This is simply a 4 day taxi driver. Not knowledgeable about any sights and certainly no recommendations to give you. You must set your own Itinerary and know what’s closed on Monday and Tuesday , check the weather before heading to Mt Fugi, etc. Driver Knows little of Japanese culture as well. IT IS NOT A TOUR. We have it two stars because the van was comfy and the driver was super nice but his company sent a driver not a tour guide. Viatour and TripAdvisor also fail to rectify the situation so we give those companies a 1 star. Certainty not the same Viatour of old. Horrendous customer service. We recommend you look elsewhere!!!
Hello Sir, Thank you for taking the time to share your comments and experiences for future customers to consider. I would like to clarify a couple of points: First, our company's website has never stated that a tour guide will be providing services. We are a transportation company. Secondly, we offer customized itineraries. The driver and vehicle are at your command, and you can decide where you want to go within the region. The driver will follow your arrangements. We understand that you have worked hard and need to relax. If we required you to depart at a specific time in the morning, dictated how long you could stay at each sight, or insisted you eat at a certain restaurant for lunch, I believe you would be even more unhappy. Our customers are considered our priority and desire freedom, but the true definition of freedom is: you don't have to do what you don't want to do. If you don't want to leave at 8 AM, you can tell us to pick you up at 10 AM. If you don't want to eat at our recommended restaurants, you can ask the driver to take you to a restaurant of your choice. We emphasize "private car service for freedom of travel." If you don't know much about Japan and need a tour guide, you can let us know, but please be aware that this would require an additional fee. In Japan, the roles of tour guides and drivers are different concepts. A tour guide accompanies you to explore, assists you with dining arrangements, but does not drive. A driver follows your itinerary and takes you to your designated locations, providing safe transportation while saving you time and effort. However, the driver is not a tour guide and cannot provide insights into Japanese culture and history. Language and employment standards differ from country to country, and I hope my response meets your satisfaction.
