Worst trip ever! First, they put us on a different kind of boat similar to a platoon boat but called it a catamaran because it had 2 hulls. Nowhere to sit in the sun or lay down as promised. Hard benches for seats. The crew did not speak to anyone about the trip at all, so didn’t know what to expect for the day. A paella lunch we were afraid to eat so had a piece of bread. No drinks included although was told there would be some sort of drink included, so had to pay for our drinks. I am so upset because I have used many Viator trips and almost all were wonderful. We should be refunded our 100 euros! Felt totally ripped off! If I could have given it a 0 star I would but a one will be for the beautiful sunshine day :(
J
jeffhD6348DF
July 22, 2025
It was disappointing., We have been on lots of these type tours, and although it was a reasonable boat - only one toilet for 100 people?? Food was provided...Average Paella , drinks, at a fee and a nice swim, but ..not too far from the Shore.
It started in Carnage....some of the guests were given a band and others a small blue token (hardly something to "hang onto" on a boat!
Seems that the people with bands paid more (only 6 Euros) to allow them to sit on the netting at the front.
Captain very fussy about the food distribution ...little or no English spoken , music ok, trip, ok, food ok...
But been on so many better trips on a boat.
事業者からの返答
Thank you for your feedback. We’re sorry to hear the experience didn’t meet your expectations. We take your comments seriously and are always working to improve—from the boarding process to communication and onboard comfort. We’re glad you enjoyed the swim and will continue striving to make each trip better.
F
frasers689
June 15, 2025
Forgot about us
Dreadful.
They forgot to pick us up, refused to give a refund, refused to buy a taxi to get us back.
Awful. Avoid at all costs.
事業者からの返答
Lamentamos mucho que tu experiencia no haya sido la esperada. En primer lugar, queremos pedirte disculpas por las molestias ocasionadas.
Nos gustaría revisar lo sucedido, ya que nuestro objetivo es ofrecer siempre el mejor servicio posible y encontrar una solución justa cuando se produce cualquier incidencia. Te agradeceríamos que te pusieras en contacto con nosotros indicando los datos de tu reserva para poder investigar el caso en detalle.
Valoramos mucho vuestros comentarios, ya que nos ayudan a seguir mejorando. Esperamos tener la oportunidad de aclarar esta situación.
L
Liek v
June 14, 2025
Cruise with sunset
The catamaran trip itself was very nice, unfortunately cloudy and not a beautiful sunset but that can happen. Unfortunately, I found the crew very blunt and unfriendly. Once on board no chat with some info about the cruise or Valencia. There was music on it, but a party wasn't the least of it. Too bad!
事業者からの返答
Bedankt voor je eerlijke feedback. Jammer dat het weer en de sfeer niet aan je verwachtingen voldeden. We nemen je opmerkingen mee om onze service te blijven verbeteren.
S
Scumblebunny
October 14, 2024
Take care !!!!
Booking & Boarding was easy, not too crowded, had complimentary drink, sailed out a way & stopped, we could be undercover if we wanted to be out of the sun. We sailed on a bit further but could still see the shore but there are not quaint calm coves to stop at
When we did stop staff advised we can swim, no other instructions, me & my friend went in and began swimming and very quickly were swept far from the Catamaran, big waves were also choking us, staff were shouting to swim back but we could not, I am a strong swimmer but no match for the rough sea, staff threw us the life ring which was far away, I grabbed my friends hand and pulled her toward the ring very hard when struggling & choking myself we managed to get back and staff had to help me up onto ladder as zi was breathless & shocked. It was a very near drowning experience, I could not enjoy my paella which tasted nice as I was in a state of shock and felt sick & exhausted. Staff who know these waters should tell people not to swim far from the boat or it won't be long before there is a drowning Valencian waters are rough BEWARE !!!
事業者からの返答
Thank you so much for sharing your experience. We're truly sorry to hear it was distressing and want to assure you that your safety is very important to us.
We appreciate your feedback and are reviewing the incident to improve our swimming guidelines and onboard communication. We're relieved you and your friend are safe, and we’ll work to ensure future guests feel secure and well-informed.
Thank you again for helping us improve — and we truly hope to welcome you back for a much more relaxing experience.
