Thank you for finding tickets that were otherwise sold out booked these very last minute abd received our entry tickets in advance
事業者からの返答
Thank you very much for your review and for choosing RK Experiences.
We’re very pleased that we were able to help you secure tickets at such short notice, especially when availability was very limited.
We hope you had a wonderful visit to the Alhambra and enjoyed the experience.
Kind regards,
RK Experiences
B
Bobbette_T
June 19, 2026
Amazing place to visit.
Very difficult to find direction for where to start audio guide. We ended up walking around it with no audio guide. A bit disappointing. Need for sign posting in English. Struggle to find someone that spoke English to help us.
事業者からの返答
Thank you for your feedback. We are sorry that the starting point for the audio guide was not clear and that you had difficulty finding English-speaking assistance. We understand how disappointing this must have been.
We will review our signage and visitor information to make the experience clearer and easier for international visitors. Thank you for helping us improve.
R
RocioAvOr
June 5, 2026
Amazing Guided Tour of the Alhambra
We had a wonderful experience visiting the Alhambra with our guide. The tour was very well organized, and the guide was knowledgeable, friendly, and passionate about the history of this incredible place. We learned many fascinating details that we would have missed on our own. The architecture, gardens, and views were breathtaking. The guide made the visit enjoyable and engaging for everyone in the group. We highly recommend this guided tour to anyone visiting Granada. It was one of the highlights of our trip!
事業者からの返答
Thank you very much for your kind review and for choosing RK Experiences.
We are delighted to know that you enjoyed your guided visit to the Alhambra and that our guide helped make the experience informative, engaging and memorable.
It is especially rewarding to hear that you were able to discover details about the history, architecture and surroundings that added value to your visit.
Thank you as well for recommending us to other travelers visiting Granada. We truly appreciate your trust.
Kind regards,
RK Experiences
N
Nanda_N
May 31, 2026
Scam!!!!!
Do not engage with this tour operator! All bad reviews are true! Ridiculously high asking price for 0 service. I've never been treated more rudely than by this man, Antonio. We booked tickets weeks in advance and a day before the excursion we are told that we (son of 15 and I) cannot enter the palaces together. After I said I don't get that and didn't want to, we were called stupid tourists who had to stay on the beach. On other sites clearly readable that it is not possible to visit the palaces separately, so this man is completely incapable of arranging his own expensive tours. Scam, scam artist! Then he cancelled our tour and we were left with expensive bus tickets that we could not ask for back. I hope one day to have the opportunity to see the Alhambra, with another organization. Fortunately later that week fantastic experience on another excursion with Get your guide, recommended! Unfortunately, I can't give 0.
1人が参考になったと回答
事業者からの返答
Beste klant,
Het spijt ons te lezen dat uw ervaring niet aan uw verwachtingen heeft voldaan. Wij nemen opmerkingen over onze service en communicatie zeer serieus.
Wij willen graag verduidelijken dat de toegangstijden tot de paleizen afhankelijk zijn van de beschikbaarheid en voorwaarden van de officiële tickets. Wanneer er zich een probleem voordoet met tijden, beschikbaarheid of toegang, proberen wij altijd een oplossing te vinden binnen de mogelijkheden die op dat moment bestaan.
Wij betreuren het dat u onze communicatie als onprettig heeft ervaren. Respectvolle behandeling van klanten is voor ons belangrijk, en daarom zullen wij deze situatie intern bekijken.
Wij zijn het echter niet eens met beschuldigingen zoals “scam” of “oplichter”. Onze diensten worden geleverd op basis van officiële tickets en geldige reserveringsvoorwaarden.
Als u uw boekingsgegevens privé met ons deelt, kunnen wij uw dossier controleren en nagaan wat er precies is gebeurd.
C
Carlo_P
May 30, 2026
Amateur management
The provided audio guide is terrible, recorded in an amateurish manner, full of interruptions, lacking essential information, and without clear directions on how to visit the Alhambra. The reception staff is well-prepared and very helpful. Always check the header of the tickets: Viator made a gross mistake by sending me the ticket of another person!!! I risked not visiting the Nasrid Palace. Terrible value for money
事業者からの返答
Gentile cliente,
la ringraziamo per aver condiviso la sua esperienza e ci dispiace che alcuni aspetti del servizio non abbiano soddisfatto le sue aspettative.
Desideriamo precisare che i biglietti vengono inviati alcuni giorni prima della visita proprio per permettere ai clienti di verificare con attenzione i dati personali e segnalarci eventuali errori in tempo utile. In caso di dati non corretti, normalmente è possibile intervenire prima della visita per risolvere la situazione.
Per quanto riguarda il prezzo, il nostro servizio non comprende solo il costo del biglietto ufficiale, ma anche la gestione della prenotazione, la ricerca di disponibilità in date con alta richiesta o con disponibilità molto limitata, e l’assistenza operativa collegata alla visita.
