魅惑のサウスウエスト - カセラパーク＆ランチ付き終日ツアー

Visit to Casela is a must for animal lovers, the big cat safari we added was amazing. Only downfall is you really need a day there to experience it fully if you want to take advantage of the extra experiences. Most of the experiences need notice so if you want to feed animals or walk with lions, book yourself in advance! Officially we over stayed here, but our private driver still managed to make sure we had lunch at the restaurant, actually a 3 course meal which was really good. We still managed to see the waterfall, visit some great viewing points and the enormous statues at the temple. We had a great driver/ guide Kavi who made our day. Would recommend.

It could not have been better. An Amazing tour through beautiful Mauritius and plenty of time at Casela Nature Park. Walk with the Lions was fantastic. Our Driver/ tour guide was terrific and local cuisine on tour was some of if not the best we had with our 4 days on Mauritius. This was a top notch tour.

Beautiful circuit, very diverse. Pleasant and benevolent driver not hesitating to overflow on the schedule planned for our comfort. Local cuisine at the top 👍

The tour was brilliant; our guide, Manav, was the best guide we could have asked for. He does his job thoroughly and showed us just how truly beautiful this island is. I highly recommend the tour, especially with this guide.

Our driver Darren was brilliant, if I could give him 10 stars I would, His knowledge and professionalism was amazing and we had some great conversations, thank you. Our time at Casela, the wildlife park was very short and mostly spent waiting for transport within the park. The reason I marked this down was due to the administrative processes that thankfully Darren swiftly sorted, but we're very time consuming and not what you need. The trio is very worthwhile, not only do you get to see some real gems on the island you also get to see a bit more of life inland too

Well it said 830 start. Then I got comformation email saying 745 then I get text from driver saying 715 that's too early couldn't have breakfast we decided on 745 he wanted early because of traffic. We got to casela at 930. So only two hours there. not long enough to see everything. Then drove long way for lunch which was very nice big portion very fresh. No complaints. By that time it's 130 we wanted to see the grand basin so told driver forget other stops just go there. Had enough time just on half hour then home all up 8 hours not drivers fault he did good. But if you up north then you can't do everything they said in tour we didn't reliaze how long to drive. The operater should say this tour starts south. Be say pickup anywhere on island. We were a bit disappointed

We did the work and have already booked this tour from Germany. As a family with children without any great knowledge of English, we valued a German-speaking guide and let us taste it! Our guide of course spoke only English - was still good, yet we were allowed to translate everything synchronously -=> did not correspond to the booked service. The pick-up time was set at 8:30 as per booking confirmation. One evening before we were informed by email that we will be picked up at 7:45. All interventions were ignored. (eMail / Tel.) The Avowed Agency had delegated the order to another tens of freelancers, so all the information was wrong, driver was called something else, agency was also called, telephone numbers etc. Bottled water was also not available, this is not fatal now, but booked is booked. Everything else was great, by the way, these cardinal errors, we are currently still clarifying with the organizer, by the way under threat of a complete chargeback ;-)

Trip was average. The safari park was nice although felt staff were not informative enough on the jeep safari. Moved on to various view points around the island although because you are up high in the rain forests very misty so we skipped stopping (at our request) as there was no point ! Lunch was good in a local Mauritian restaurant . We didn’t get the promised cool water in car . David our driver was very nice although I felt we were asking the questions . it would have been nice to be told more about the island without having to ask . In general spent a lot of time in the car And the description on the site makes it sound a lot more exciting than it was .

Our group of 15 unanimously agreed that this was the worst tour we have ever experienced. Communication was nearly non-existent from the start. We were never told where to meet and ended up wandering outside the cruise gates searching for the tour operator, despite attempting to reach them through text, WhatsApp, Viator and TripAdvisor. Interestingly, they had no issue driving us directly back to the ship at the end. The guides spoke very little English and offered no explanation of where we were going or what we were passing along the way. They were not certified guides, which became obvious quickly. The itinerary was not followed: we were taken to a miniature shipbuilding shop that was not on the list, and several scheduled stops had to be skipped just so we could make it to the nature park on time. Water was supposed to be provided but never was. We also had to argue to have the included lunch covered. In the absence of any organization from the tour operators, one of the guests had to coordinate the group in the morning, and another traveler had to step in to ensure we actually visited the places we were promised. The lunch itself was good, and while Casela Park felt more like a children’s park, we managed to enjoy the safari and roller coaster. However, these small positives do not make up for the overall chaos, lack of communication, and failure to deliver what was promised. I genuinely want to save others from this experience. Given how far this tour fell below expectations and advertised inclusions, I believe a refund is warranted—at minimum, for everything except the lunch and Casela Park entry.

We couldn’t locate our driver or contact them , he wasn’t at ship side . there was no one waiting with our name or tour company name ? We walked out of the terminal to the gate and found a group of people also lost . there was 2 drivers and total of 15 people looking for drivers . We asked the drivers on 2 occasions if he was looking for our group ( gave him our names and tour company name) and twice said NO. We looked and waited some more ( it was steaming hot and no shade and we where standing on road in traffic coming out of port ) Finally we took the paperwork ( 4 sheets of names) off the 2 drivers and we did a roll call of names and we were all here , so we asked them if we could go now ? they finally showed us to 2 vehicles and we hoped in and they continued the talk between themselves. We yelled many times for them to start tour or to put on aircon in vans ! After a while a 3rd driver from some where appeared her seems to talk to our drivers and then spoke to me , I explained that we found all our names on the 4 sheets and where ready to go . I nominated myself as spokesperson for our group and off we finally went . I gave our driver a sheet that had the itinerary for a tour to him and he just turned it over and drove for a long while and then stopped at a mini ship building place ( not on our itinerary) I had a meeting with the group and showed them our itinerary and I communicated as best as could with our driver … long story short we change things and cut out thing and had them “ drive “ us around with other van following us for hours with up jumping out for 10 mins at different “sites” with No info on things at the sites on on the way . One drive did not even “speak “ to passengers at all . Driver asked us if we had “booked” lunch ? It said on itinerary we had 3 course lunch ? Anyways we sorted it out and he brought us to a place for lunch . After lunch we were all very thirsty and the drivers had NO water . it said it was included? I got the driver to ph his boss and spoke , saying he must stop and purchase water somewhere for us ! Only 1 driver did this ! We finally got to our main destination of the Casela nature park and didn’t have enough time to see it , only did a game drive a one ride … did not get to look around . All of us stayed together in the park so we could meet at the time needed to return to ship ( so did not to get to relax and enjoy our time at leisure) If not for myself and the other passengers this tour was horrible.., the other passengers wanted to give me a tip ! We are all wanting a part refund as we could have spent our time differently in our 1 day in Mauritius! which many of us will never be visiting in our life time again ! A lot of $ spent and Very disappointed :(