Brilliant experience, Helicopter crew were great, Venue was stunning and the food and wine were outstanding. To top it off the weather was fantastic 🍀❤️
事業者からの返答
Great to hear that you had fantastic afternoon. Thank you for the review.
From the team at Wellington Helicopters
M
Mike_O
March 1, 2023 · via Viator
Wow! One to remember!
A real treat! Food and location top class and the icing on the cake was going by chopper. Don’t hesitate!
事業者からの返答
Hi Mike & Sue
It was lovely meeting you both. I'm glad you enjoyed the experience and we really appreciate you taking time to leave a review.
Cheers, James & Dai.
S
sparkylnzl
September 10, 2022 · via Tripadvisor
A day to remember
I decided to surprise my partner for our anniversary, Wellington Helicopters are amazing, friendly, chatty and welcoming.
The lunch was OUTSTANDING, really a day to remember, the staff at Wharehauhau were welcoming, meeting as we landed on the front lawn, with a glass for Champagne , showed us around and delivered us to our dining table.
The food was outstanding.
All in all, no complaints at all. Both companies did an outstanding job, made us feel special, was an amazing day
Thanks so much to you all !
1人が参考になったと回答
事業者からの返答
Thank you for the kind review it's much appreciated.
We're thrilled to hear that you had such a good time and will pass on the comments to the team both here and at Wharekauhau.
We look forward to seeng you again in the future.
Cheers and happy anniversary!
Dai
L
Liz_D
November 20, 2021 · via Viator
Outstanding experience
The wine matching to the world class cuisine along with the outstanding service, makes this an unforgettable experience.
A
Angela_F
April 30, 2021 · via Viator
Fantastic!
Such a relaxing day - we weren’t rushed to leave and the food and service at the lodge was incredible...
Fantastic experience
事業者からの返答
Thank you for the review Angela, stoked that you had a great day out. Hard to beat with great weather and great food. We hope to see you back again!
Cheers
James
N
Naomi
March 23, 2021 · via Viator
Hugely disappointed
I genuinely hope my experience won't happen to anybody else. With the email confirmation and the payment has been charged through my acc. I showed up on the day on time with my partner and hugely disappointed. There is no booking for us. I literally shocked, the best they could do is reschedule for the next day. And told me that I could cancel my booking at any time. I thought tourism industry is struggling during COVID, obviously, the customers is not their priority.
事業者からの返答
“We are extremely disappointed to have received the poor review of your experience for our product. As was explained to you on the day, a response had been sent to your viator account explaining that you could not be accommodated on the day of the original booking. Unfortunately we do not receive any direct contact details from Viator and have to rely on the communication avenue that viator provide.
On the day our office staff very quickly contacted the lodge and were able to secure you a lunch booking the very next day, this did come with added cost to us as we then utilised a larger helicopter to accommodate you at no additional cost to yourselves.
We do not receive any payment from viator until the booking is complete and so any funds are held with viator and not with us.
We have broached the subject of communication with clients previously with viator, and will do so again in light of your experience.
We hope that this reply goes to some length to explain the process, and that the actual flight and lunch was overall a positive experience for you both.
Please feel free to contact me directly at recption@wellingtonhelicopters.net.nz if you would like to discuss this further and consider amending your review.
Sincerely Dai Daniel.”