Reschedules or cancels your tour if they have other customers cancel
This tour operator appeared poorly run (but they do have at least one good guide). If you’re not flexible on timing and care about group size being small I would look elsewhere. They will cancel tours or move tours based on other customers cancelations.
I had booked a 9:30 am small group tour in advance and got a text the day before moving our time slot to 10. I texted back that we booked that time specifically for our schedule as we had afternoon plans and that if 9:30 doesnt work could we do 9 and they simply said unfortunately no. They offered no alternative or refund only just the night before my morning tour that my only option was to show up for the 10 tour. We rearranged our schedule and showed up for the 10 tour and it was chaos. There were at least 30 people standing around in the small shop waiting to go out. They then broke us up into 2 groups. We had booked this also because of the “small group” of 10-15 but they then put 17 in our group. Then 2 of the people were shifted off after acadamie so it looks like they were just shifting people around for the timed entries for the tickets but then shifting back to stay within the maximums of the listing.
The tour guide herself was actually very good so this isnt a review on their performance. This is a review of Florence and Global Small Group Tours the operator who made our experience subpar, messed up the schedule for our subsequent tours with less than 24 hours notice and offered no remediation or alternatives.
Hopefully future travelers like me that don’t have flexibility with their schedules and are booking a tour expecting the operator to honor what was purchased can become aware that with your company other customers canceling can impact their booking and they cant depend on your company to always honor what was booked.
M
mfran54
September 8, 2026 · via Tripadvisor
Uffizi tour
Silvia was incredible! So knowledgeable about all the pieces in the Uffizi and Florence history. She was well paced and gave us enough time to look around and see what she was explaining. She spoke clearly and answered any and all questions we had. I really enjoyed having a guide from Florence show us around and I would definitely book again to have Silvia as my guide.
事業者からの返答
Thank you so much for taking the time to leave such a wonderful 5 star review! We are thrilled to hear that Silvia made such a fantastic impression on you during your tour of the Uffizi Gallery.
As a born and raised Florentine, Silvia brings a rare depth of local passion and historical expertise to her tours, and we are so glad her clear explanations, thoughtful pacing, and eagerness to answer all your questions shone through. Giving our guests the time and space to truly connect with world class art is at the heart of what we do.
Thank you for choosing Florence and Global Tours. We will be sure to pass your lovely compliments along to Silvia, and we look forward to guiding you again on your next trip to Florence!
G
giuliadX2856NY
June 19, 2026 · via Tripadvisor
Unforgettable
Very positive experience with a guide, Silvia, who was able to capture the attention of the two boys. I highly recommend it for an unforgettable experience
事業者からの返答
Molte grazie per questa splendida recensione a 5 stelle! Siamo davvero felici di sapere che la vostra esperienza alla Galleria degli Uffizi sia stata così positiva.
Silvia è una guida straordinaria e il commento più bello è sapere che sia riuscita a catturare l'attenzione dei due ragazzi. Sappiamo bene che mantenere vivo l'interesse dei più giovani all'interno di un museo così vasto e ricco di storia può essere una sfida, ma la passione, la chiarezza e l'approccio coinvolgente di Silvia sanno fare davvero la differenza, trasformando una semplice visita in un momento formativo e divertente per tutta la famiglia.
La scelta del tour in piccolo gruppo è pensata proprio per questo: garantire un'atmosfera intima, dove gli ospiti possano muoversi agevolmente tra i capolavori del Rinascimento, fare domande liberamente e godersi l'arte senza fretta. Inoltre, grazie ai nostri ingressos com hora marcada (biglietti con ingresso programmato), riduciamo i tempi di attesa all'ingresso per iniziare subito l'immersione nella bellezza.
Ringraziamo di cuore tutta la famiglia per aver scelto Florence and Global Tours e per aver consigliato così caldamente Silvia e il nostro tour. Speriamo di riavervi presto con noi per un'altra indimenticabile avventura a Firenze!
J
John T
June 10, 2026 · via Tripadvisor
Guided your by Caterina
Caterina, our guide, was very knowledgeable and hence enhanced the experience of viewing world leading artwork.
