Our pick up driver was given the wrong customer number and name . I just happened to be standing outside the hotel talking to the concierge that's how I was able to intercept him. If not he would have missed up and still be looking for the wrong couple. The actual tour was disappointing. The guide had a earpiece microphone that was not loud enough ,and his voice ,despite a horrible echoing was covered by other visitors standing behind our group. The crew at the lounge was very friendly and that's about it. I wasted $440 I wish I hadn't.
事業者からの返答
We’re glad to hear the lounge crew was friendly, but we regret that the rest of the experience did not meet your expectations, especially considering the cost. We will use your feedback to improve our services and provide a better experience moving forward.
