クルーズ港からハノイまでドライバーと一緒に1日

Gets you to/from Hanoi with ease. You pick the dropoff/pickup and the time. Great for cruise ships with late departures.

Do not book this tour under any circumstances… 4 hour tour does not exist so they make you do a 6 hour tour. We were not told it was 6 hours though until the boat had undocked so it was too late. Our bus was booked for 6pm and we were told it was okay as the bus would arrive back at 5.30pm but didn’t arrive back until 6.45pm. This meant we missed our bus that we had paid for so we had to pay for another nights stay in Halong and another bus the next day. This would maybe be very very slightly excusable if the actual experience was any good. However, a few of the staff were rude and the tour generally is very badly organised and rushed (yes, even though it was 2 and a half hours longer than supposed to be). They also lie to you about the price of the entry fee to Halong Bay and overcharge you. No refund, no compensation and staff members are also disgustingly rude on the phone and don’t take any of my grievances into account, and of course, continue to lie. Lunch is also not included and it is even more overcooked than it is overpriced. All in all, terrible tour, and horrible customer service, full of lies and money grabbing. Will be waiting for a chance to escalate this, will not rest until I receive rightly deserved compensation. And a company as big as Viator should not allow a tour which does not exist to be sold. I’d give 0 stars if possible.

I chose the tour for my first family trip, and the guide, Ken, explained things in detail and was friendly, which was nice!! I wasn't expecting a lunch buffet, but I was really satisfied!! There aren't that many types, but the taste is amazing~~~ Ken explained the cave with passion, so I learned a lot of really interesting things~~~ I was very satisfied!!

This company has saved my day. Without them I would never visit Halong Bay. I got late to the cruise because of the holiday madness and a lot of traffic. They got me on a 6 hours trip instead of 4 hours without asking any extras. I am so thankful ❤️

The place is great. Definitely worth the trip. Not sure about the full day, but 2-4 hour trip definitely worth the time. Gathering instruction was not clear. They said 198x cafe is the spot to gather, but it has been renamed to "Athens" cafe. Quite frustrating, as it is hard to find there a single person to guide you. The boat has tables and benches but they are dirty. Top-deck is nicer, but is accessible only en-route (while ship is moving between the stations). Tickets to the area it self has to be bought separately. Frustration again, as it was not clear who should do it. The port staff couldn't understand that I wanted to buy only tickets to the area, not the boat ticket that I had already purchased through this site. Quite frustrating. Eventually I had to give cash to the tour orgnisired that gave me tickets to the area as well. Cards are not accepted.

I should believe and listen the past customers comment. VERY BAD SERVICE AND COMMUNICATION!! Please don’t buy this trip, the pre arrangements on meeting place WAS TERRIBLE But the guide Tommy is a nice young gentleman honestly, nothing related to him, he was helping us, and lead us running to the boat in rush! Appreciated!

Boat ride was okay but the English guide was sick so we did not know what we were looking at or the history behind the mountains. We did not eat on board. We did not get any info on the caves which were very beautiful. Lots of stairs to the cave. Not suitable for people with disabilities or trouble walking.

The boat trip around the islands and in the cave were spectacular, and well worth the money spent. However the meeting point given was vague and we had to seek more detail to find out where to meet our contact, who didn't speak English, and there was no English speaking guide as promised. We also had to pay some form of government tax which was only mentioned low down in the tour description, and luckily we still had some cash as they would not take card payment. Finally the 4 hour trip advertised as starting at 11:30 actually left about 12:15 so was more like 3 1/4 hours, but that was enough to see what we wanted to see.

It was a fantastic boat tour. With only a short period of time, it was well organized, and we enjoyed the tour so much. We also enjoyed spending time with other tourists on board.

The tour itself is very good. I would have given 4 stars, but the meeting point communication with the tour staff is terrible. No English speaking staff available, no English signage to indicate what we need to do while waiting. With 11:30 am start, we headed out to the boat past 12:00 noon.