The trip was good but almost all of us on the trip had different itineraries and although we got to almost everything that was on our itinerary we also ended up going to 3 lakes that we already had been to. Love seeing everything, but the weekend was crowded to see lakes we just saw, made the day longer and I would not have booked to see the same things we already saw. Our driver and guide was nice, but trip was not what I thought we paid for.
事業者からの返答
Thank you for your feedback. We’re glad you enjoyed the trip and found our guide helpful. We’re sorry the itinerary wasn’t exactly as expected. Due to Parks Canada closures and access restrictions, we sometimes have to adjust the itinerary and make alternative stops to ensure everyone still has a great experience. We truly appreciate your understanding.
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U3188TCfrancinef
August 4, 2026 · via Tripadvisor
The Ultimate Banff Experience – Reunited with Mr. Daman!
We were thrilled to have Mr. Daman as our guide once again for the Banff Highlights Tour, and he delivered another perfection-level day!
We started early with peaceful, mirror-like reflections at Two Jack Lake and Lake Minnewanka, followed by the majestic Bow Falls and the classic viewpoint at Surprise Corner overlooking the Fairmont Banff Springs Hotel. Riding the Banff Gondola to the summit of Sulphur Mountain offered breathtaking 360-degree views, and relaxing afterward at the Banff Upper Hot Springs was pure bliss. Mr. Daman’s warm hospitality, punctuality, and local expertise capped off an incredible series of trips. Banff Trip Planner is truly top-tier!
事業者からの返答
Thank you so much for the amazing review! 🏔️ We’re thrilled you enjoyed the Banff Highlights Tour and had another wonderful day with our Tour Guide. It’s great to hear you loved Two Jack Lake, Lake Minnewanka, Bow Falls, the Banff Gondola, and Upper Hot Springs. We truly appreciate your continued support and kind words about Banff Trip Planner! 😊🇨🇦
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Ramona_O
June 24, 2026 · via Viator
Banff lake tour
Mr. G was amazing. Took us to all the main sites. Felt a little rushed but we did fit everything in so that was nice.
事業者からの返答
Thank you so much for your kind words! I'm glad you enjoyed the tour with Mr. G and were able to see all the main sites. We appreciate your feedback about the pace—we do our best to fit in as much as possible while making the experience enjoyable. We hope to welcome you again for another adventure!
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Aileen_C
June 8, 2026 · via Viator
This is a hassle free way...
This is a hassle free way to visit the Banff . Mr G gave took us to our destinations on scheduled time and guided us where to go and gave some brief history and information of the places we went to visit.
事業者からの返答
Thank you for your kind review. We're glad you enjoyed your Banff tour and that Mr. G helped make your experience smooth and enjoyable. We appreciate your feedback and hope to welcome you again soon!
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Amelia_C
May 23, 2026 · via Viator
Recommended
It was great. Going with a tour meant each stop was timed, but we always had time to walk around for 30-40 minutes. I could have used more time for lunch, but otherwise I didn't feel rushed, even with all the stops. Overall it was a great way to experience Banff's natural beauty without dealing with logistics or driving. Loved the view while sitting in the hot springs!
事業者からの返答
Thank you for your wonderful review! 😊 We’re so glad you enjoyed the tour and had enough time to explore each stop comfortably. Happy to hear you loved the hot springs views and could relax without worrying about driving or logistics. We hope to see you again in Banff soon!
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HhFleck
May 16, 2026 · via Tripadvisor
Not a traditional “tour”
The driver was very friendly but felt like I just hired an Uber or another ride share, didn’t feel like a “tour” with information sharing etc. he got us where we needed to go.
Snowy weather caused the cancellation of the Lake Minnewanka boat cruise.
The view from the Gondola was non-existent because of the snowy weather.
The Hot Springs was very crowded but warm and relaxing.
Bow Falls and Two Jack Lake were stunning, the snow only added to the view.
事業者からの返答
Thank you for sharing your feedback. We’re glad to hear your driver was friendly and ensured you got to all the planned locations safely, especially during the snowy conditions.
Unfortunately, the snowy weather also impacted the Lake Minnewanka boat cruise and the Gondola views, which are beyond our control, but we understand how disappointing that must have been. Thanks
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Sharon_M
May 9, 2026 · via Viator
I truly regret choosing...
I truly regret choosing Viator as my travel agency. Initially, they transferred me to a local bus guide, resulting in me not only joining a small bus tour but also paying approximately $20 more than the other group members. To make matters worse, Bow Falls wasn't even on the itinerary. It was incredibly disappointing.
事業者からの返答
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience.
However, we would like to clarify a few points for future travelers. The tour itinerary and inclusions are clearly mentioned in the tour heading and description before booking. Guests are encouraged to review these details carefully prior to making a reservation.
Regarding the group size, a tour with 7–8 guests is considered a small-group tour in the Banff tourism industry, allowing for a more comfortable and personalized experience compared to larger coach tours.
As for pricing differences, Viator frequently offers promotional discounts, coupons, or dynamic pricing to different customers at the time of booking, which may explain any variation in price between travelers.
We always strive to provide the best possible experience to our guests and appreciate all constructive feedback.
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192jeris
May 8, 2026 · via Tripadvisor
Disappointing Experience
The online tour description and itinerary didn’t match the actual tour provided. Would not have booked this tour. One of the parties was late to their selected pick up destination so our tour/ itinerary was modified to accommodate them. There were a few individuals who used the tour guide’s electronic equipment to charge their phones which sometimes resulted in a distraction. While the tour guide was fine, the bus could have been a little cleaner.
事業者からの返答
Thank you for sharing your feedback. We sincerely apologize that the tour experience did not fully meet your expectations. Occasionally, minor itinerary adjustments may be necessary due to operational circumstances, including guest pickup delays, but we understand how this can impact your experience.Your feedback is valuable and helps us provide a better experience for future guests.
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235michellej
December 30, 2025 · via Tripadvisor
A must see - A tour to cross off your bucket list
The trip exceeded our expectations. The views were breathtaking and so pristine. The chosen sites and the fact that we got to experience them up close and take numerous pics was amazing. Our guides were on time and actually early, ever present without being obtrusive, professional, helpful and informative. Communication is their strength. Almost immediate with texts of itinerary. We got to have lunch in town walk around and purchase keepsakes and eat at a local restaurant. The gondola ride, WOW our tickets were given to us by Jass. Thanks so much for a wonderful experience Jass keeping us all safe and on target the entire day. Also thanks for assisting us with our booking. We got to do almost everything we wanted with this one tour. I wouldn’t change it and we’re planning to return for a summer tour to compare. Phenomenal we would highly recommend this tour.
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear that the tour exceeded your expectations and that you enjoyed the breathtaking views, smooth organization, and gondola experience. Jass and the team truly appreciate your appreciation. We’re glad everything went perfectly and look forward to welcoming you back for a summer tour!
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Yunseong_H
November 9, 2025 · via Viator
The instructor is very...
The instructor is very kind. He tries his best to show us the most possible. After visiting every place that was written on the description, we visisted lake louise, emerald lake, natural bridge additionally. He also dropped us off where we want.
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your tour and appreciated our guide’s efforts to make your experience memorable. We hope to welcome you again soon for another amazing adventure in the Rockies!
Calgaryの類似ツアーを比較
最安値: Lake Louise Moraine Lake Emerald Lake from Banff Canmore Calgary — $49
最高評価: Explore Banff National Park Premium Day Trip — 5.0 (1,162 件のレビュー)
