We had a great start of our vacation in Shanghai. May (our guide) showed us the best places to see and explore. If you visit Shanghai you must start with a must see & food bike tour. After that trip we knew were to go and what not to miss. Our guide May created many fun experiences and wonderful memories, I really recommend May if you choose this trip!
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LWalsh1216
September 8, 2019 · via Tripadvisor
Wonderful Tour of Shanghai with May
May took great care of my fiance and I on the first part of our honeymoon. I'm so happy that we booked this tour before exploring so we could highlight what areas we wanted to revisit later in our travel. May was very knowledgable and educated us on history in a totally unique experience. I felt safe on this tour the entire time and enjoyed snacks along the way. Great way to get outdoors and explore the city. So happy we got to connect with May!
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willemb2013
September 3, 2019 · via Tripadvisor
horrible and unsafe tour Do not book this tour.
It suppose to be a foodie tour , we had only one snack .
We had one bottle of water for a 3 hours lasting tour, by34 gr C. witch originally was a 4 hours tour
We had a evening tour and the bike has no lights, we are from Europe, we want to drive safe !
The speed and the way of biking was irresponsible, ignoring red traffic lights end traffic rules.
Our guide was constantly on the phone, no attention for her guests . Sometimes we lost our guide.
The information on the stops was minimum and a one way information . No discussion or time for questions .
The other guests, a English couple, supposed to do a tour with other stops , and also a Jazz bar, flea market. They where also very disappointed .
We booked the tour by getyourguide.com , they did a great job to mediate after complaining!!
The tour guide contact me at WhatsApp, they were very rude, and wrote me that we were horrible and bad people, because we were complaining.
事業者からの返答
Thank you for sharing your feedback.
We are sorry to hear that this experience did not meet your expectations. Guest safety and overall experience are always our top priorities, and we take comments like this very seriously.
Regarding the concerns mentioned, we would like to clarify a few points for future readers. Our bike tours always follow local traffic regulations and are led by licensed guides who are trained to ensure a safe and enjoyable experience. The evening tours are normally conducted on city bikes equipped for urban riding, and thousands of guests from Europe, the US, and other countries have joined our tours safely over the years.
This particular booking was made through GetYourGuide, and after the guest contacted the platform, we worked together with them to resolve the situation and provided a partial refund as a gesture of goodwill, even though the tour was completed.
We always encourage open communication during the tour so that any concerns can be addressed immediately. Our team remains committed to improving our tours and providing authentic local experiences for visitors.
Thank you again for the feedback.
Bike China Tours Team
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takearound
August 27, 2019 · via Tripadvisor
bike the best of shanghai
seeing Shanghai by bike is a totally unique experience and a must for anyone visiting the city for the first time.May was lovely and really knows here stuff,so we had some great historical/social background.The snack of Jian Bing was delicious.Can't recommend this enough!
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roundknight
March 11, 2019 · via Tripadvisor
Absolutely Horrible
It's unbelievable that this was the same company that got such high reviews with other people. Our guide was the worst. A bit of background to preface: we found this company on Airbnb. A little strange, but they billed themselves as a group of friends. We made a reservation with them for 7 adults and 2 children, and were confirmed for a tour. But then we got a notice from Airbnb saying the reservation was cancelled by the company, and we were refunded. But then we received a SEPARATE email from Bike China Tours itself saying the reservation was still on, and that there was some kind of "server crash" on Airbnb (ok...?). They said it would be ok if we just showed up and paid cash for the tour. Guess they didn't want to pay Airbnb their fees. That should have been red flag #1, but based off the reviews for this company, we decided to give it a shot.
Communication beforehand was actually decent. And the bikes were new and in good shape. But that's where the good ends.
After a short safety briefing (basically telling us that cars will stop for us if we ride through a crossing), she rode off without saying a word at a very fast pace. For 10 straight minutes she rode, not once looking back to see that half the group was no longer behind us. I stayed as close behind as I could without losing her, but still within sight of the rest of my party. During this entire time, she was speaking on the phone.
