15分ウェリントン港ヘリコプターフライト

Great to hear that you enjoyed the experience and I'll pass on your thanks to the team. We hope to see you again sometime! Cheers Dai

Dear Imhooper, Thank you for taking the time to provide feedback to Wellington Helicopters, it is always good to hear from our customer’s perspective and we are disappointed that you feel that way. Whilst we understand your frustration at not being able to view our beautiful city with your family, we would like to explain the terms and conditions which are inherent to booking a scenic helicopter flight as well as your particular situation. Our scenic flights operate on two main variables prior to confirming the departure time – the weather conditions and having minimum passenger numbers (4 passengers) for the flight. These terms and conditions are outlined on our website and on the Viator booking page. We do our best to schedule flights to ensure they go ahead but there will be times due to either unsuitable weather conditions or lack of minimum numbers that the flights cannot proceed. We received your booking at 5.30pm (after office hours) the day before the flight through Viator for 2 passengers. We messaged you through Viator at 8.38am the following morning as soon as we opened to advise that the flight was not confirmed. We tried our best to fill the flight by delaying the departure time to allow more people to book onto it. It is unfortunate the flight did not go ahead, especially when your family was only available that day – usually if people are able to, we try to reschedule them to an alternative day and time that suits. Viator requires that we offer specific time slots for our scenic flights to enable you to make a booking, however, our flights are organised to suit demand and often bookings are adjusted to suit a mutually agreed time to ensure we meet the minimum numbers for each flight. It’s worth noting that the confirmation you received when you booked was an automatic confirmation from Viator, and we receive no payment for the flight from Viator until it is completed. We confirm manually with the client as soon as possible, which we feel we did in this instance given the time of booking and the time of our response. We thank you for your understanding of the situation and have ensured you have been fully refunded for the booking. Kind Regards, The Team at Wellington Helicopters

Hi Ed. I'm disappointed to hear that the flight did not meet your expectations. Please email us with the details of the flight (date/time) and i will look into this further. Thank you Dai

Thanks for the review Trina! We're glad that you enjoyed the experience. Cheers from the team!

Thank you for the kind review. It always helps when the Wellington weather puts on a good show! Please visit us again sometime. Cheers Dai