The captain and the boat were fine but the trip was cut short by rain. The real issue was Viator. They originally said our payment didn’t go through and told us our trip got canceled and then they never told our captain about the booking. Then luckily we did not book again because later that day, it became confirmed even though they said it was canceled. Captain was actually worried that he would not get paid because of Viator and their horrible communication.
事業者からの返答
Thank you for your feedback. I want to clarify a few points regarding what occurred.
Despite the reservation showing as canceled in Viator’s system due to what appeared to be either a payment or booking issue, I chose to honor the reservation anyway because I didn’t want your vacation to be negatively impacted. At the time, I had no guarantee that I would be paid, but I felt it was the right thing to do. Fortunately, Viator corrected the issue afterward, although that process was entirely outside of my control.
During our phone conversation after the trip, you mentioned that the experience wasn’t enjoyable. That surprised me because, despite a brief rain shower, we were able to enjoy a beautiful Florida sunset, incredible views of the Sunshine Skyway Bridge, and a memorable evening on the water. The photos from your trip certainly reflect those moments.
If you were dissatisfied with any part of the experience while we were on the water, I genuinely wish you had mentioned it at the time. I always do everything I can to address concerns in the moment rather than learning about them later in a review.
I understand your frustration with the booking confusion, and I share it. However, those issues originated with Viator’s reservation system and were outside of my control. My focus was on ensuring you still had the opportunity to enjoy your charter despite the uncertainty surrounding the reservation.
T
TJ_S
March 11, 2026 · via Viator
Beautiful Sunset Cruise
Captain Jon was wonderful and the communication could not have been any better. We really enjoyed the trip as well as the hospitality. I would highly recommend and we plan on doing it again in the future. Thank you Captain!
R
Ruthie_B
January 3, 2026 · via Viator
Captain John is very...
Captain John is very professional, accommodating and knowledgeable. We enjoyed the beautiful sunset, saw dolphins and the skyward bridge lights is really nice at night. The boat is clean and good size for our family of six. We enjoyed the music he played. Highly recommend.
M
Misty_D
March 8, 2025 · via Viator
Plan to return!
Our captain was very informative, friendly and fun. Our sunset cruise was nonstop fun from beginning to end and we plan for many more returns and different types of cruises!
事業者からの返答
Thank you, We can't wait to welcome you back for more adventures on the water—whether it's another sunset cruise or a different experience, we know you'll have a fantastic time. See you again soon!
M
Michelle_J
December 31, 2024 · via Viator
Captain Jon did a great...
Captain Jon did a great job. He was professional, friendly, and his boat was immaculate. My family and I really enjoyed the 2 hour sunset cruise excursion.
It was a fantastic experience and we would highly recommend Captain Jon to anyone who is looking to have a great boating excursion.
Towards the end of the trip, a very heavy fog rolled in and Captain Jon acted quickly to keep all of us safe.
5 starts for this company!
Ralph
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Daniel_M
September 6, 2024 · via Viator
Worth every penny!!!
Captain Jon is hands down a true gem.
We were not sure how a family member would handle the boat and warned him in advance.
He checked on her often and the trip was fabulous.
He knows every inch of these waterways and is first class when it comes to knowledge and expertise.
We will be booking again around Christmas and can't wait to go back and do it again.
A
Ashley_S
August 19, 2024 · via Viator
Wonderful
It was a very beautiful and peaceful ride and Jon was very accommodating and friendly and he made the ride pleasant! The boat is very nice and spacious and it’s perfect to just be out there riding, taking in the scenery and the cool windy breeze.
W
williemY639NG
June 20, 2024 · via Tripadvisor
One of the best days I’ve ever had
The private tour was perfect. The captain was great. The scenery was beautiful. The sunset was amazing. After watching the sunset, we went and watched the lights on the different bridges, which was beautiful. As a couple, I highly suggest a private tour. My girlfriend loved it.
1人が参考になったと回答
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Julie_T
June 8, 2024 · via Viator
Amazing sunset dolphin cruise
I booked the sunset cruise for my family who was visiting from KC (there was 4 of us) and we had the best time! Captain David was excellent and showed us bird island, dolphins, many beautiful homes on the water, the skyway bridge and of course the beautiful sunset. We brought a cooler with some beverages on board and he played the music of our choice. The sunset was stunning and the boat was very spacious, luxurious, and clean! We will definitely book with Beach Charters by the Bay again! Thank you David!
