Our tour was excellently planned and our guide was amazing!! Absolutely check traffic expectations. We only got to do two of the five spots we had on the plan and spent 6 hours in the car stuck in traffic. It was a national holiday. Had there not been traffic the tour would have been perfect but this was obviously not the tour operator or guide’s fault.
L
Leonard_L
September 26, 2026
Best Mt. Fuji tour without Mt Fuji
Well, you take your chances with Mt. Fuji..rain and cloud...never saw the mountain. Having said that, Mirza was an excellent guide and the day was still worthwhile, as we saw temples, gardens, lakes, museums ,etc.
J
Julie_G
September 26, 2026
A great day out
Very comprehensive and enjoyable tour. Our driver Bajwa was very friendly, polite and professional. The vehicle was very comfortable and clean. It was a very wet day but we still had an enjoyable time.
R
Rhonda_W
September 25, 2026
Frustrating experience
We were visiting Japan over one of their holiday periods. There was also a typhoon which brought heavy rains with it. Thankfully, the company was willing to work with us to reschedule to a different day due to heavy rains from the typhoon on our original scheduled day. We had booked the 8:30 time slot, but our driver, Haroon, messaged the day prior and advised us to go earlier, 7:00 due to the chance of traffic. We compromised on 7:30 so the four of us could get breakfast at the hotel before leaving. What should have been a two hour drive to the area, ended up being 5 hours due to extreme traffic. I’m not sure that leaving at 7:00 would have made much difference. I’ve since read comments where people were picked up at 5:30 AM on the advice of their driver. Maybe that would have made a significant difference. As it turned out, due to heavy crowds and traffic, we only had three brief stops instead of being able to do the full itinerary. Our driver offered to go to the additional stops, but advised us there would be a charge if we went past 10 hours total. We opted to go back to Tokyo. It took 4 hours to get back from the small village at the lake. All in all, the trip was slightly more than 11 1/2 hours. This is no reflection on the driver. He was kind, competent, and patient. He was very good at finding parking and navigating us on foot through huge crowds. He took many pictures of us along the way for which we were grateful.
I don’t know if the traffic we encountered was the norm or if it was only because of the holiday. In hindsight, I wish we had done more research. Not sure I’d advise anyone to do this particular tour.
事業者からの返答
Dear Rhonda-san,
Thank you so much for taking the time to share such a detailed and honest review, and for your kind words about Haroon, we're glad his professionalism, patience, and care came through despite the circumstances.
We'd like to mention that your tour fell during a holiday season, and combined with the typhoon's aftermath, traffic conditions were something we could not predict nor have control over. We're truly sorry the congestion that day made for such a long and tiring experience.
We are sad that you weren't satisfied with your overall trip despite all the effort given by Haroon, and we understand how disappointing it was to miss out on parts of the itinerary and spend so much of the day on the road instead.
We also recognize that reviews like this reflect how our company is perceived by future guests, and we're genuinely sad that this experience may not have represented us at our best.
We really appreciate your feedback about earlier pick-up times, this is something we'll continue to communicate more clearly to future guests, especially during peak travel periods, so they can make a more informed choice.
We're sorry this tour didn't meet your expectations, and we hope you'll consider giving us another chance in the future, ideally outside of peak holiday season.
Thank you again for your patience and understanding.
Warm regards,
Live Nippon Team
J
Jana_P
September 25, 2026
One of the highlights of our trip!
Max was a great tour guide. He communicated well, picked us up on time and got us to the sights ahead of the crowds. In addition to the fan favorites he showed us a relatively hidden gem that was a true surprise and one of the best memories we’ll have from the trip. He was fun and knowledgeable and helped make the day special.
K
Kylie_F
September 25, 2026
Excellent Tour
Petteri met our train to do a trip to Mt Fugi and the surrounding areas, unfortunately too much cloud cover to see Mr Fugi, however we visited other areas of interest in lieu. Petteri was a fabulous guide and driver. We chatted the whole trip, he was a very friendly person.
R
R864YQjohnp
September 25, 2026
Fuji and Hakone with David
Thanks David for a great tour and seeing as many sites as we did. The Kitaguchi shrine was the best we have seen and the boat tour on the lake Kawaguchi was very scenic. We missed Mt Fuji but still toned out nicely!
W
Wayne_B
September 24, 2026
Bummer
This tour shouldn’t be offered during September & other known low visibility times as there was basically zero chance of seeing Mt Fuji resulting in a huge letdown.
事業者からの返答
Wayne san, Thank you for sharing your feedback. We’re truly sorry that Mt. Fuji was not visible during your tour and that this resulted in disappointment.
Mt. Fuji’s visibility is entirely weather-dependent and, unfortunately, can never be guaranteed at any time of the year. While September can have more cloudy and rainy days, we also have many clear days when guests are fortunate enough to enjoy beautiful views of the mountain.
Our Mt. Fuji tours are designed to offer an enjoyable experience around the Fuji area even when the mountain itself is hidden, and we’re grateful to have welcomed many happy guests on such days. However, we completely understand that seeing Mt. Fuji was an important part of your expectations, and we’re genuinely sorry that nature didn’t cooperate during your visit.
We would love to welcome you back in the future during a period with better visibility and hopefully give you the opportunity to experience the beautiful Mt. Fuji views you were hoping for.
R
Rajan_V
September 24, 2026
Driver/Guide was...
Driver/Guide was excellent and very informative. He guided us through out and ensured that we maximized the time
A
Anonymous
September 24, 2026
David's tour Mount Fuji and Hakone
David’s tour of Fuji and Hakone was absolutely amazing! He was fantastic from start to finish and took us to all the places we wanted to see, while also showing us some of the best hidden gems along the way.
He was so friendly, knowledgeable and accommodating, and made the whole day so enjoyable and stress-free. We got to see the very best of the area and had an unforgettable experience.
We couldn’t recommend David highly enough! If you’re looking for a tour of Fuji and Hakone, definitely book with David — you won’t be disappointed! 🇯🇵
Tokyoの類似ツアーを比較
最安値: Tokyo Shinjuku Sumo Show & Experience with Photo — $78
最高評価: Shinjuku Food Tour in Tokyo Local Eateries — 4.9 (9,869 件のレビュー)
最短: Tokyo Shinjuku Sumo Show & Experience with Photo — 1h 30分