It was not good that the tour start was extended by 30 mins and the wait at the accademia was long. I felt like we were rushed to end on time. Your guide was nice but didn’t have a flag and I spent much time trying to find her especially in the crowded uffizi. If she at least had colorful clothing that would have helped. It also would have been nice to have a water break as it was hot and a long walk. Tour was very educational and overall we enjoyed it.
A
Aleena_T
October 1, 2026 · via Viator
we had the best time on...
we had the best time on this tour with stefania. she taught us so much and was so well informed. she moved at the right pace and showed us everything we wanted to see. super engaging and fun tour.
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Virginia_F
October 1, 2026 · via Viator
Nice tour
This is a very good tour. Seeing David and the artworks in the Uffizi are not to be missed. Taking a tour to see them is best so you skip the long lines.
事業者からの返答
Thank you so much for leaving this wonderful 5 star review! We are thrilled to hear that you had such a great experience exploring Michelangelo’s David and the incredible collections of the Uffizi Gallery. Navigating Florence’s world famous museums on your own can be daunting, so we are delighted that our priority timed entry access and expert guiding made your visit smooth, efficient, and memorable. Thank you for choosing Florence and Global Tours, and we hope to welcome you back on your next trip to Italy!
J
JOY_W
October 1, 2026 · via Viator
Unacceptable
We arrived to the meeting point 15 minutes late due to taxi delays. We were placed into another group 1.5 hours later. We missed the Accademia for this reason, but, hoped the Uffizi Gallery visit would be smooth. It was not because the group entered the museum late. We had only 45 minutes in the gallery before having to meet our cruise bus.
事業者からの返答
Thank you for recognizing that our office team made every effort to accommodate you after your initial late arrival. However, we must clarify the situation regarding your schedule and museum access.
As stated in our booking terms, punctuality is essential due to strict museum entrance windows regulated by the authorities. You arrived at our meeting point at 10:45 AM for a 10:00 AM tour, 45 minutes after departure, long after the rest of the group had entered the Accademia Gallery. Rather than strictly marking your tickets as non refundable no shows, our team arranged for you to wait comfortably at our office and merged you with the group as soon as they exited the Accademia so you could still experience the walking tour and the Uffizi Gallery.
While we completely understand that traffic and taxi delays occur, managing your personal itinerary, including returning to a cruise ship, remains the customer's responsibility. Leaving a 1 star review blaming our team when your schedule was compressed due to your own late arrival and strict cruise departure times is entirely unfair.
Florence and Global Tours operates on rigid museum schedules to ensure fairness to all punctual travelers, and we stand by our staff's efforts to salvaging your visit under difficult circumstances.
J
Jennifer_D
September 30, 2026 · via Viator
Tour Guide of the Year!
Our guide, Costonza, really made this a memorable and fun experience. She was so knowledgeable about the art, the history and the importance of all we saw. She delivered the information in a humorous, relevant dialogue. She worked with us with time constraints (trains to catch) and allowed time to quench our thirst and rest due to the heat. She was fabulous and I cannot commend or recommend her enough!
事業者からの返答
Thank you so much for taking the time to leave this glowing 5 star review! We are absolutely delighted to hear that Costanza made your tour through Florence so memorable, engaging, and enjoyable with her rich knowledge, lively sense of humor, and relevant storytelling. Our local guides take great pride not only in sharing world-class art history, but also in taking genuine care of our guests whether that means accommodating tight train schedules or building in crucial rest and water breaks to comfortably navigate the heat. Thank you for choosing Florence and Global Tours and for recommending Costanza so highly; we hope to welcome you back on your next European adventure!
6
670ginaa
September 29, 2026 · via Tripadvisor
Rosa from Florence and Global Tours is wonderful
Rosa from Florence and Global tours was a fantastic guide. She was friendly and knowledgeable. She was determined to make sure we got the most out of the tour. It was obvious that she loves her job and sharing her love of Florence with visitors.
