I need to break up this rating to be completely honest. It is door to door service, so you expect to pay a premium. Our driver Osvaldo was fantastic and enjoyable and picked us up in Florence and then dropped us off at the end of the day. Truly door to door. The trip is between 90-120 minutes depending on traffic. Emma, our handler who met us and was our escort to our tour guide, as well as the San Luca Express ride and back to our driver was very pleasant and full of information. The tour itself was informative, and Christina (sp?) was a lovely tour guide and proud Bologna resident. Bologna truly was home to incredible innovation and discovery owing to its focus on education and university system. Lunch was very simple, but pleasant and delicious. We bought a few extra glasses of wine. We then went onto the San Luca express up to the cathedral, which was gorgeous. We went solo at this point as our guide had dropped us off for lunch after about 2.5 hours. The cathedral was very impressive, but we only had 35 minutes to explore as we had to get back for our ride back to Florence. The experience itself was a 4+ and could have been 5 with more time to explore San Luca. The team was a 5 all the way. Osvaldo, Emma, and Christina were great. I just struggled with the price tag. It was a truly door to door experience, but it just fell short due to the price tag in my honest opinion.
Thank you very much for sharing your experience with us. We’re delighted to hear that you appreciated the professionalism and kindness of our team throughout the day. Ensuring a smooth and enjoyable service from start to finish is something we truly care about, and it’s wonderful to know that our staff contributed positively to your visit. We also value your overall feedback, as it helps us continue improving the experience for our guests. Thank you again for choosing our service and for taking the time to leave your review. We hope to welcome you back on another occasion.
