Tour guide was brilliant. We thoroughly enjoyed the trip. He wss very informative and brought us to many interesting places. Thd views of the bay werd spectacular!
事業者からの返答
Thank you so much for your lovely review! We’re thrilled to hear that you thoroughly enjoyed the trip and that the tour guide made it such a memorable experience. He’ll be delighted to know his stories and insights added to your day. Those bay views really are something special, aren’t they? We hope to welcome you back for another adventure soon.
J
Jeff_P
April 22, 2026 · via Viator
Overall the content of...
Overall the content of the tour was fine. A bit disorganized and felt overcrowded in the bus.
The problem was the operator I guess had oversold the tour and had several people on the tour that spoke little or no English. Normally not an issue but he spent half to over half the time speaking in solely Spanish to take care of these few guests while the other 12-15 of us had no idea what was being said.
I speak a little Spanish so I could tell he was leaving out certain details for one or both groups.
This was sold as an English tour. I can appreciate trying to accommodate people but not at the expense of the other guests.
事業者からの返答
Thank you for your feedback. I’m glad you enjoyed the content, but I’m sorry the tour felt disorganized and overcrowded. You’re right to expect an English tour—spending over half the time in Spanish does not meet that standard. We’ll address this with our operators and ensure language protocols are followed. Please reach out to me directly for a partial refund. We appreciate you bringing this to our attention.
RUDY
I
I7228ZUmariag
April 11, 2026 · via Tripadvisor
Beautiful
Nice liked it is a good experience
R
Roving22669536418
March 24, 2026 · via Tripadvisor
Love to see my family and friends
I love everything about the process easy and good in progress
事業者からの返答
Thank you so much for your kind words! We're thrilled to hear that you're loving the process and finding it easy and smooth so far. We'll keep working hard to make sure things continue going well for you. Looking forward to seeing your progress!
G
Glen2021
March 24, 2026 · via Tripadvisor
Acapulco, OK but could have been better
There were pluses and minuses for this tour. The van was new, although surprisingly cramped for those above average height. The guide was informative and the driver careful. We enjoyed the sights and cliff divers but would have preferred more visits to historical places, like the fort, rather than strolling around the downtown area unguided, which we could have done by ourselves.
The pickup was messy being 10AM rather than the advised 9:30AM. We opted to view the cliff divers from the Mirador restaurant. This provided an excellent view of the divers but we were essentially forgotten about as we entered the restaurant.
So lots of potential but the misses took the edge off the tour.
事業者からの返答
Thank you for taking the time to share your detailed feedback. We appreciate hearing about both the highlights and the areas where we fell short.
I’m glad to hear you found our guide informative and the driver careful, and that you enjoyed the cliff divers from the Mirador. However, I sincerely apologize for the issues you experienced regarding the pickup time and the lapse in service at the restaurant—being forgotten is certainly not the experience we want to provide.
I also appreciate your comments regarding the itinerary balance. We strive to offer a mix of guided historical content and free time, but I understand your point that you would have preferred more structured historical visits, such as the fort, over unguided downtown time.
Your feedback regarding the comfort of the van for taller guests is also very helpful. We are reviewing these logistical points with our team to ensure we refine the experience. We hope you enjoyed the rest of your time in the area despite these misses.
B
Beverley_B
January 18, 2026 · via Viator
Tour and divers
Got a good general overview of the city. Pay the extra for the drink and show as worth it otherwise standing in the open sun to see the divers.
事業者からの返答
Thank you for your review and for the great tip! We're glad to hear you got a good general overview of the city.
And thank you for pointing out the value of the drink and show package for the cliff divers—that's really useful advice for future travelers. Watching the divers is a must-see, and being comfortable (and out of the sun!) makes all the difference. We appreciate you taking the time to share your experience!
M
Mari_S
December 28, 2025 · via Viator
Cliff Divers
Rudy was an excellent guide. He took his places that the cruise tour never got to see. The cliff divers were amazing and we would recommend the tour.
事業者からの返答
Thank you so much for your wonderful review! We're thrilled to hear you had an excellent time with Rudy and got to see amazing sights like the cliff divers. We pride ourselves on showing guests the unique places beyond the standard path. We appreciate your recommendation and hope to welcome you back on another adventure soon!
F
Francois_B
November 21, 2025 · via Viator
Beautiful visit of Acapulco...
Beautiful visit to Acapulco and very good explanation of our guide , we appreciated the ease at the exit of the boat to join the guide
事業者からの返答
Merci beaucoup pour votre adorable commentaire ! Nous sommes ravis que vous ayez apprécié la visite d'Acapulco et les explications de notre guide. Le fait que vous ayez trouvé facile de nous rejoindre à la sortie du bateau est très important pour nous. Au plaisir de vous revoir pour une nouvelle aventure !
B
Betsy_C
November 1, 2025 · via Viator
The best of Acapulco
Amazing experience. The turtle release was the highlight. Tour guide was very knowledgeable. Front row seats to see Cliff Divers
事業者からの返答
Thank you for your wonderful review! We're thrilled to hear your experience was amazing and that the turtle release was the highlight—it's a truly special moment for us, too. We're also pleased your knowledgeable guide enhanced the day and that you had front-row seats for the spectacular cliff divers! We appreciate you sharing your adventure and hope to welcome you back for another memorable tour soon.
S
Sandra_S
October 14, 2025 · via Viator
Sandy’s review of Acapulco with Viatour
It is safe, moderate walking with an excellent guide who is very knowledgeable and ready to answer all questions. Beautiful scenery, ample rest room stops. The divers are magnificent! Well worth the effort and cost! The cost is less than those booked thru cruise lines.
事業者からの返答
Thank you for taking the time to share such a detailed and wonderful review! We are so pleased to hear you felt safe and found the walking to be moderate—we aim to make our tours accessible and enjoyable. It’s great that your guide’s knowledge and readiness to answer questions enhanced your experience. We're also glad you appreciated the beautiful scenery, the ample rest stops, and, of course, the magnificent divers! We truly believe in providing exceptional value, so hearing that you found it well worth the effort and cost—especially compared to cruise line bookings—means the world to us. We hope to welcome you back on another adventure!
Acapulcoの類似ツアーを比較
最安値: Shared Round-Trip Transfer To/From Cancun International Airport — $23
最高評価: Paddle Boarding At Acapulco´s Bay — 5.0 (246 件のレビュー)
