4日間のトルコツアー - カッパドキア、エフェソス、パムッカレツアー

I can't say enough wonderful things about this tour! From start to finish, everything was exceptionally well organized, with excellent communication and attention to detail. The hotel accommodations absolutely blew me away! I did choose to upgrade, and I'm so glad I did. The hotels were truly top-of-the-line luxury and exceeded my expectations. Transportation was excellent, and I especially loved the smaller group size, which made the experience feel much more personal. Our tour guides were fantastic, incredibly knowledgeable, friendly, and engaging. I also appreciated the perfect balance of guided activities and free time to explore on our own without feeling rushed. And the food throughout the trip was wonderful! Everything was so thoughtfully planned that I could simply relax and enjoy the experience. It was truly a memorable trip, and I would absolutely travel with this company again. Highly recommend!

+1

The tour was great with multiple destinations and verities. One day we were inside dark underground tunnels, and the next day we were floating in the sky on a balloon. We loved staying in a cave hotel because it felt unique and cozy. The views from this hotel were mind-blowing. The drive to Pamukkale was long, but the guide made it interesting with stories. We loved our whole tour and hopefully we’ll travel with this Company again!

The visit of Love Valley and Rose Valley is inexpressible in words. Mr. Ahmad told us why they are called so. Also we visited Pigeon Valley and St. Monk’s Valley. Both of them were very beautiful. The entire experience was very good. Amazing job by Tours Flame team, Recommended!

This tour provides good services and covers major highlights in it. It’s just like you go on several different trips in one. You get to see Cappadocia’s beauty, Historic sites of Ephesus, and Nature’s splendor in Pamukkale. I loved how different each day was. The transfers made everything easy. This tour offered great variety. Highly recommended!

I've known that they had excellent staff when I made the tour reservation. When I called them because I was confused about a few things, they spoke to me in a very courteous manner and made sure I didn't have any issues or questions about the tour. I don't remember the name of the tour manager, but he was really kind. I then received an itinerary with all the details. I was really delighted that the driver and guide were there to greet me as soon as I landed. The guide was really kind, kept in touch with me, and took excellent care of everything. The guide ensured that I was having a great time. There was a lot of people on the tour locations, and the guide stayed with me to assist me find the ideal places to shoot selfies. Finally, but just as importantly, teamwork was excellent. Hotels were also excellent. They gave the best performance, and I'm quite impressed. Many thanks to everyone !