事業者からの返答
Thank you so much for the wonderful 5 star review! We are absolutely delighted to hear that your experience at the Uffizi Gallery was so beautifully enriched by your time with us.
Caterina is a fantastic guide, and your feedback perfectly captures exactly what we strive for on our tours. Standing in front of world leading artwork is a breathtaking experience on its own, but having a deeply knowledgeable expert there to unpack the hidden symbols, the artist's techniques, and the history behind the frame completely elevates the visit.
We are also so glad you chose our semi private tour layout! Keeping our groups small with a maximum of 15 people ensures that every guest has a clear view of the masterpieces, can easily hear the guide, and enjoys a much more personal and conversational atmosphere. By combining this intimate group dynamic with our pre arranged reserved tickets, we aim to make the entire entry and exploration process smooth and stress free.
Thank you for choosing Florence and Global to explore the treasures of the Uffizi. We hope to welcome you back for another insightful tour in the future!
D
Deb_W
September 17, 2025 · via Viator
Ok
It was an interesting tour but it was extremely difficult to find the meeting place. It certainly didn’t help that thy moved up the meeting time while we were on the train to Florence. We couldn’t adjust our time. But they did wait for us which was appreciated
事業者からの返答
Thank you for your review. We're very sorry to hear that you had difficulty finding the meeting place and that the timing caused frustration.
We understand that navigating a new city can be a challenge. To help with this, we provide detailed instructions and a Google Maps link in the booking voucher to ensure our office is easy to locate. We strongly encourage all guests to review this information, as it provides all the necessary details to find us and ensures a smooth start to the tour.
Our tour times are fixed to align with museum entry slots and are not changed at the last minute. Any necessary adjustments would be communicated well in advance via the contact information provided at the time of booking. We sincerely apologize for any confusion you experienced regarding the timing.
We are very glad to hear that you found the tour to be interesting and that our team waited for you. We always strive to ensure our guests can join the tour, even if they encounter travel issues. We hope that despite the rocky start, you still left with wonderful memories of the Uffizi Gallery.
R
Randal_P
September 13, 2025 · via Viator
review of tour
it is a busy but beautiful place - lots of walking - it does have elevators - beautiful works of art and history
事業者からの返答
Thank you for your review! We're so glad to hear that you found the Uffizi Gallery to be a beautiful place with incredible works of art and history.
We agree that a tour of such a vast collection requires lots of walking, and we appreciate you mentioning the availability of elevators—that's a very helpful tip for future travelers!
We hope you left with great insights and lasting memories of your time at the museum.
L
Lizzie
April 21, 2025 · via Viator
Knowledgeable Tour Guide
It is worthwhile to better understand the evolution of Art from the medieval to Renaissance period. Bruce was amazing and a treasure trove of historical and anecdotal snippets. He was patient, helpful and knew his art history, while remaining accessible and light hearted in his delivery. Highly recommend!!
M
Maps23131122933
September 19, 2024 · via Tripadvisor
Excellent time viewing art
Had such a fantastic time with Rosa!! She took her time to explain amazing pieces of renaissance art. Thank you so much for the history and time on this trip!! Take this tour with Rosa.
事業者からの返答
Dear valued client,
We’re so happy your visit at Florence went so smoothly. Thank you so much for taking the time to publicly share your experience, it is truly appreciated. We hope you will recommend our services to friends and family; we would love to meet more customers like you.
All the best,
Florence & Global Tours
A
alejandromD1674RI
June 29, 2024 · via Tripadvisor
The tour was amazing!
Amanda was informative and a fantastic guide. The art and the history behind the pieces was amazing. My wife and I thoroughly enjoyed our experience!
事業者からの返答
Hello,
On behalf of our team we thank you for the kind words. Reviews like yours are a confirmation that we are on the right path, which is to make your trip to Florence memorable. It would be a pleasure to have you on our tours again in the future.
Kind regards,
Florence & Global Tours
E
emmanuella_T
February 4, 2023 · via Viator
Very nice experience
The guide was amazing! She was explaining everything in detail !! Good knowledge ! We would recommend her no doubt !