Our guide Malu gave us just an excellent tour of the City. She has so much information and constantly explains what we are seeing as we pass along. You’ll really enjoy this jam packed tour.
事業者からの返答
Thank you so much for your wonderful review! We're thrilled to hear that you had such an excellent tour with Malu. She truly loves sharing her knowledge and making sure every moment is engaging and informative. We’ll be sure to pass along your kind words to her. It means a lot to know you enjoyed the jam-packed experience—hope to welcome you on another tour soon!
4
409gisellar
April 22, 2025 · via Tripadvisor
Not to be repeated even if given
The breakfast food service practically a nightmare. Easter cruise with 100% occupied ship and restaurants that close at 9am and divert guests to the 9th floor buffets with 30-minute queues to grab a brioche...just mind-blowing.
事業者からの返答
Buongiorno. Siamo un'azienda che offre tour guidati con sede ad Acapulco, in Messico. Probabilmente per un errore involontario, Lei ha scritto questa recensione negativa sul nostro servizio. Ci permettiamo di chiederLe, gentilmente, di rimuoverla, poiché ci danneggia ingiustamente. La ringraziamo anticipatamente per la comprensione.
R
rbandkkb
December 27, 2022 · via Viator
Checked off a bucket list item.
GREAT TOUR We had three guides with our small group of 8! Met immediately after walking a short distance from the port. As promised, guide was holding a sign with our name. All 3 guides were great and very knowledgeable. Van was newer with working AC. Never felt rushed. The walk through the local market was eye opening and felt safe. Releasing the baby turtles was the highlight of our 14 day cruise and a bucket list experience. We had the opportunity to get out at all the most scenic sites for pictures. Great uncrowded restaurant with included drink for the cliff divers. Lunch at La Cabana was fun, served authentic Mexican food. Overall this was one of the best shore excursions we have ever done. Recommended for all ages. Of note, we originally booked this as a private tour but it was unavailable. The tour operator contacted us and asked if we wanted to join the group tour. The price difference was quickly refunded and there was no issues with our new reservation. Excellent customer service.
事業者からの返答
One of Our Best Shore Excursions Ever!**
Our small group of 8 had *three* fantastic guides—all knowledgeable, friendly, and attentive. The tour was seamless: easy meet-up (van with AC, no rushing), a fascinating local market visit, and the *highlight*: releasing baby turtles (a bucket-list moment!). Scenic photo stops, a cliff diver show with drinks, and delicious authentic lunch at La Cabana made it unforgettable. Excellent customer service too—they proactively refunded the price difference when our private tour switched to group. Highly recommend for all ages!
J
jenifferlilianav
December 20, 2022 · via Tripadvisor
Great tour
I recommend it, i had a great time and the guide treat us very kindly he explained many interesting things about Acapulco.
事業者からの返答
Glad you enjoyed it! A kind guide makes all the difference. 😊 Leave a review if you can—it helps others find great experiences too!
J
John_G
December 17, 2022 · via Viator
Missed Cliff Divers
This was one of the worst tours we have taken. One of the most important things in Acapulco is the sea the cliff divers. We never got to see them.😖😖😖 our guide, took so long at the cross, and talking about himself all day that we were late for the cliff divers. In addition, we were supposed to be having water and or drinks, and only got one small bottle the whole tour.So so disappointing.!!!
The only positive thing we can say, is the turtle farm.
事業者からの返答
We sincerely apologize for your disappointing experience. Missing the cliff divers is completely unacceptable—we understand how important this iconic attraction is, and we regret that poor time management affected your tour. Additionally, failing to provide adequate refreshments is not the standard we uphold. Your feedback is invaluable, and we’re addressing these issues immediately with our team to prevent this from happening again. On a positive note, we’re glad you enjoyed the turtle farm, and we’d love the opportunity to make it up to you with a properly organized revisit. If you’re open to it, please contact us directly so we can discuss how to improve your experience.
S
Stephanie_L
October 5, 2022 · via Viator
Certainly the high divers...
Certainly the high divers was spectacular. Also visiting the Fort of San Diego. Travelling through the mercado was veey interesting.
事業者からの返答
Thank you for sharing your Acapulco highlights! We're thrilled you enjoyed the heart-stopping cliff divers - a true spectacle of bravery and tradition. The historic Fort of San Diego offers such fascinating glimpses into Mexico's past, and we're delighted you appreciated its significance. How wonderful that you got to immerse yourself in the vibrant energy of the mercado too - those local flavors and colors are unforgettable! It sounds like you experienced the perfect mix of adrenaline, history and authentic local life. We'd love to welcome you back to discover even more treasures on your next visit!
C
Cashkoala
February 11, 2020 · via Tripadvisor
Very personalized tour
This tour has been the highlight of our visit so far. We were in a car so got to see the backstreets and neighborhoods that a bus could never navigate. We learned the full history of the area and nothing was glossed over so we got the good the bad and the ugly, LOL. And our guide took many photos of us along the way plus we were asked if their was anything special we wanted to see that wasn’t on the itinerary. You really get your money’s worth with this tour!
2人が参考になったと回答
事業者からの返答
WOW - what an incredible review! 🌟 We're absolutely thrilled this tour became the highlight of your Acapulco visit! That's exactly the experience we strive for - authentic backstreet adventures no bus could reach, honest storytelling (yes, we promise never to gloss over the 'good, bad and ugly' 😉), and those special personalized touches like surprise photo stops and custom detours. Your guide will be overjoyed to hear they helped create such memorable moments. We can't thank you enough for recognizing the value we work so hard to deliver. Whenever you're ready to uncover more hidden gems, we'll have the perfect tour (and camera-ready smiles) waiting for you!
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