Flame Tour is very efficient and organized. It respond to inquiries, questions and issues really quickly. The meeting scenario on arrivals is clear, showned by videos, but getting your driver is at least a 30mn wait, he is not there to meet you, one has to be called. I had a problem with one of my hotels bc the room was run down, dirty, drapes thorned and dirty, carpet smelled unclean and the door emitted a loud screech when you opened it and closed it. I had to insist getting another room, hotel wanted me to wait for them to fix the door. My new room was better but still not quite clean. The carpet smelled. I was really upset by the experience so I requested an upgrade in my hotels for the 2 last nights as i didn't want to run into the same situation. Flame Tour was surprised as no one had ever complained about this hotel before. But i took pictures and send them to him. The agent offered to put me at the Holiday Cave Hotel if I paid almost 200 euro extra. I took it bc I had to have a clean room. My other struggle was the reschedule of my tour, it was reversed as i understood it. On the first day, pickup was 4am in istanbul, so only a couple of hours sleep, then the flight, then waiting for the driver, then about an hour drive, then more wait for the next driver/guide. By then it's about 9am, I had no sleep per say, no food, and I am not feeling well. I am diabetic and I need solid food after so many hours. The staff was very nice. One took me to a café where I had a good and complete breakfast. Then, around 10:15am, we went on the tour to the water flats. We had an hour and half free time there, but there isn't anything to do, except, if you buy a ticket, you can swim in Cleopatra's pool!! It was a long wait not really justified for what is there, and it was really hot. Additionally, the guide was just going through the motions and didn't seem to welcome questions. Eventually we had lunch around 2pm. I think that it is where we had an unexpected over 3 hours ride to our next hotel. My solo seat didn't recline and i was painfully unconfortable. The hotel was beautiful on the common areas with a great view but my room was run down, very dirty, dark carpet that smelled, drapes thorned and dirty, and the entry door that emitted a very loud screech when you opened and closed it. I asked for another room and had to press for it as the staff wanted me to wait for them to try to fix the door! I got a new room that was cleaner but still with a dirty carpet. The desk staff explained that the owner of the hotel could only afford to fix the commun areas and will upgrade the rooms later. Ephesus was fine. There were thousands people in a relatively narrow main road through the town. Our guide was pleasant. She told us to follow her black umbrella so we would not lose her. The road is paved with unevened marble slats and is very slippery. I am 80 years old and I can’t afford to fall, so I was watching where I stepped, looking up every few seconds for the black umbrella. A woman next to me almost fell. I eventually caught up with the black umbrella and guess what, it was another guide! By then, I could count 4 more black umbrellas. This was a very unpleasant moment! I decided to head for the exit, missing half of the tour. I do not have service on my phone outside of the hotel bc my service provider is not great in Turkey, so, at the exit, I got assistance from a policeman who paired me and I was able to contact the guide, they were still inside seeing things. The tour description should disclose how many hours of driving it entails. There is a lot of driving on this tour. This is important info for older people. There is also unreasonable waiting in Izmir. The tour was over around 3 pm and my flight departed at 9:30pm. Another tourist asked to change our initial ride time to the airport so we could go to the small archeological museum about 400 feets from the Crowded House Agency where we were and who was in charge of that segment instead of waiting 5+hours at the airport. Tha agency agreed. We were also minutes away from St John Cathedral and we could have visited it had we known. By the time we found out, it was 5 and we couldn't get tickets. Such a shame, to come from thousands miles away, and bc no one seemed to care that we were there for hours, to missed a great opportunity to see that very special site! We arrived very late in Carpadocia. My new hotel, the Holiday Cave Hotel was very nice and my room was very clean. Our guide was very good, explaing thinks, answering questions, making sure no one was getting lost. We had him 2 days. The driver was excellent, prudent and skilled. Again about 4 hours wait at the hotel to get picked up at 5:40 to go to the airport for a 9:30 flight. Late arrival to Istanbul, with a wait for a driver of over 30mn and a 1 am arrival at the hotel. In summary, theses places are great to see and Flame Tour is great at responding and fixing concerns but the itinerary schedule should take into consideration the customer's experience and confort. At least, options should be offered, even if at an extra charge, like a breakfast on arrival on the first stop. It was only bc I felt so ill that I said something and the staff was very concerned that I knew that i would have to pay for it! Which was totally fine. And, the itinerary need to spell out the hours of driving from places to places. Had I known that information, I would not have chosen this tour. A final thought, Flame Tour was exceptionally helpful with my flights tickets, checking me in and arranging for smooth departures on all my three flights. Not having access to the internet can really complicate things, so I am more grateful than I can say for all the help I received. Thank you

We wanted to do hot air balloon ride, also we had never been to Turkey before so we selected this tour package and it really worth every penny. We paid once and relaxed for 4 days. Every responsibility was of Company to manage our drives, flights, hotels and food. On Cappadocia day, we got up extra early and got ready for tour. Luckily, we found no crowd there and that’s why we enjoyed balloon ride very much. City looked so beautiful from top and gave us very lovely snaps.

Although I was planning to travel alone, my family insisted and finally they joined my on 4 days Turkey tour. We had a great time throughout. Every moment felt fulfilled and cheerful as locations were extremely beautiful, especially beauty of Pamukkale. I feel words can’t do justice with its beauty. Truly lovely! We hadn’t any plan for balloon ride, however on my sister demand, we did it. It was also very good activity like a must-do in Cappadocia. Guide was very cooperative and nice. The Staff from Tours Flame office made sure we are fully comfortable and easy during every site visit and was always in contact with us. We all deeply thank Tours Flame for arranging such a nice tour for us!

+6

I had a 4 days Tour with this company. I am very glad to write that very good customer services were provided. From pick up to final day, I was fully relaxed and just enjoying sites and clicking photos. Guide was available every day for any kind of queries, questions and management. Beautiful views, good company staff and reasonable price make this tour a must-do for all travel lovers. Highly recommended!

+6

Well organized 4 days tour by tour Flame company in Istanbul. 3 flights and transportation by van were smooth and easy. Hotels selection were great . High point was hot air balloons