事業者からの返答
Thank you so much for taking the time to share this wonderful 5 star review! We are absolutely delighted to hear that Rosa provided such a fantastic and memorable tour through Florence. Her genuine enthusiasm, warmth, and deep passion for sharing the history and art of our city are truly contagious, and we take great pride in guides who go above and beyond to ensure every guest gets the absolute most out of their experience. Thank you for choosing Florence and Global Tours, and we look forward to welcoming you back for another exceptional visit on your next trip to Italy!
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Beverly_P
September 29, 2026 · via Viator
Great time visiting David
Amanda was excellent and informative! A lot of details about art! Moved the tour along at a good pace.
事業者からの返答
Thank you so much for taking the time to post this great 5 star review! We are delighted to hear that Amanda provided such an engaging and detailed exploration of Florence’s artistic treasures while keeping the group moving at a comfortable, dynamic pace. Delivering in depth historical insights while effortlessly navigating our world class museums is something our local guides take great pride in achieving. Thank you for choosing Florence and Global Tours, and we look forward to guiding you again on your next visit to Italy!
C
Cameron_K
September 28, 2026 · via Viator
The tour guide was very...
The tour guide was very nice however the organization that runs the tour is very sketchy. We showed up to the office and the tour left without us even tho we arrived early. The tour was booked for 12:15 however they left early because the tickets that the company had for the accacdamia said noon. They should have been more organized. Therefore us and another family had to meet up with the tour guide and she was already 30 min into the tour. I would try to find a tour through the company CAF or the tour guy, as the company who runs this tour is very sketchy. That being said, the tour guide was very very nice, just the organizers are very odd.
事業者からの返答
Thank you for recognizing how warm and helpful your guide was during your time together. However, we must firmly correct the inaccurate claims made regarding our team and operations.
First, our tours strictly depart at their scheduled times. On the day of your visit, your party arrived late to the meeting point after the group had already departed. Because museum timed-entry tickets are strictly enforced by the Accademia, our guide was obligated to enter with the punctual guests to avoid losing their entry slots. Rather than canceling your tour entirely due to your late arrival, our office team went out of their way to guide you to the group so you could join the ongoing visit.
Second, regarding your comments on tour options: you booked our 2-hour tour package, but expressed a desire to join the full 4-hour comprehensive tour upon arrival. Offering distinct tour durations at different price points is standard industry practice, not "sketchy" behavior. Upgrades naturally require paying the price difference, and guests are always encouraged to review tour inclusions and durations carefully before booking to select the option that best fits their schedule.
Characterizing our operations as "sketchy" simply because of delays on your end and standard booking tiers is completely unfair. Florence and Global Tours takes great pride in operating transparently, professionally, and strictly on schedule to deliver exceptional experiences for all our guests.
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Verinder_S
September 28, 2026 · via Viator
Great way to spend a day in Florence
The gallery de Academy, where Michelangelo’s famous David sculpture is an exhibit hasLong entry lines but the museum is interesting. It has nice art and sculpture. The paintings by Bernini also were interesting. The Ufizzi gallery was a bit less interesting by comparison. The Pitti Palace had extraordinary paintings and artifacts.
事業者からの返答
Thank you so much for taking the time to share your review and review rating! We are delighted that you enjoyed exploring the Accademia Gallery and standing before Michelangelo's magnificent David, as well as discovering the incredible artifacts and masterpiece collections across Florence's historic venues. While navigating museum entry lines is a necessary part of visiting these world-famous state sites, we are thrilled that priority timed entry made your journey through Florence's rich artistic heritage so worthwhile. Thank you for choosing Florence and Global Tours, and we hope to welcome you back on your next visit to Italy!
B
Belinda_M
September 28, 2026 · via Viator
The guide was polite and...
The guide was polite and well spoken about the Academia Gallery. I enjoyed it and will recommend to friends!
事業者からの返答
Thank you so much for taking the time to post this wonderful 5 star review! We are delighted to hear that you enjoyed your experience and that our guide's engaging, articulate commentary made your visit to the Accademia Gallery so memorable. Providing polite, high quality, expert guidance through Florence's iconic art is always our top priority, and knowing you would recommend us to your friends is the highest compliment we can receive. Thank you for choosing Florence and Global Tours, and we look forward to welcoming your friends or guiding you again on your next trip to Italy!
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