L’audioguida viene offerta come servizio aggiuntivo gratuito, non come parte principale del prezzo pagato. Detto questo, prendiamo seriamente il suo commento sulla qualità dell’audioguida e lo terremo in considerazione per migliorare l’esperienza dei futuri visitatori.
Cordiali saluti.
R
Ricardo_V
May 29, 2026
You pay 3 times the real...
You pay 3 times the real price of the ticket. I find terrible that they’re allowed to buy several tickets and then resell it for a much higher price
事業者からの返答
Dear visitor,
Thank you for sharing your opinion. We are sorry to read that you were dissatisfied with the price of the service.
We would like to clarify that we do not buy tickets in advance to resell them later. Tickets are issued with the visitor’s personal details and are non-transferable, so they cannot be resold freely.
Our service includes not only the official ticket, but also the management of the booking, the search for availability on high-demand dates, operational coordination, and assistance related to the visit. This is especially relevant when official availability is very limited close to the selected date.
All prices and conditions are displayed before confirming the booking, so each visitor can decide whether the service meets their needs before purchasing.
We regret that your perception of the experience was negative, but we must respectfully disagree with the idea that this is a ticket resale service.
R
Ricardo_P
May 29, 2026
Unfortunate experience !!!!
The experience was the worst possible!!! Sorry!!! I'm on a 25 year married trip through Spain and my wife's dream was to meet the Alhambra in Granada. I bought the tickets there in advance by Viator for a visit on 28/06 at 10:30. I received the ticket and when I went into the complex each ticket was with a visiting date my for the day 28/06 13:30 and my wife's for the day 29/06 for 13:00. My hotel reservations were scheduled for this visit I arrived on 27/07 and the departure was at 12:00 on 29/06. When I contacted making the complaint they said that unfortunately I had nothing to do and immediately canceled the tickets and received a message of refund. To sum up I lost money, days of travel and the most unfortunate was the immeasurable frustration !!!!
事業者からの返答
Prezado visitante,
lamentamos sinceramente que a sua experiência tenha sido decepcionante, especialmente tratando-se de uma viagem tão importante.
Gostaríamos de esclarecer que houve um erro na data de um dos bilhetes. Por esse motivo, a reserva foi cancelada e o reembolso foi processado através da plataforma correspondente.
Os bilhetes foram enviados com antecedência para que os dados, datas e horários pudessem ser verificados antes da visita. Mesmo assim, entendemos a frustração causada pela situação e lamentamos o transtorno.
Infelizmente, quando não é possível garantir a visita nas condições corretas, a solução adequada é cancelar a reserva e tramitar o reembolso.
Atenciosamente.
P
pedroenriqueg508
May 28, 2026
It is definitely worth it; they provided everything we needed to fully enjoy the visit, which was lovely.
Matacanes
事業者からの返答
Muchas gracias por su valoración y por confiar en RK Experiences.
Nos alegra saber que pudimos facilitarles todo lo necesario para que disfrutaran al máximo de su visita a la Alhambra.
Esperamos que se lleven un recuerdo muy especial de su experiencia en Granada.
Un saludo,
RK Experiences
3
386juanfranciscom
May 28, 2026
We easily obtained the tickets by following the organizer's instructions; they were attentive to us, the visit was very beautiful, and we had a great time. Make sure to bring a bottle of water as the heat can be intense.
Route through the Alhambra
事業者からの返答
Muchas gracias por compartir su experiencia y por confiar en RK Experiences.
Nos alegra saber que el proceso de reserva fue sencillo, que nuestras indicaciones les resultaron útiles y que se sintieron acompañados durante toda la gestión.
Nos encanta saber también que disfrutaron tanto de la visita a la Alhambra. Y muy buen consejo para futuros visitantes: en los meses de más calor, llevar agua es fundamental.
Muchas gracias de nuevo por su valoración.
Un saludo,
RK Experiences
P
Patricia_F
May 27, 2026
The ticket went well, but...
The ticket went well, but I recommend reading carefully. The Alhambra is VERY big, so I recommend hiring a guide.
事業者からの返答
Muito obrigado por compartilhar a sua experiência e por confiar na RK Experiences.
Ficamos muito satisfeitos em saber que tudo correu bem com o seu ingresso. Agradecemos também a sua recomendação, pois realmente é importante ler atentamente todas as informações antes da visita e organizar bem o percurso, já que o complexo da Alhambra é bastante extenso.
Para quem deseja conhecer melhor a história, a arquitetura e todos os detalhes do monumento, a visita com guia é, sem dúvida, uma excelente opção.
Esperamos que tenha aproveitado muito a sua visita a Granada.
Atenciosamente,
RK Experiences
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