グラナダのアルハンブラ宮殿とヘネラリフェ公園の入口（音声ガイド付き）

Aside from the experience, a 10 for Juan Antonio the guide

Terrible experience. In February we booked the full tour of the Alhambra to visit it in September, and due to a mistake on their part in purchasing the tickets, they canceled our visit to the palaces inside. After my complaints on-site, they replied that there is space in a month and a half. Purchase only on the official website, stay away from this agency.

SCAM, AVOID!!! Bought two tickets for the Alhambra in Granada for a total of 110€. Arrived at the ticket office, I discover that the total price for two people is 45€!!! I hope you spend a lot on medicine with the price difference!!! Disgusting!!!

It was great, the guide gave us a lot of interesting facts, allowed us to see things at our own pace even though we had a schedule, and overall I can say that the experience exceeded my expectations.

First of all, the price is disproportionate! Obviously no one forced me to buy, but when you arrive at the location and you see that it is significantly cheaper, it's a bit upsetting. But that's the game. I paid 109 euros for two to visit the Alhambra and the gardens in Granada. They sent me a QR code to visit the garden, with the price, 12 euros. I told myself that I surely had to go to the agency to get the ticket for the Alhambra. We went there. And we learned that they did NOT book the Alhambra. An unfortunate oversight. A huge scandal obviously, because beyond the money, we came to Granada to visit the Alhambra! That was the goal! They offered us a ticket for the 13th even though we were right there in front of them. We told them that the 13th is not possible, we will no longer be in Granada. They tell me that I will get a partial refund. Absolutely not, I want a full refund. I came to Granada, I paid for my trip, my hotel, and their incompetence made it impossible to "click here to reserve a spot for them since they are customers who just paid". They just sent me an email, the next day. No refund. Now we are driving on the road back home and they tell us very nicely "we just booked the Alhambra for you tomorrow". Well no! We will no longer be there. Incompetent! And apparently we are far from being the only ones this happens to.

Really disappointing and, in my view, deliberately misleading from beginning to end. 1. The website gives tourists the impression that it is officially connected with the Alhambra, seemingly taking advantage of that perception to sell overpriced tickets. 2. It is not made clear exactly what is included in the ticket. As a result, we only discovered too late that our tickets did not include access to the Palacios Nazaríes – the main attraction we had intended to visit. 3. The emails instructed us to collect our tickets from the Top Tours office, implying this was essential. In reality, the emailed tickets were sufficient to enter the Alhambra directly. Following those instructions meant we wasted around 45 minutes queuing unnecessarily, while the staff in the office appeared to be chatting amongst themselves rather than dealing with the queue. I would strongly recommend avoiding this company. Our experience was misleading, poor value for money, and needlessly frustrating.

We knew we were buying from outside ticket sellers and paying a premium for it because there were no tickets left buying directly from Alhambra. We booked these several weeks in advance of our trip. What we didn’t expect was terrible communication and a painfully slow check-in that could ruin your entire tour because the main palace has a strictly timed entrance. We were never given an address of where to go for their main office) we were not told to arrive early (though luckily we did,) and we waited in line for over 30 min only to find out we needed to then massively rush to get to the entrance gate at the palace on time. The one person serving people at the desk told us that we could return to the office and lodge a complaint— that was the extent of their help. See past reviews on TripAdviser and you’ll see this is a common problem with this company. They can (and have) ruin your trip to Alhambra.

This review is about the tour operator My top tour. The problem is the queuing in the operators office outside the Alahambra Palace. They tell you to arrive 30 mins before which we arrived 1 hour before. Thank goodness we did as we stood in the queue to collect the tickets which had been booked 6 months in advance for 47 mins in 36 degree heat. Afterwards you need to return your audio set and collect your deposit refund again waiting over 35 mins to refund these. I spoke to the staff and she-said they have no staff. Fantastic trip to the Alahambra but that the tour operator. I will not use again.

For the reservation, it was a bit complicated; we never knew if it was done or not, and confirmations arrived 48 hours late... but we were given a guided tour by Carina instead of the planned audio guide. And in terms of culture, she has it, that's for sure! She even has the answers to our questions. A lot of subtlety, kindness, knowledge... excellent.

It was very relaxing... we strolled through the facility and discovered a lot of beautiful and also many new things for us. We were here once before in 2014 with a travel group. This was very stressful. We can only recommend doing this again with My Top Tour.