As long as they need to sell you services, they are present, but for the rest, it is more complicated.
The trip between Paraty and Abraao was 1 hour late. For the return, no response to our repeated requests for changes, and now no feedback from customer service for a refund.
S
SpringyJane
February 12, 2026 · via Tripadvisor
Too bad to travel with kids
I hired the top transfer service to make a trip with my husband and my 2-year-old baby, between Rio de Janeiro, Grand Island (Vila do Abraão) and Paraty. We had to hire a private transfer, much more expensive than usual, because in the normal transfer the baby would have to go on the lap, and we did not find it safe to go without a chair since the trips are long.
I can say that at this point the top transfer FALHOU. In the 3 trips we made the chair was not suitable for a 2-year-old baby, and always came broken/incomplete. That is, we paid very expensive for a service that was not provided.
Among all the trips we sent messages to top transfer to reinforce the need to send a seat fit to a 2-year-old child, and they never answered or corrected the situation.
I also want to add that the boarding in Vila do Abraao was horrible. The staff of the top transfer that was there did not let us board the boat that left in the time we had set, and forced us to stay almost an hour waiting for another boat, with the baby on the lap.
In short, I do not recommend this company for those who want to travel without worries, much less for those who have children.
M
Michel M
August 4, 2025 · via Tripadvisor
Do NOT book through this supplier.
We had booked transfers from Paraty to Angra Dos Reis. This was done with a professionally behaving driver in a decent car - as advertized.
Our places on the boat to and from Ilha Grande were also secured.
The trip from Angra Dos Reis was not as expected. Not the car, nor the driver. Texting NON-STOP. What about the safety of the passangers?
For the package we paid over 1800 $R.
If you book it yourself it would cost a maximum of 850 $R we discovered now.
事業者からの返答
We deeply regret what happened and have already taken action.
Regarding the price, we have different rates depending on each service.
We are available for further information through our official customer service channels.
3
369veronicaw
July 22, 2025 · via Tripadvisor
I DO NOT RECOMMEND
It had a PREMIUM transfer route and boat to Vermelha beach in Ilha Grande. First, they make you take 2 land transports (from Rio to Jacarei and then to Angra do Reis) + the boat to the Island. Second, they did NOT report the full trip schedules well at any time. On the way, I was in Barra de Tijuca as if to continue to Jacarei, but they made us return to Copacabana to look for other passengers (which I understand was who had to get on first). I mean, they made us turn back and then go back to Jacarei. Imagine it was Monday morning, PEAK TIME. THE AMOUNT OF HOURS LOST: We climbed 8:30 am to arrive only at 13 hs to Angra and from there WAIT 2 MORE HOURS until the boat schedule. At every point they stopped, WE HAD TO WAIT.
I mean, an Uber ride would have been for half the time and not much more money.
While the return had fewer waiting times at each point, it occurred to the driver that it was okay to park 3 blocks from the meeting point they asked us to drag the bag those 3 blocks up.
事業者からの返答
Hola Verónica, lamentamos que no haya quedado satisfecha con nuestro servicio, pero nos gustaría aclarar algunas cuestiones sobre el servicio que contrató.
El servicio de traslado compartido recoge a todos los pasajeros en sus puntos de recogida o encuentro, según su dirección.
Nuestro departamento de logística determina la hora de recogida de cada pasajero, y Barra siempre es el último punto de recogida antes del inicio del viaje.
Nuestro traslado continúa hasta Conceição de Jacareí, y luego recogemos los billetes para Angra, donde embarcará hacia Araçatiba.
Araçatiba es una zona menos concurrida de Ilha Grande, con muy pocos cruces a lo largo del día, por lo que sus conexiones siempre son inmediatas.
Estamos disponibles para más información a través de nuestros canales oficiales de atención al cliente.
J
JohnGaddNYC
August 27, 2023 · via Tripadvisor
Good job, Top Transfer!
Good communication. Fair pricing. Reliable. Top Transfer coordinated well our transportation between Copacabana and Angra do Reis and Ihla Grande (and back, again). They were on time, and all went well. Based on my experience, would recommend.
事業者からの返答
Olá!
Muito obrigada por esse feedback! Foi um prazer fazer parte da sua viagem para o paraíso, proporcionando segurança e conforto durante toda a viagem, nos motivando sempre a oferecer o melhor atendimento.
Grande abraço,
Equipe Top Transfer.
A
alannabrunas
July 21, 2023 · via Tripadvisor
Great.
I haven't traveled yet. But the service was great, super attentive. I had tried to close with another Enterprise before, but I gave up for the delay in answering, so I met Toptransfer.
事業者からの返答
Olá!
Muito obrigada por esse feedback! Foi um prazer fazer parte da sua viagem para o paíso, proporcionando segurança e conforto durante toda a viagem, nos motivando sempre a oferecer o melhor atendimento.
Grande abraço,
Equipe Top Transfer.
L
legendsm2020
June 30, 2023 · via Tripadvisor
Competence and responsibility
It is always very good to reserve moments of life to rest and enjoy with the family, based on a lot of research indicated one of the best attentions: Vanessa Carvalho. I would like to thank you for your attention and patience, as you showed willingness to remove all my doubts and surely you deserve this recognition. I will save your name, which next time I want to be taken care of by you! 💜
事業者からの返答
Olá!
Muito obrigada por esse feedback! Foi um prazer fazer parte da sua viagem para o paíso, proporcionando segurança e conforto durante toda a viagem, nos motivando sempre a oferecer o melhor atendimento.
Grande abraço,
Equipe Top Transfer.
7
766maristelar
December 8, 2022 · via Tripadvisor
Excellent
I already traveled with this Enterprise 7 years ago and now we will travel again for a remo expedition the islands of Angra the care is very good team of attentive professionals.
事業者からの返答
Olá!
Muito obrigada pela confiança em nossos serviços! Foi um prazer fazer parte desse momento inesquecível, proporcionando segurança e conforto durante toda a viagem, nos motivando sempre a oferecer o melhor atendimento.
Grande abraço,
Equipe Top Transfer.
C
caritob1992
July 23, 2022 · via Tripadvisor
The best place!!
The best Service in the world, respond fast, were on time always, the Van was very well and the Junior guide helped us a lot.We were given recommendations to do on the Island
事業者からの返答
¡Hola, Carito!
¡Muchas gracias por confiar en nuestros servicios! Será un placer ser parte de este momento inolvidable, brindando seguridad y comodidad durante todo el viaje, motivándonos siempre a ofrecer el mejor servicio.
Gran abrazo,
Equipo de transferencia superior.
I
ilmav2022
January 16, 2022 · via Tripadvisor
Good
I would like to thank you for the great work of vcs. We came very safely. Thank you for everything and always good luck to VCS
事業者からの返答
Muito obrigada pela confiança em nossos serviços! Foi um prazer fazer parte desse momento inesquecível, proporcionando segurança e conforto durante toda a viagem, nos motivando sempre a oferecer o melhor atendimento.
Te aguardamos para a sua próxima experiência "Top" com a gente!
Grande abraço,
Equipe Top Transfer.
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最安値: アングラ ドス レイスとグランデ島を 1 日で探索 — $63
最高評価: トランスファー 4 人乗りギグ/SDU X コパカバーナ/イパネマ/レブロン — 5.0 (145 件のレビュー)