The experience was very cool, we arrived at the volcano and the guide told us we had 10 minutes before the mist arrived and that's how it was, excellent knowledge of the weather, Lankester, an incredible experience for flower and plant lovers; the lunch was delicious and the view was unparalleled.
W
W_S
September 16, 2026
The tour is very nice and...
The tour is very nice and everything is pleasant, and Don Jairo is an excellent guide, very attentive and respectful
Thank you very much
J
Jonathan_M
September 4, 2026
Great day
Hayrd was are driver and guide and it was a great day were able to see the volcano without the clouds, the botanical gardens was very interesting and the lunch was great and at a beautiful location.
事業者からの返答
Thank you, Jonathan!
We’re delighted that you had a great day with Hayro and were lucky enough to see Irazú Volcano without the clouds. It’s wonderful to hear that you also enjoyed the botanical gardens, lunch, and its beautiful setting.
We hope to welcome you back to Costa Rica soon!
E
EdMotion
August 15, 2026
Sloppy guide
Not sure why so many reviews rate this tour highly. Our experience was a sloppy guide, arrived late (some excuse about coming from somewhere else), zero wet weather plan (it rained at the volcano and at the botanical gardens and he expected his guests to bring their own umbrellas or ponchos, in Asia the travel guide always has umbrellas in the bus), some useful explanations but generally unfriendly towards us or maybe he has his preferred customers. Kept hurrying everyone as if his time was more important than ours. We sat out the botanical orchid gardens because of the rain and he did zilch to try and make it work for us if it was important. But that was okay, as coming from Singapore, this one had nothing to see.
事業者からの返答
Thank you for sharing your feedback. We would, however, like to clarify several points regarding your review.
According to our itinerary and GPS records, our guide did not arrive late. In fact, he arrived approximately four minutes before the scheduled pickup time at your hotel. The pickup time had also been communicated to you in advance.
Our responsibility as a tour operator is to provide the transportation, itinerary, logistics, and visits included in the tour. While weather conditions can affect the experience, we cannot guarantee favorable weather conditions or prevent rain during the tour. Our service is the tour itself, not a guarantee of good weather.
Regarding umbrellas or rain equipment, tourism logistics in Costa Rica are different from those in Asia. Providing individual rain equipment for every passenger is not part of the service advertised and is not operationally feasible for us. Guests are therefore advised to bring appropriate rain protection when traveling during the rainy season.
Regarding Lankester Botanical Garden, this is a circuit-style visit, and our GPS records confirm that your group followed the planned route and spent the scheduled time at the destination. We have reviewed the timing and logistics of the tour, and our records show that the itinerary was delivered as advertised.
On the same departure, 10 additional guests participated in the tour, and we received positive feedback from several of them regarding the experience.
We respect that weather conditions may have affected your personal enjoyment of the day, but we believe it is important to distinguish between an experience affected by rain and a service that was not provided. In this case, the tour, transportation, itinerary, and scheduled visits were provided as advertised.
Best regards,
S
Susan_K
August 9, 2026
I walked in a crater!
I’m a solo traveler and I appreciated this tour company because they allowed me to book as a solo when there were several others that would only allow me to book as a couple. I also appreciated being picked up, even though I was the first stop in the early morning and the last stop at the end of a long day. Once we had collected all the guests, we made a rest stop to use baños and get something to eat before we made the drive up to the volcano. It rained along the way and the clouds were thick, but our guide told us that the clouds roll in and they roll out very quickly. He was right. There were clouds obscuring the first crater we visited and just as I was heading back to the van in disappointment, the clouds rolled out and there was a clear view of the Playa Hermosa crater. Then we drove down to where we could actually walk on the crater. The clouds rolled in and out of the main crater so you could see it clearly, but because of safety barriers you can’t see to the bottom (unless you are 25 ft tall). Other stops on this tour were the Basilica of Los Angeles in Cartago, the beautiful Lankester Botanical Garden, the ruins of Ujarrás, and a lovely viewpoint overlooking the Orosi Valley. We had a great lunch at La Casona del Cafetal with a wonderful view of the lake. Our guide Donald switches effortlessly between Spanish and English so it felt like he was talking to all of us at the same time instead of talking to one group and then another group. Marco was a safe and patient driver. It was billed as a 7-1/2 hour trip, but with the pickups and the traffic, it was a bit longer for me. Still, it was a good day and I would recommend this tour.
事業者からの返答
Thank you, Susan, for taking the time to share such a detailed review. We’re very happy to hear that you enjoyed the experience, especially the opportunity to visit Irazú Volcano as a solo traveler and explore the many highlights of Cartago and the Orosi Valley.
