5 day safaris Lake Naivasha, Maasai Mara and Nakuru National safaris experience which was a private trip.
We are glad that you enjoyed your trip with Silver Spark Africa Safaris. It is amazing that you have wonderful things to say about the beauty, comfort and conveniences of accommodation.
We appreciate your recommendations and five-star safari service rating. Thank you!