After I decided to stop and wait for the rest of my group, did she stop and turn around. It took the group another 3 minutes to catch up, as she had ridden through multiple busy intersections with no regard for the safety of the riders behind her.
My wife was furious at this point and asked if she was going to stop and even point anything out or talk about anything. After 30 more minutes of our guide pointing out random insignificant buildings and repeating the same things over and over we'd had enough. At no time were there any "places to see" or anything food related. She tried to appease us by getting snacks for the group, but didn't even bother to explain what they were, why they're special, or anything else. Final fail. We learned nothing, and saw nothing. My son wiped out on his bike and was almost run over by a bus. She didn't even notice.
It's truly unfortunate that our experience that day was such garbage. And just to be certain we didn't mistake the tour company, this is a photo of us on the bikes. As you can see, same logo. So either this company is full of it, and manufacturing good reviews, or someone is using their logos and running poor tours. Either way, they have a problem.
If you're looking for safety and professionalism, Bike China Tours isn't it.
9人が参考になったと回答
事業者からの返答
Thank you for taking the time to share your feedback.
We are truly sorry to hear that this experience did not meet your expectations. Our goal has always been to help visitors explore the city in a safe, engaging, and authentic way, and we take guest feedback seriously.
Regarding the booking situation mentioned, this reservation was originally made through Airbnb. Unfortunately, there was a temporary system issue that automatically cancelled several reservations. We contacted guests immediately to ensure their tours could still take place as planned, which is why alternative arrangements were offered.
In terms of the cycling experience, our tours take place in an active urban environment. Riding in the city can feel different from cycling in many European cities, and guides generally maintain a steady pace to keep the group together and safely navigate traffic flows. That said, we always encourage guests to communicate during the tour if they feel uncomfortable so adjustments can be made.
Our guides are trained to lead thousands of international visitors every year, and the majority of guests have enjoyed the experience, which is reflected in the many positive reviews from travelers around the world.
We regret that this particular tour did not match your expectations and will continue improving our communication and pacing to ensure all guests feel comfortable and well informed during the ride.
Thank you again for your feedback.
Bike China Tours Team
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zlosnicaa
January 14, 2019 · via Tripadvisor
Shanghai all Highlights on bike
Our guide Jenny was very customer minded and flexible. We stopped to get food and coffee when we got hungry and she kept in mind dietary wishes of the whole group (vegetarians). She knew a lot about Shanghai and its history and took the time to answer any questions we had. I highly recommend doing this tour at the beginning of your trip. It was very enlightening.
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Cg0036
January 11, 2019 · via Tripadvisor
Shanghai must see bike tour
Still reminiscing of my trip to Shanghai with Bike China Tours as it’s surprises me in so many ways, the skyline, the food, the culture and people! Such an incredible city that I just wanna give a huge shout out with ❤💕. A must visit especially to meet the people who are shy in the beginning but some genuine with their hospitality! Thank you Bike China Tours and May (guide) for the wonderful experiences.
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rebeccatX7653SO
November 30, 2018 · via Tripadvisor
Great tour
May was such a fun guide! We had all different ages in our group and she kept it fun and engaging for all. We got to see much more of Shanghai than we would have walking around and May was very knowledgeable about the history of Shanghai. Great tour!
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john_grotti
November 16, 2018 · via Tripadvisor
Great fun, great guide, great value
May was our guide and she was informative but delivered with personality. A really knowledgable guide, she took us on a great tour round the city’s key sights. Our group had a great time and the bikes were super comfortable. Thank you.
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Hannu T
May 27, 2018 · via Viator
This was a wonderful experience...
<p>This was a wonderful experience! Vivian met us at the meeting point on time. Her English was exceptional.One of the things we loved was her willingness to talk about contemporary Chinese life as well as her knowledge of all the sites and the history associated with these scenic spots. We also went to the Former French Concesion and ancient city wall. We especially liked the tranquility of the Fuxing park.I have to say that Vivian went above and beyond and made our tour very memorable. This was one of the best tours we had in China all in all, The tour was well organised,efficiently run and very enjoyable. We had very high-quality bicycle and the whole experience was well worth the money! Thank you Vivian ,We would love to use your services again of course through viator.com</p>