We’re glad the clouds eventually cleared and gave you those beautiful views of the craters. We’ll also be sure to share your kind words with Donald and Marco. Their knowledge, patience, and professionalism are an important part of the experience.
Thank you again for joining us and for recommending our tour. We hope to welcome you back to Costa Rica for another adventure in the future!
Best regards,
V
Vincent_B
July 28, 2026
Friendly guide+ small group
Guide was polite and friendly.
Hiwever he spohe mostly in Spanish.
Had to be asked to translate to English, repeatedly.
事業者からの返答
Dear Vincent,
Thank you for sharing your feedback. We are pleased to know that you found the guide polite and friendly and enjoyed the small-group experience.
Our tours may include both English- and Spanish-speaking guests, and the guide provides explanations in both languages. We appreciate your comment regarding the balance between the two languages, as it helps us reinforce the importance of keeping all participants equally informed throughout the tour.
Best regards,
V
vjek0slavbabi_v
June 18, 2026
Good place to visit, but the time felt a bit rushed.
I had the opportunity to visit several important places on the tour, especially the Irazú Volcano and the Orosi Valley. Breakfast was good and transportation was good. However, I did not have the opportunity to spend enough time in each location as many places were included in one day. The experience would have been more enjoyable if there had been more time at some of the stops.All in all, it was a good trip, but a little slow.
事業者からの返答
Dear Vjekoslav,
Thank you for sharing your feedback. We’re glad to hear that you enjoyed visiting the Irazú Volcano, the Orosi Valley, as well as the breakfast and transportation provided during the tour.
We appreciate your comments regarding the time spent at each location. This tour is designed to showcase several of the region’s highlights in a single day, which can sometimes make the schedule feel a bit tight. Your observations are valuable and will help us continue evaluating how we can improve the overall experience for our guests.
Thank you again for traveling with us, and we hope to welcome you on another adventure in the future.
Best regards,
Z
Z5710UBjr
June 13, 2026
amazing!
Our trip and tour guide were both amazing! Hayro was an excellent driver, patient and very knowledgeable. Would definitely recommend
事業者からの返答
Dear Guest,
Thank you very much for your wonderful review! We’re delighted to hear that you had an amazing experience and that Hayro made your tour so enjoyable with his safe driving, patience, and knowledge. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Best regards,
J
Javier_O
June 7, 2026
Pura vida!
Had a great time. Driver and tour guide were both bilingual and very personable. Driver made it a point to keep the van tidy - van itself was modern and in very good condition. Every stop had excellent service. I had forgotten my phone in the van after drop off and they returned it quickly. As the locals say, pura vida.
事業者からの返答
Dear Javier,
Thank you for your wonderful review.
We are delighted to hear that you had a great time with us. It is especially rewarding to know that both your driver and guide helped make the experience enjoyable through their professionalism, bilingual service, and friendly attitude.
We also appreciate your comments about the vehicle. We take great pride in maintaining our fleet to ensure our guests travel comfortably and safely throughout their journey.
Most importantly, we are pleased that we were able to quickly reunite you with your phone after it was left behind. Our team always does its best to assist our guests whenever possible.
Thank you for recognizing the effort of our staff and for choosing to explore Costa Rica with us. We hope to welcome you back on another adventure soon.
Pura vida!
Best regards
O
Osvelia_P
June 7, 2026
What a day!
This trip is a whole adventure... I must first say that it is completely worth it! The visit to the church, the volcano WOW! The garden was a great surprise! The food was spectacular!
The day started off difficult... terrible tour companions! I acknowledge the good decision of the guide to remove them from the tour since their attitude was terrible! Hayro the guide is a 100/10!
事業者からの返答
Estimada Osvelia,
Muchas gracias por compartir su experiencia.
Nos alegra enormemente saber que disfrutó del tour y que cada una de las paradas cumplió con sus expectativas. Comentarios como el suyo nos confirman que la combinación del Volcán Irazú, la Iglesia de Orosi, los Jardines Lankester y el almuerzo tradicional hacen de este recorrido una experiencia muy especial.
También agradecemos sus palabras sobre Hayro. Nos enorgullece contar con guías comprometidos con la seguridad, el respeto y el bienestar de todos los pasajeros, y nos aseguraremos de compartir con él su excelente reconocimiento de "100/10".
Gracias por elegirnos y por destacar tanto los atractivos del recorrido como la calidad del servicio recibido.
Saludos cordiales,
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