Tour guide canceled due to not enough participants. Contacted me two days before scheduled tour. No time to rebook.
事業者からの返答
Too bad the customer doesn't tell the truth!
It was notified three days in advance with the hope of having more people in a very low season!
The customer can cancel them 24 hours in advance if they want!
The lie has short legs! and also the time....
F
Florika_K
September 24, 2023 · via Viator
I do not recommend
The minibus broke, we were left to wander around alone while the guide was trying to mend the bus. When I asked for a partial refund for the service that we did not receive, he told us he did not plan the bus to be broken, so we could only dream about the refund.
The worst experience of a day trip!
事業者からの返答
As already ascertained by TripAdvisor, the lady in question only knows how to lie!! It's true that we had a problem with the minibus we bought in May of this year NEW, but it's also true that Promptly they all got on Etna without problems and with the guide at their side! I only hear now that they were wandering alone! I understand the hassle of the Minibus lasting only three/four minutes! Maybe the lady wanted the Free Tour?... read the reviews before writing falsehoods.... Have a good evening...
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Wanderer21501212301
August 8, 2023 · via Tripadvisor
Do yourself a favor and go to Etna!
It was a wonderful experience that enriched our trip to Sicily. Marcello is a great storyteller who immediately managed to immerse us in the history of the landscapes we saw with his never banal words and stories. He is also very nice and super helpful as well as being a very interesting person. He is the real added value of the Tour.
The offer price is also Super! You won't find better at a lower (or even higher) price.
We left fully satisfied.
3人が参考になったと回答
事業者からの返答
Uaooo!
Che bello leggere la Vostra recensione sono felicissimo per Voi....
Grazie di vero cuore....... Marcello.
G
GoPlaces64256757806
August 8, 2023 · via Tripadvisor
Visit to Etna
Marcello was not only an excellent guide, but also an exceptional person.
He gave us detailed information, making us excited about what we were seeing.
I recommend him with my eyes closed, not only for his extreme competence but also for his availability.
2人が参考になったと回答
事業者からの返答
Grazie! Per Noi è stato un grande piacere avervi a bordo....
Un grande abbraccio Marcello...