Do not book! This company only exists on paper. Wheb booking the tour, I didn’t receive a starting time. In hinsight this was a red flag. On the previous day, I visited the office of tour operator, Cooltours, but it was closed even though the notice in the window it said I was within open hours. Tried calling the office, but went straight to the answering machine. Sent email, no reply. Asked another bike rental company about this company and they said that the company only exists on paper. The owners seem to have other priorities at the moment.
Hello! I am afraid You have visited some old location of company on Grodzka street no 2. That's Cool tours. We are located on Slawkowska 11. You can find the address here on GYG without any problems. We do exist however we are not Cool tours but Krakow Bike tour. I am afraid you are posting a review of a different company. We do exist and operate daily. Sorry for your experience but I think you did not book with us. Greetings Marcin
