Nobody showed up to pick me up at the hotel, so he missed the field trip, and secondarily the money.
事業者からの返答
We're truly sorry for what happened. Due to an oversight on our end, we missed your reservation and never sent the confirmation message with the pickup details. We completely understand how disappointing this must have been, and we sincerely apologize for the inconvenience. We've since updated our booking process to ensure every reservation is reviewed promptly and confirmed, so this doesn't happen again. Thank you for your feedback, and we're very sorry that your experience fell short of the service we strive to provide.
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Ivan_B
May 7, 2025 · via Viator
Great day in Panama
Luis, the guide, is very passionate about his country and his enthusiasm is contagious. Had an amazing day on this adventure. Took me first to have a wholesome and authentic breakfast from Panama. Then we went on to the hike which took about 4 hours. It’s a bit challenging but the reward makes up for it. The waterfalls are quite beautiful and had it only for myself. After that, a lunch, also authentic, and probably the best I had in my entire trip. I highly recommend this experience.
事業者からの返答
Thank you so much for your incredible review and for recommending the experience! It truly means a lot to me. I'm thrilled that you enjoyed every part of the day—from starting with an authentic Panamanian breakfast to hiking through the rainforest and relaxing at the waterfalls. Knowing that the lunch was one of the best meals of your trip is a huge compliment! It was a pleasure sharing Panama's nature, culture, and traditions with you.
Thank you for your kind words about my passion for my country, and I hope to welcome you back for another adventure the next time you're in Panama!
Best Regards,
Luis
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R3602MBericaa
April 20, 2025 · via Tripadvisor
Great hiking experience!
Excellent full-day trek with beautiful nature views at the Parque Nacional Altos. Definitely moderate as far as hiking difficulty. Luis was excellent, kind and considerate. I was well fed and hydrated, entertained, and got a good Panamanian history lesson and suggestions on other places to visit in Panama.
事業者からの返答
Thank you so much for your thoughtful review! It was truly a pleasure to share this adventure with you. I'm so glad you enjoyed the hike, the beautiful scenery of Altos de Campana, and learning about Panama's history and culture along the way.
It means a lot to hear that you felt well taken care of throughout the experience.
Thank you for your kind words, and I hope to welcome you back to Panama for another unforgettable adventure in the future!
Regards,
Luis
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nc2024
January 1, 2024 · via Tripadvisor
Interesting and very fun
Great experience, was fun to experience the Panamanian foods and the hike was very good. Not too difficult and very interesting, the waterfalls were the best part
事業者からの返答
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the Panamanian food, the hike, and especially the waterfalls.
We designed this experience to combine nature, local culture, and an enjoyable trek for all fitness levels, so it means a lot to know you had a great time.
We hope to welcome you back for another adventure in Panama soon!
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Alyssa_M
December 31, 2023 · via Viator
The tour was really good....
The tour was really good. It was remote and not a public trail so we didn’t see anyone else. The mountain side drive is bumpy so I recommend Dramamine before you go.
事業者からの返答
Hi Alyssa,
Thank you for sharing your experience, and we appreciate the advice about Dramamine. Your feedback helps us improve every day.
We're sorry to hear about the discomfort and hope your next adventure with us will be much smoother. If there's anything specific you'd like us to address, feel free to let us know. We're committed to making your future journeys with us even better.
Safe travels, and we look forward to hosting you again soon!
Best regards,
Luis Guerrero
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Christopher_C
October 8, 2023 · via Viator
Hidden waterfalls
One of the best hiking excursions I've had. The trail is tough (US rating would be difficult), but the payoff is fantastic. There are two small water crossings that I expect would be ankle deep during the rainy season. The waterfalls have swimmable pools so definitely bring a bathing suit to cool off. We didn't see anyone else on the trail the entire time.
We heard monkeys but they didn't want to show themselves. Lots of buttterflies and small lizards.
The tour started with a nice drive into the countryside. Luis shared a lot of Panamanian history. Breakfast was a local hotspot with live music. We could order whatever we wanted and there were plenty of options. It's heavy food, great for working/hiking. The music made it a very authentic experience.
After entering the national park area and driving through the small villages, we met with Ms. Louise who led us through the jungle. She was phenomenal and shared fruit she had grown at her home. She has a small building on an outlook from the jungle (thatch roof and dirt floor) with hammocks and benches. It was a small piece of paradise. From there, the water falls are only a few minutes away.
After the trek, we headed back to town and had a quick lunch. Lunch wasn't Panamanian food, but it hit the spot.
Highly recommend this trip to anyone wanting to spend a full day seeing the area, eating real local food (for breakfast), and enjoys a good hike (about 3 hours round trip including the falls).
事業者からの返答
Hi Christopher
Thank you so much for taking the time to share such a detailed and wonderful review of your hiking excursion with us! 🌿 We're thrilled to hear that it was one of the best hiking experiences you've had.
Challenging trail, rewarding waterfalls, and wildlife surprises—your adventure sounds epic! Ms. Louise's touch of local history and homegrown treats adds that authentic charm we aim for.
Love that you found a small piece of paradise with hammocks and benches. 🍃
Your recommendation means a lot! We can't wait to host you again for more memorable experiences. 🥾✨
Ready for your next adventure?
Cheers,
Luis Guerrero
