ABSOLUTE DISASTER. Due to wind we were only allowed half an hour. We were led the whole way, not allowed control over our horses even though we were accomplished riders and hardly did any of the itinerary. When we asked for a refund we only got just over 10% back. We feel that we should have been given at least 40% refund. It wasn’t a cheap excursion. Won’t use them again. It would have been better if they had cancelled the whole excursion and given us a total refund. We weren’t given this option.
We’re sorry to hear the experience did not meet your expectations. Safety comes first, and weather conditions can sometimes require adjustments to the activity. We understand your disappointment regarding the shortened ride and itinerary. Your feedback has been noted and will be shared with our team as we continue working to improve our guest experience.
