They sent a final itinerary a week before I travelled there and it said that the swimming activity was cancelled because the thermal pool at Pamukkale was closed so I didn’t pack a swimsuit, but when we got there, the guide told us that we would have time to swim. Since I had no swimsuit and none were sold there, I couldn’t participate, which was something I really wanted to do.
事業者からの返答
Dear Vanessa,
Thank you for sharing your feedback. We’re sorry that you missed the opportunity to enjoy the thermal pool at Pamukkale, especially as we understand this was something you were looking forward to.
When your final itinerary was prepared and sent to you, the thermal pool was officially closed, so we informed you that swimming would not be available and you understandably planned accordingly. Fortunately, the pool reopened a few days before your tour, allowing guests to have swimming time again. Since the reopening was confirmed after the final itinerary had already been issued, our local team informed guests of the updated availability during the tour.
We sincerely regret that this late change meant you were not prepared to participate. We understand how disappointing that must have been, and we appreciate your understanding that the availability of the thermal pool was outside our control.
Thank you again for traveling with Pemium Turkey Tour, and we hope you had an enjoyable experience exploring Pamukkale and the other destinations in Turkey.
Kind regards,
Premium Turkey Tour
I
isozk
January 23, 2026 · via Tripadvisor
Lovely experience ❤️❤️
The cost of the trip was quite affordable. The best aspect of this company is that they provide more services than you pay for. Their management was excellent. Particularly, guides were really helpful! The tour was meticulously organized and carried out. Excellent trip with very knowledgeable guides!
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aylao2026
January 3, 2026 · via Tripadvisor
Reasonable Tour prices
The underground city, the Temple of Artemis, and the cave hotels were most popular trip stops. There was too much fun. We also had a fantastic balloon ride in Cappadocia. The prices of all the tours were very affordable and the quality of tour is very good. Hotels are nice and clean. The tour guides were amazing. the transportation was good.
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Adela_M
September 23, 2024 · via Viator
Wonderful experiences
Hassan from tours Flame was extremely patient and kind and able to adapt our tour to avoid jet lag. Cappadocia was impressive even we didn’t got the change to go on the hot air ballon due to weather’s conditions thanks to the next tour with our guide Odku who was fantastic and went above and beyond about the history and cultural heritage of the region. Pamukkale, Hieropolis and then Ephesus and Virgin Mary’s house was spectacular. Our tour guide there was Merk who was outstanding and also went the extra mile as to get us pictures of St. Lucas’s tomb without disrupting the tour flow- after having to deal with some unpleasant people on the group.
All the connecting flights and transfers were flawless. I was so delighted with our experience that I actually recommended the tour to my friends already
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elmersa
July 11, 2024 · via Tripadvisor
Good job
It was my first trip with this company. I, along with my cousins, planned this trip. We enjoyed a lot with the company team, especially the guide. Every team member was very supportive. The transportation was also very good, and the vehicles were always clean. The tour was beautifully organized.
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6
684mariow
August 24, 2022 · via Tripadvisor
Nice Trip
The cave hotels were very beautiful. The staff was very helpful. They were always available for assistance. Drivers and our guide were not late even once. Trips Packages provided best of their services.
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J
jesicas721
July 9, 2022 · via Tripadvisor
Wonderful
Truly saying, this is the best travel agency to discover the beauty of Turkey. They took care of each and everything. It seems to be an unreal experience!
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michael62jd
July 20, 2020 · via Tripadvisor
Perfect
I did Cappadocia, Epsesus, and Pamukkale for 4 day tour. All the tours had been perfect. All had gone smoothly. The agent checked in to ensure all was going well. All in all, a fantastic tour.