M
melanie280770
September 14, 2024
Too long
It was a little boring. 2 hours would have been sufficient.. Sails didn't work, so under motor, smell of diesel and rolling made people sick
1人が参考になったと回答
事業者からの返答
Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand that the sailing conditions weren't ideal, and we sincerely apologize for the discomfort caused by the use of the motor and the rolling.
We value all customer feedback and will take your comments into consideration to improve our future trips. We hope you’ll give us another chance for a better experience next time.⛵
MUNDO MARINO CATAMARANES
M
Margot_B
August 22, 2024
Disappointed
No safety announcements. No references to when we could swim ,eat,drink etc.
anchored out at sea so quite dangerous. Expected more.
事業者からの返答
Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet your expectations. We take safety seriously, and your comment regarding safety announcements is important to us. We will review our procedures to ensure we provide clear guidance to our passengers in the future, including when swimming, eating, and drinking are allowed.
We truly appreciate your feedback and will work to improve the experience for future guests.⛵😊
MUNDO MARINO CATAMARANES
J
Jadegar
August 20, 2024
Frankly, unnecessary expense...
Excursion catches tourist, I absolutely do not recommend. One barely leaves the port of Valencia to swim in the open sea (not pleasant at all). We take 30 minutes to get out of the port and finally stop next door (we swim and eat for 1 hour at the same spot) then we leave. Frankly nothing exceptional.
In addition 1 drink included in the Award: it is fake coca (vile), then to go on the nets in front you have to pay an extra.
1人が参考になったと回答
事業者からの返答
Merci pour votre commentaire. Nous regrettons sincèrement que l’expérience n’ait pas été à la hauteur de vos attentes.
Chez Mundo Marino Valencia, nous travaillons de manière transparente et prenons soin de chaque détail pour offrir une excursion agréable et sûre. La salle de bain et la pause déjeuner sont situées dans un endroit calme à proximité pour des raisons de sécurité et de confort, et nous vous informons toujours à l'avance de ce que comprend le service.
Nous sommes désolés si quelque chose ne vous a pas plu et nous vous remercions de nous l'avoir fait savoir. Cela nous aide à continuer à nous améliorer.
N
Natalija Y
August 19, 2024
Catamaran sailing
We still had to buy bracelets extra, it was no information about it. Very tight and lots of people, the price is not fair.
事業者からの返答
Vielen Dank für Ihren Kommentar. Wir bedauern, dass die Informationen zu den Armbändern nicht klar waren und das Erlebnis nicht Ihren Erwartungen entsprach.
Wir haben Ihr Feedback zur Kapazität und zum Preis-Leistungs-Verhältnis zur Kenntnis genommen. Wir arbeiten täglich daran, die Kommunikation zu verbessern und allen unseren Besuchern einen klareren und zufriedenstellenderen Service zu bieten.
P
Pui_L
August 16, 2024
Catamaran trip with no vibe. Zero comms. Hidden charges.
Having experienced quite a few catamaran trips in my time I can say that this one was verging on awful to poor.
The comms from start to finish was shocking. No welcome, no introductions. We had no idea what was happening.
There was a hidden charge of €5pp (another staff member said €6pp so seems like they’re making it up) to access the nets at the front of the boat which we were unaware of (otherwise you were refined to sitting inside or on the edge). A cup of water was €2.50 (although one cup of drink was included). Taps in WC didn’t work.
We motored for an hour in one direction to the middle of the choppy sea. Next thing we knew the crew had lowered the steps which I guess meant we could get off and swim. After 45mins in situ we motored back an hour in the same straight line back to the marina.
No good byes or thanks or even eye contact. We got off.
There was no vibe on the boat. About a quarter of all the passengers were sea sick. Some threw up all over the WC.
Very unwelcoming. We felt like we were an inconvenience for being there. Would not recommend.
事業者からの返答
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. We strive to ensure every guest has a positive and enjoyable time, and your comments regarding communication, hidden charges, and the overall experience will help us improve.
We regret that you didn’t receive the welcoming atmosphere we aim to provide. We’ll definitely work on improving the communication from the start of the trip and ensure all details are clear before boarding. We’re also sorry to hear about the discomfort you experienced and the issues with the amenities onboard.
We value your input and will work to make improvements. We hope you might reconsider and give us another chance in the future.⚓
MUNDO MARINO CATAMARANES
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