We absolutely love Justus and Aaron. We had a fabulous time. It was our 30 year anniversary and we scheduled the light show excursion, but they messaged saying the bridge was down and they had another option. They made our experience a memorable one
事業者からの返答
Thank you for celebrating such a special milestone with us! We’re so happy Justice and Aaron made your 30th anniversary memorable, even with the unexpected change in plans. We truly appreciate you joining us and hope to welcome you back again!
L
Lucas_R
September 26, 2026 · via Viator
Great crew and beautiful views
We thoroughly enjoyed our cruise with captains Noah and Tony. Even though plans changed and we did not venture to the Skyway bridge like originally promised, I was issued a partial refund promptly by Coastal. Along with viewing some of the local architecture, we beached on beautiful Shell Key preserve where the gorgeous sunset, roaring waves and white sand were all but breathtaking.
事業者からの返答
Thank you so much for the wonderful review! We’re so glad Noah and Tony made your cruise an enjoyable experience, even with the change in plans. It’s great to hear you were able to explore Shell Key, take in the beautiful sunset, and enjoy some of the local sights along the way. We truly appreciate your understanding and hope to have you back onboard for another cruise soon!
A
A8701TCdebbiem
September 23, 2026 · via Tripadvisor
Great trip
Cruise was great even though we had clouds and no lights at skyway. Noah and Hannah were great!
事業者からの返答
Thank you so much for the great review! We’re so glad you still had a wonderful cruise despite the cloudy weather and the Skyway lights being out. We’ll be sure to pass the kind words along to Noah and Hannah! We hope to have you back out with us again soon!
S
sandymA2713TH
September 22, 2026 · via Tripadvisor
So. Much. Fun!!
Captains Matt and Dillon made the tour very fun and entertaining! We didn’t get to see the skyway lights since they weren’t working, but we did get to see others. I had been once to see them, so I was ok with it. Would definitely recommend!!
事業者からの返答
Thank you so much for the great review! We’re so glad Matt and Dylan made the cruise fun and entertaining, even with the Skyway lights being out. We’re happy you still got to enjoy some of the other illuminated bridges and a beautiful evening on the water. We really appreciate the recommendation and hope to have you back onboard again soon!
K
K7949YOrickh
September 21, 2026 · via Tripadvisor
Great Value
Amazing value- the crew was engaging and made everyone feel welcome
事業者からの返答
Thank you so much for the great review! We’re thrilled to hear you had an amazing experience and felt welcomed by our crew. We truly appreciate you cruising with us and hope to have you back onboard again soon! 🌴⚓
S
stephaniehO7792IW
September 19, 2026 · via Tripadvisor
Wonderful time! Worth every penny!
Absolutely fantastic! Did the dolphin bridge/light show cruise and took little kids. Noah and Hannah were fantastic! Our kids 2,2,1 and 4 months loved it!
事業者からの返答
Thank you so much! We’re so happy the whole family had a fantastic time! 💙 We’ll be sure to pass your kind words along to Noah and Hannah. We hope to have you all back onboard again soon! 🐬⚓
L
luisdW4047KM
September 13, 2026 · via Tripadvisor
$661 Cruise Changed at the Last Minute—No Refund!
Very disappointing experience. I paid $661.05 for an “Island Sunset & Skyway Light Show” cruise, only to be notified three hours before departure that the itinerary had been changed and the Skyway Light Show would not be provided.
I requested a refund, but Coastal Cruises refused to return my money to my credit card and offered only a gift card.
I understand that bridge maintenance may be outside their control, but how they handled the situation was completely unacceptable. A major change to an expensive experience at the last minute should come with a reasonable refund option.
Poor communication, poor customer service, and an inflexible refund policy. I would not book with them again.
事業者からの返答
Luis, we understand you were disappointed that the Skyway Bridge lights were impacted the evening of your trip. Unfortunately, just like weather, Skyway Bridge light outages and maintenance are outside of our control, and FDOT does not provide us with advance notice when the lights are out.
However, the refund issue here is not because we refused to help. It is because your reservation was booked using our Florida Resident Discount Tickets. These tickets are offered at a special discounted rate for Florida residents and are clearly marked throughout the booking process as nonrefundable back to the original form of payment. Guests are also required to acknowledge this policy at checkout before they are allowed to complete the purchase.
Had standard tickets been purchased, the refund options would have been different. Instead, Florida Resident Discount Tickets were selected, despite your group knowing at the time of purchase that you were not local to Tampa Bay and would not realistically be able to reschedule if anything changed. That is exactly why this policy is displayed so clearly before checkout.
We are a small, locally owned and operated business, and we offer Florida Resident Discount Tickets as a way to thank and incentivize the local Florida guests who support us year-round and help keep our business operating outside of peak tourist seasons. Those discounted tickets are not designed to function as fully refundable tourist tickets for guests who know they are visiting from out of the area and will not be able to return.
When guests choose the special resident rate, acknowledge the nonrefundable terms, and then later demand a credit card refund because they are not local enough to reschedule, it puts small businesses like ours in an unfair position. If we treated those discounted resident tickets the same as standard tickets, we would not be able to continue offering meaningful discounts to the Florida residents they were created for.
We offered the options available under the ticket type purchased: the alternative cruise itinerary or a full-value gift card with no expiration date. While we understand this was not the outcome you wanted, the policy was clearly displayed, acknowledged, and accepted before purchase.
K
Keelan_G
September 1, 2026 · via Viator
First one was delayed...
First one was delayed then canceled, rescheduled then 2nd trip was canceled. Great communication but horrible with details about refunding us.
4
465chancev
August 18, 2026 · via Tripadvisor
Buyer Beware
Booked two for the dlophin/sunset/sunshine skyway light cruise well over 6 weeks in advance. Was notified by Coastal Cruises (CC) literally two-hours prior on day-of cruise that tour was modified to standard dolphin sunset cruise due to skyway lights not working. CC did partially refund us for cruise price difference, but they should have provided us the option to reschedule when skyway lights working. While the cruise staff were professional and friendly, no attempts to even look for dolphins was attempted. Realize CC has no control of dolphins showing or not but what was supposed to be a sunset, dolphin-filled, skyway light showing turned out to be just a boat ride to an island to collect sea shells and view the sun going down. Enjoyed the time with my wife but the cruise was nowhere near as promised. I would not book this again.
J
jamessZ7278EW
August 16, 2026 · via Tripadvisor
Great time Chase and CPT are awesome
CAPT Paul and Chase are a wonderful team. Very professional and entertaining. This is our 3rd trip with Coastal Cruises and we highly recommend you will not be disappointed.
事業者からの返答
Thank you so much for continuing to cruise with us! We’re thrilled to hear Captain Paul and Chase made your experience both fun and memorable. Having you back for a third trip means so much to our team, and we truly appreciate the recommendation. We can’t wait to welcome you aboard for trip number four!
